Customer Service - Europcar Australia
At Europcar we strive to provide you with the best possible customer service to answer any questions you may have.
What do I do if I have a question or query?
Answers to most questions concerning Europcar’s car hire services can be found on this website, at the following pages:
It also helps to check the documentation provided to you at the time of reservation (Rental Confirmation) and vehicle collection (Rental Agreement).
For any specific information queries about your rental, please in the first instance contact the Europcar car hire location or depot where your rental car was booked for collection. Their contact details are listed on your Rental Agreement.
If your question or query cannot be resolved at the branch please address your concerns to our Head Office.
Our dedicated customer service staff can then work with you directly to a satisfactory conclusion.
Contact Us
Please email info@europcar.com.au to contact our customer service team.