Car and Truck Rental additional services
This page explains the various additional services and charges that Europcar Australia provides to our customers. If you have a question that is not addressed here, please check our Car Rental FAQ page or email us at info@europcar.com.au.
Topics
Melbourne Australia City Link Toll
Citylink is a world class expressway with electronic tolling. It connects three of Melbournes major arterial routes and provides seamless travel between the Monash, Tullamarine and West Gate Freeways.
Toll charges can be purchased through Europcar when you make your car hire reservation or at the Branch at time of collection.
Before purchasing a pass from Citylink you must first have your rental car so the registration number can be entered into the Citylink system. Citylink does not accept AMEX or Diners Card as a method of payment via their website, but you can use these means of payment at Bill Express machines located at Coles Express outlets.
Contact details for Citylink:
Telephone: 13 26 29
Website: http://www.citylink.com.au/
Download the brochure
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Vehicle Registration Recovery fee (Australia only)
Vehicle Registration Recovery charges apply to car rentals in all States and Territories throughout Australia.
This recovery reimburses Europcar for Registration and compulsory third party insurance imposed by the various State and Territory Registration Authorities.
A nominal fee of $4.95 per day excluding GST is applied to every car rental
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Premium Location Surcharge (Australia & New Zealand only)
The Premium Location Surcharge applies to all Rentals collected from any of our Airport Locations. All goods and services purchased or supplied from an Airport incur an additional charge. The Premium Location Surcharge is applied to the total Daily Fee for Australian and New Zealand rentals.
| Premium Location Surcharge |
| Auckland Airport | $25.00 flat fee |
| Adelaide | 11.5% |
| Albury | 9.0% |
| Alice Springs | 12.0% on time and kilometre charges only |
| Brisbane | 10.7% |
| Broome | 10.0% |
| Cairns | 12.0% |
| Canberra |
12.5% on all rental agreement charges
(excluding fuel and LDW, WHT and Damage fees)
|
| Coolangatta | 11.0% |
| Darwin | 12.0% on time and kilometre charges only |
| Hobart | 9.00% |
| Launceston |
8.06% on all rental agreement charges
with the exception of fuel costs
|
| Mackay | 10.5% |
| Maroochydore | 8.5% on time and kilometre charges only |
| Melbourne | 13.85% |
| Perth | 11.0% |
| Proserpine | 5.0% |
| Rockhampton | 8.5% |
| Sydney |
16.0% on all rental agreement charges
with the exception of fuel costs
|
| Townsville | 12.0% |
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24 hour roadside assistance (Australia & New Zealand only)
Europcar's nationwide car hire locations provide clients with 24 hour emergency road side assistance in Australia and New Zealand.
The number in case of a break down for our standard fleet is 1800 625 035, this is printed on the Rental Agreement and Rental Agreement Wallet.
Roadside assistance is free for all mechanical damage defects not resulting from Renter misuse of the vehicle.
We charge for all non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 720 055.
In the case of an accident you must always remember to complete an accident report form, giving a full report of the circumstances. If another vehicle is involved you must complete a jointly agreed report with the other person involved. Renter may be held responsible for costs incurred for damage to the rented vehicle if renter fails to complete an accident report form
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Damage & optional coverage (Australia & New Zealand)
At Europcar, we strive to make renting a car an easy and enjoyable experience for our customers. It is important that our customers feel safe and secure in the knowledge that they have chosen the best protection package to suit their individual needs.
Automobile third party liability for bodily injury
When you rent a vehicle from Europcar in Australia and New Zealand, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental.
This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local government legislation.
Damage Liability (Australia & New Zealand only)
When hiring a vehicle in Australia and New Zealand the Renter is liable for damage to the vehicle and third party property.
In the event of an accident, loss or damage to the vehicle or third party property, a Damage Liability Fee (DLF) will be charged for Australian & New Zealand rentals. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.
The standard Damage Liability Fee (inclusive of GST) is as follows:
- $2,750 for Cars, Minivans / people movers and Trucks in Australia, $2,812.50 for these classes in New Zealand
- $5,500 for 4WD / SUV, Luxury and Prestige Vehicles in both Australia and New Zealand
The above fees are subject to change. Please check at time of reservation or rental.
The customer can reduce the above Damage Liability Fee by paying a supplementary fee. There are four options to choose from:
- Windscreen, Headlights and Tyres (WHT)
- This fee provides protection for damage to the front windscreen, headlights and tyres punctures.
- Loss Damage Waiver (LDW)
- This fee reduces the Damage Liability Fee in the case of loss or damage to the Europcar vehicle or third party property (excluding Windscreen, Headlights and Tyres Punctures).
- Total Protection Package (TPP)
- The total protection package combines both the Loss Damage Waiver (LDW) and includes the Windscreen, Headlights and Tyres Punctures(WHT) at a combined lower cost for increased customer peace of mind.
- Full Protection Package (FPP)
- The full protection package reduces your liability to $0 and includes the Windscreen, Headlights and Tyres Punctures(WHT).
- Snow Cover
- Snow cover must be purchased to reduce your liability when travelling above the snow line. The snow line is defined as the entrance to the ski field access roads. Snow cover protects the customer on the full replacement value of the vehicle in the event of an accident. In addition to the snow cover, you may also purchase the TPP or FPP to protect yourself when driving on sealed roads.
IMPORTANT NOTE
If the TPP or LDW option is chosen it does not eliminate the customers Damage Liability Fee but it does reduce the Damage Liability Fee.
At all times, the customer must comply with the Rental Terms and Conditions of the Europcar Rental Agreement.
If a customer is 21 or 22 years of age in Australia or 21 in New Zealand, the Damage Liability Fee can not be reduced.
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Equipment information (Australia & New Zealand only)
For the protection of your children, child safety restraint seats are available at some Europcar locations in Australia & New Zealand upon advance reservation.
Babyseats cost $7.70 inclusive of GST each per day for Australian rentals. For New Zealand rentals, babyseats cost $5 per day with a maximum charges of $35.00 plus GST.
The Babyseat must be installed by the driver of the vehicle. For your child's safety, remember these key tips: