FAQ: Collecting the Vehicle

Will there be a deposit taken with my credit card when I pick up the car?

Full payment will be charged to your credit card upon rental pickup. 

Can I take out additional covers or protections?

Additional and extended covers may be purchased at the counter at the start of the rental.

Do I need to check the condition of the vehicle prior leaving the location?

Yes, you have to check that the vehicle condition report reflects the actual vehicle condition. If an apparent defect is not listed, please proceed to a joint examination of the vehicle with the Europcar employee, in order to update the rental agreement.

What documents do I need to present at the Europcar counter when I pick up my car?

You will need to present to our customer representative:

1) your normal driving licence, issued by your country of residence and held for a minimum period according to local legislation or conditions.

It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.

2) your valid credit card with an expiry date after the due check-in date or a valid Europcar charge card. If you use a Europcar prepaid voucher as means of payment (with a specified value or the mention 'Group & Days apply'), you must also present a credit card for those charges which have not been prepaid (such as extras, refuelling charge, excess due in the event of damage to or loss of the rented vehicle). Please check the list of accepted credit cards in the country rental conditions.

NOTE: Points 1) and 2) are applicable to all additional drivers, if any.
 

My driving licence has been stolen; can I present a theft declaration instead?

Under certain restrictive conditions, the declaration of theft or loss of the licence may be accepted if the issue date is sufficiently recent in terms of local legislation and if the local conditions are fulfilled (to be checked locally).

If I have forgotten my driving licence, can I nevertheless take the vehicle?

No. The driving licence is mandatory for renting a vehicle.

Can the station agent explain the vehicle's controls to me?

When picking up your rented vehicle, feel free to ask the station agent to explain to you its main controls.