You may only return your vehicle when the Europcar station is closed if the location has an out of hours return facility. Please check prior to returning the vehicle and please note that this may incur a 'fee'.
The vehicle will remain your responsibility until it has been checked by a Europcar Representative.
Please refer to the Rental Terms & Conditions for more information.
The time taken for issuing refunds varies as to the form in which the payment was first given to Europcar.
Credit Card Payments: Any refunds due to a customer where the rental was paid for by credit card will be processed the next working day after the rental agreement has been closed.
Cash and Cheque Payments: Any refunds due on a rental agreement where the form of payment was one of these will be refunded in cheque form from Head Office in Melbourne. Please note this can take up to 10 working days.
Contact the customer relations department on 1300 720 055 and they will follow up any queries you have.
If the car is returned more than 1 minute over 29 minutes late from agreed time of return in your booking a full days rental is applied.
IMPORTANT: Remember that your liability reduction only cover you for the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement. You will also be liable for any repossession charges, damage or any costs we incur.
Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the Europcar employee for a joint examination.
Even if no accident occurred the vehicle may have been damaged during the rental and this has to be indicated to the Europcar employee at the return. If an accident occurred during the rental you must declare it and give the documentation.
Vehicles are supplied with a full tank of fuel. Unless you purchase a full-tank up front option when you check-out you should return the vehicle with a full-tank. Otherwise, Europcar will charge for missing fuel at the end of the rental. Europcar rates do not include fuel.
In some locations Europcar offers three options:
1. Prepaid fuel - Prepaid fuel option allows you to purchase the tank of fuel already in the vehicle at a discounted rate compared to our refuelling fee. This option is suitable for customers who want to avoid the inconvenience of refuelling close to the airport on return and travelling a distance that will consume a full tank of fuel as any residual is not credited.
2. Refuelling Service - To save you time and inconvenience when returning your car, we offer a refuelling service. This service allows you to return your vehicle with less than a full tank of fuel. The price to refuel the vehicle includes a service charge per litre which is quoted on Part A or your Rental Agreement. Note. Airport fees apply for airport rentals.
3. Return the vehicle full - However it must be refuelled within close proximity to the Europcar location and immediately prior to returning. You must also pay for any fuel used for the delivery and collection service. Please refer to Terms and Conditions.
If you need to contact Europcar regarding any lost items, please call the location where you returned the vehicle.
However, please note that Europcar can accept no liability for items left in the vehicle at the end of the rental.
If you wish to return the car to a different car rental location from where you collected it, please check the rate and feasibility during the reservation process. If you return the vehicle to a rental station other than that shown in the Rental Agreement or when the rental station is closed or any place other than a Europcar rental station, a one way fee may apply.
You will be deemed to have returned the vehicle only after the final inspection of it has been conducted by us. The rental charges will continue and you will be responsible for damage until that final inspection.
Europcar operates a nationwide car rental network in order to allow flexible travelling, however in non-participating locations you will be required to pay a higher price. We often offer special discounts on specified one way car rentals - check the special offers page to see if there is an offer to suit you.
