Car and Truck Rental extras & surcharges: tolls, roadside assist, liability reduction, equipment

This page explains the various additional services and charges that Europcar Australia provides to our customers. If you have a question that is not addressed here, please check our Car Rental FAQ page or email us at info@europcar.com.au.

Topics

Road Toll

Melbourne: There are two toll operators in Melbourne, CityLink and Eastlink. Both operators manage independent toll roads and these roads are electronic, they do not have cash booths.

For CityLink travel, you can purchase a pass from Europcar upon collection of your vehicle. Alternatively, passes can be purchased direct by calling CityLink on 13 26 29 or visit www.citylink.com.au.

EastLink toll passes cannot be purchased from Europcar. For EastLink travel, call EastLink direct on 13 54 65 or visit www.breeze.com.au. For CityLink and EastLink travel, a Melbourne Pass can be purchased direct from CityLink by phoning 13 26 29 or visit www.citylink.com.au

Download the brochure

Sydney: There are nine toll roads in Sydney, operated by a number of independent toll operators. The M2 ,M4, M5 and Eastern distributor have cash booths, all other toll roads are electronic. For travel on all these toll roads, a Roam Express visitor’s E-pass can be purchased direct from Roam Express on 13 76 26 or visit www.roamexpress.com.au

Queensland: There are five toll roads in Queensland. These roads are operated by Queensland Motorways and will be all electronic from July 2009. You can purchase a pass direct from Queensland Motorways on 1300 046 842 or visit www.govia.com.au.

If you have an e-tag you should inform your provider the registration of the vehicle prior to travel on any toll roads. All e-tags can be used on all toll roads.

Return to topics

Vehicle Registration Recovery fee (Australia only)

Vehicle Registration Recovery charges apply to car rentals in all States and Territories throughout Australia.

This recovery reimburses Europcar for Registration and compulsory third party insurance imposed by the various State and Territory Registration Authorities.

A nominal fee is applied to every rental. You can see this amount at the ‘quote summary’ stage of your booking.

Return to topics

Premium Location Surcharge (Australia & New Zealand only)

The Premium Location Surcharge applies to all Rentals collected from any of our Airport Locations and some of our premium city locations. All goods and services purchased or supplied from these locations incur an additional charge. The Premium Location Surcharge is applied to the total Daily Fee for Australian and New Zealand rentals.

Return to topics

24 hour roadside assistance (Australia & New Zealand only)

Europcar's nationwide car hire locations provide clients with 24 hour emergency road side assistance in Australia and New Zealand.

The number in case of a break down for our standard fleet is 1800 625 035, this is printed on the Rental Agreement and Rental Agreement Wallet. Roadside assistance is free for all mechanical damage defects not resulting from Renter misuse of the vehicle.

We charge for all non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 720 055.

In the case of an accident you must always remember to complete an accident report form, giving a full report of the circumstances. If another vehicle is involved you must complete a jointly agreed report with the other person involved. Renter may be held responsible for costs incurred for damage to the rented vehicle if renter fails to complete an accident report form

Return to topics

Damage & optional coverage (Australia & New Zealand)

At Europcar, we strive to make renting a car an easy and enjoyable experience for our customers. It is important that our customers feel safe and secure in the knowledge that they have chosen the best protection package to suit their individual needs.

Automobile third party liability for bodily injury

When you rent a vehicle from Europcar in Australia and New Zealand, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental.

This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local government legislation.

Damage Liability (Australia & New Zealand only)

When hiring a vehicle in Australia and New Zealand the Renter is liable for damage to the vehicle and third party property.

In the event of an accident, loss or damage to the vehicle or third party property, a Damage Liability Fee (DLF) will be charged for Australian & New Zealand rentals. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.

The standard Damage Liability Fee for the vehicle class booked is shown at the ‘quote summary’ stage of your transaction.

The customer can reduce the above Damage Liability Fee by paying a supplementary fee. There are four options to choose from:

Super peace of mind (SPOM)
Our premium cover, which reduces your DLF liability to nil.
Peace of mind (SPOM)
Your DLF is reduced to the amount shown in the Rental Agreement and it includes WWI.
Windscreen, Headlights and Tyres (WHT)
There is cover for windscreen and headlight damage and tyre punctures but no reduction in your DLF and no cover for wheel damage, tyre damage, such as spiking or slashing, or damage to side and rear windows.
Loss Damage Waiver (LDW)
Your DLF is reduced to the amount shown in the Rental Agreement but it does not include WWI.
Snow Cover
Snow cover means the additional cover that allows the Vehicle to be driven in areas above the snow line. The snow line is defined as the gates leading to any of the national parks or snowfields in Australia between 1 June and 31 October, or any area where it is indicated or required that show chains are to be fitted to the vehicle. Snow cover protects the customer on the full replacement value of the vehicle in the event of an accident. In addition to the snow cover, you may also purchase the SPOM or POM to protect yourself when driving on sealed roads.

Neither the DLF nor Other Cover Products provide cover for personal belongings and each level of cover is subject to you not being in breach of the Rental Contract.

IMPORTANT NOTE
At all times, the customer must comply with the Rental Terms and Conditions of the Europcar Rental Agreement.

If a customer is 21 or 22 years of age in Australia or 21 in New Zealand, the Damage Liability Fee can not be reduced.

Return to topics

Damage Liability

You must always pay and there is no cover for:

  • The DLF if there is damage, unless you have purchased SPOM
  • The cost of rectifying tyre punctures, windscreen or headlight damage, unless you have purchased SPOM, POM or WWI
  • Damage that occurs whilst a Commercial Vehicle is being driver in reverse
  • Damage that is caused to a vehicle with a convertible roof by overfilling the luggage compartment above the recommended level, and then activating the convertible roof mechanism
  • Overhead Damage or any other damage caused by
    • Contact between the vehicle and objects overhanging or obstructing the path of the vehicle; or
    • Objects being placed on the roof of the vehicle; or
    • You or any person standing or sitting on the roof of the vehicle
  • Damage caused deliberately or recklessly by you, any unauthorised driver or any passenger of the vehicle
  • Damage to the under body of the vehicle and any resulting damage linked to that under body damage
  • Any water damage caused by immersion of the vehicle in water, including whilst the vehicle is being transported
  • Damage caused or contributed to by you or any driver where you or the driver leaves the scene of the accident prior to the attendance of the police or reporting the accident to the police
  • The full cost of replacing or repairing any accessories supplied by us including, but not limited to, child restraints and GPS units and lost keys
  • Damage caused by use of the incorrect fuel type
  • Property that is stolen from the Vehicle, lost or damaged during the rental period or left in the vehicle after the vehicle is returned to the rental station

  • Loss or damage to your property or the property of an entity related to you that arises from the use of the vehicle.

    Return to topics

Equipment information (Australia & New Zealand only)

For the protection of your children, child safety restraint seats are available at some Europcar locations in Australia & New Zealand upon advance reservation. Children under seven years of age must wear a child restraint or booster seat when travelling in a car for improved safety

In Australia and New Zealand Europcar offers three variants of child safety restraint seats:

  • Child Seat Baby 0-9kg (0-12 months)
  • Child Seat Infant 8-18kg (1-3 years)
  • Child Seat Toddler 14-26kg (4-7 years)

All three options can be purchased during your booking (depending on availability)

The type of restraint will depend on the age of the child as follows:

  • Children aged under six months must wear an approved, properly fastened and adjusted, rear facing child restraint
  • Children aged between six months and under four years must wear an approved, properly fastened and adjusted, rear facing child restraint OR a forward facing child restraint with an in-built harness
  • Children aged between four years and under seven must wear an approved, properly fastened and adjusted, forward facing child restraint with an in-built harness OR an approved booster seat which is properly positioned and fastened

For your child's safety, remember these key tips:

  • Carefully review both the child restraint and vehicle instructions
  • All children should be buckled up in the back
  • Never place a child restraint seat in a seat with an active airbag
  • Always get a tight fit - the restraint should not move more than one inch from side to side or front to back
  • Make sure that the harness straps and clip are positioned and secured appropriately
  • Set the example - always buckle up yourself!
  • Comply with all child restraint laws and ensure that for all children under the age of seven years the restraint has been fitted correctly according to the age of the child and that the restraint has been fitted correctly according to the age of the child and that the restraint is properly adjusted and fastened

Return to topics

Europcar Mobile

Europcar Mobile allows you to connect to our site at mobile.europcar.com.au using your Internet enabled mobile phone. To find out more visit our Europcar Mobile Information page.

Return to topics