Car and Truck Rental extras & surcharges: tolls, roadside assist, liability reduction, equipment

This page explains the various additional services and charges that Europcar Australia provides to our customers. If you have a question that is not addressed here, please check our Car Rental FAQ page or email us at info@europcar.com.au.

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Road Toll

Melbourne: There are two toll operators in Melbourne, CityLink and Eastlink. Both operators manage independent toll roads and these roads are electronic, they do not have cash booths.

For CityLink travel, you can purchase a pass from Europcar upon collection of your vehicle. Alternatively, passes can be purchased direct by calling CityLink on 13 26 29 or visit www.citylink.com.au.

EastLink toll passes cannot be purchased from Europcar. For EastLink travel, call EastLink direct on 13 54 65 or visit www.breeze.com.au. For CityLink and EastLink travel, a Melbourne Pass can be purchased direct from CityLink by phoning 13 26 29 or visit www.citylink.com.au

Download the brochure

Sydney: There are nine toll roads in Sydney, operated by a number of independent toll operators. The M2 ,M4, M5 and Eastern distributor have cash booths, all other toll roads are electronic. For travel on all these toll roads, a Roam Express visitor’s E-pass can be purchased direct from Roam Express on 13 76 26 or visit www.roamexpress.com.au

Queensland: There are five toll roads in Queensland. These roads are operated by Queensland Motorways and will be all electronic from July 2009. You can purchase a pass direct from Queensland Motorways on 1300 046 842 or visit www.govia.com.au.

If you have an e-tag you should inform your provider the registration of the vehicle prior to travel on any toll roads. All e-tags can be used on all toll roads.

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Vehicle Registration Recovery fee (Australia only)

Vehicle Registration Recovery charges apply to car rentals in all States and Territories throughout Australia.

This recovery reimburses Europcar for Registration and compulsory third party insurance imposed by the various State and Territory Registration Authorities.

A nominal fee of $4.95 per day excluding GST is applied to every car rental

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Premium Location Surcharge (Australia & New Zealand only)

The Premium Location Surcharge applies to all Rentals collected from any of our Airport Locations. All goods and services purchased or supplied from an Airport incur an additional charge. The Premium Location Surcharge is applied to the total Daily Fee for Australian and New Zealand rentals.

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24 hour roadside assistance (Australia & New Zealand only)

Europcar's nationwide car hire locations provide clients with 24 hour emergency road side assistance in Australia and New Zealand.

The number in case of a break down for our standard fleet is 1800 625 035, this is printed on the Rental Agreement and Rental Agreement Wallet. Roadside assistance is free for all mechanical damage defects not resulting from Renter misuse of the vehicle.

We charge for all non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 720 055.

In the case of an accident you must always remember to complete an accident report form, giving a full report of the circumstances. If another vehicle is involved you must complete a jointly agreed report with the other person involved. Renter may be held responsible for costs incurred for damage to the rented vehicle if renter fails to complete an accident report form

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Damage & optional coverage (Australia & New Zealand)

At Europcar, we strive to make renting a car an easy and enjoyable experience for our customers. It is important that our customers feel safe and secure in the knowledge that they have chosen the best protection package to suit their individual needs.

Automobile third party liability for bodily injury

When you rent a vehicle from Europcar in Australia and New Zealand, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental.

This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local government legislation.

Damage Liability (Australia & New Zealand only)

When hiring a vehicle in Australia and New Zealand the Renter is liable for damage to the vehicle and third party property.

In the event of an accident, loss or damage to the vehicle or third party property, a Damage Liability Fee (DLF) will be charged for Australian & New Zealand rentals. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.

The standard Damage Liability Fee for the vehicle class booked is shown at the ‘quote summary’ stage of your transaction.

The customer can reduce the above Damage Liability Fee by paying a supplementary fee. There are four options to choose from:

Windscreen, Headlights and Tyres (WHT)
This fee provides protection for damage to the front windscreen, headlights and tyres punctures.
Loss Damage Waiver (LDW)
This fee reduces the Damage Liability Fee in the case of loss or damage to the Europcar vehicle or third party property (excluding Windscreen, Headlights and Tyres Punctures).
Total Protection Package (TPP)
The total protection package combines both the Loss Damage Waiver (LDW) and includes the Windscreen, Headlights and Tyres Punctures(WHT) at a combined lower cost for increased customer peace of mind.
Full Protection Package (FPP)
The full protection package reduces your liability to $0 and includes the Windscreen, Headlights and Tyres Punctures(WHT).
Snow Cover
Snow cover must be purchased to reduce your liability when travelling above the snow line. The snow line is defined as the entrance to the ski field access roads. Snow cover protects the customer on the full replacement value of the vehicle in the event of an accident. In addition to the snow cover, you may also purchase the TPP or FPP to protect yourself when driving on sealed roads.

IMPORTANT NOTE
If the TPP or LDW option is chosen it does not eliminate the customers Damage Liability Fee but it does reduce the Damage Liability Fee.

At all times, the customer must comply with the Rental Terms and Conditions of the Europcar Rental Agreement.

If a customer is 21 or 22 years of age in Australia or 21 in New Zealand, the Damage Liability Fee can not be reduced.

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Equipment information (Australia & New Zealand only)

For the protection of your children, child safety restraint seats are available at some Europcar locations in Australia & New Zealand upon advance reservation. Children under seven years of age must wear a child restraint or booster seat when travelling in a car for improved safety

In Australia and New Zealand Europcar offers three variants of child safety restraint seats:

  • Child Seat Baby 0-9kg (0-12 months)
  • Child Seat Infant 8-18kg (1-3 years)
  • Child Seat Toddler 14-26kg (4-7 years)

All three options can be purchased during your booking (depending on availability)

The type of restraint will depend on the age of the child as follows:

  • Children aged under six months must wear an approved, properly fastened and adjusted, rear facing child restraint
  • Children aged between six months and under four years must wear an approved, properly fastened and adjusted, rear facing child restraint OR a forward facing child restraint with an in-built harness
  • Children aged between four years and under seven must wear an approved, properly fastened and adjusted, forward facing child restraint with an in-built harness OR an approved booster seat which is properly positioned and fastened

For your child's safety, remember these key tips:

  • Carefully review both the child restraint and vehicle instructions
  • All children should be buckled up in the back
  • Never place a child restraint seat in a seat with an active airbag
  • Always get a tight fit - the restraint should not move more than one inch from side to side or front to back
  • Make sure that the harness straps and clip are positioned and secured appropriately
  • Set the example - always buckle up yourself!

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Europcar Mobile

Europcar Mobile allows you to connect to our site at mobile.europcar.com.au using your Internet enabled mobile phone. To find out more visit our Europcar Mobile Information page.

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