FAQ: Damage & Optional Protections

In the event of an Damage or Third Party Loss what am I liable to pay?

When hiring a vehicle in Australia and New Zealand the Renter is liable for damage to the vehicle and third party loss.

When you rent a vehicle from Europcar, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental.

In the event of loss or damage to the vehicle or third party loss a Damage Liability Fee (DLF) will be charged for each separate event. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.

If you or any driver whether authorised by us or not breach the Rental Contract neither the DLF nor Other Cover products provide cover and you and any driver are each liable for:

Damage
Third Party Loss
Storage, repossession and recovery fees
Assessing fees
Roadside assistance
Administrative and legal costs of recovery

Please visit our page on Terms and Conditions of Rental for more information

Damage Liability & optional coverage

At Europcar, we strive to make renting a car an easy and enjoyable experience for our customers. It is important that our customers feel safe and secure in the knowledge that they have chosen the best protection package to suit their individual needs.

When you rent a vehicle from Europcar in Australia and New Zealand, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental.
This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local government legislation.

Damage Liability (Australia & New Zealand only)
When hiring a vehicle in Australia and New Zealand the Renter is liable for damage to the vehicle and third party loss.
In the event of an accident, loss or damage to the vehicle or third party loss, a Damage Liability Fee (DLF) will be charged for Australian & New Zealand rentals. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.

The standard Damage Liability Fee for the vehicle class booked is shown at the ‘Quote Summary' stage of your transaction.

The customer may have the option to reduce the Damage Liability Fee by purchasing a Cover Product. The options to choose from are:
 

Super Peace of Mind (SPOM)

Our premium cover, Your DLF liability is reduced to the amount shown in the Rental Agreement, which for some classes of Vehicle may be nil, and it includes WWI

Super Collision Damage Waiver (SCDW)

Your DLF liability is reduced to the amount shown in the Rental Agreement, which for some classes of Vehicle may be nil, but it does not include WWI; This cover will be available on bookings for pick up from April 11 2012

Peace of Mind (POM)

Your DLF is reduced to the amount shown in the Rental Agreement, but never to nil, and it includes WWI.
 

Note: This product will no longer be available after April 11 2012, however bookings with this cover made prior to April 11 2012 will be honoured.

Loss Damage Waiver (LDW) or Collision Damage Waiver (CDW)

Your DLF is reduced to the amount shown in the Rental Agreement but it does not include WWI.

Note: LDW will no longer be available after April 11 2012, however bookings with this cover made prior to April 11 2012 will be honoured. CDW will replace LDW after April 11 2012

Windscreen, Headlights and Tyres (WWI)

There is cover for windscreen, headlight, wheel and tyre damage unless caused recklessly or by a deliberate, wilful or criminal act or by driver abuse, but there is no reduction in Your DLF and no cover for damage to side and rear windows.

IMPORTANT NOTE:

At all times, the customer must comply with the Rental Terms and Conditions and the Europcar Rental Agreement. If a customer is 21 or 22 years of age in Australia or 21 in New Zealand, the Damage Liability Fee can not be reduced.

What is the difference between Peace of Mind and Loss Damage Waiver or Collision Damage Waiver?

The Peace of Mind is the option to reduce your Damage Liability.
Loss Damage Waiver (LDW) or Collision Damage Waiver (CDW) reduces the Damage Liability Fee in the case of loss or damage to the Europcar vehicle or third party loss (excluding Windscreen, Headlights and Tyre Puncture) on standard passenger vehicles.

Snow Cover

Additional snow cover can be purchased to reduce your liability when travelling above the snow line. Snow cover means the additional cover that allows the Vehicle to be driven in areas above the snow line. The snow line is defined as the gates leading to any of the national parks or snowfields in Australia between 1 June and 31 October, or any area where it is indicated or required that show chains are to be fitted to the vehicle.

Unsealed Road Cover

Unsealed Road means a road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.

Unsealed Road Cover - 4WD is additional cover that that must be purchased to allow some classes of Vehicle to be used on an Unsealed Road provided that the road is gazetted but it never allows the use of the Vehicle Off Road.

Unsealed Road Cover - ALWD is additional cover that must be purchased to allow  some classes of Vehicle to be used on an Unsealed Road provided that the road is gazetted and graded and maintained by a local, state, territory or government body, authority or council but it never allows the use of the Vehicle Off Road

To add Unsealed Road Cover to your rental, please contact our reservations centre or request Unsealed Road Cover at the branch.

Is liability reduction included in the rate quoted?

When you rent a vehicle from Europcar, Third Party Liability cover for Bodily Injury and Property Damage will always be provided, in accordance with the legal requirements of the country of rental*.

This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local legislation and markets. Please check at car pick-up time. At time of booking Europcar always presents a summary of the covers included or excluded.

Cover Products not included in the rate may always be purchased at time of rental pick-up subject to payment of an additional daily charge. Prices are displayed on the booking confirmation.