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Questions Answers
Will there be a deposit taken with my credit card when I pick up the vehicle ? yes, We need to estimate the rental charges and obtain an authorisation number from your bank.
Who do I contact for lost items Please call the rental station where you returned the vehicle.
Which rentals are eligible Privilege rentals? Eligible rentals are rentals based on eligible rates including all public, corporate and promotional rates with the exception of some specific rates
Which Europcar locations propose the Privilege Program? All Europcar stations worldwide propose and deliver the PRIVILEGE benefits & advantages.
Where can I send a query if I miss Privilege credits? If PRIVILEGE credits have not been properly credited to your account after a minimum waiting period of six weeks, click here for more info
Where can I get all information regarding the Privilege Program? Please check the loyalty section of our website
What vehicles are available in a given station? All the vehicles available at a given station are displayed in the "vehicle available" field
What types of rental cars and vehicles does Europcar offer? Visit our Fleet Guide to see our full range
What type of petrol or fuel is used in Australia? Europcar's fleet of vehicles is varied, and whilst most run on unleaded fuel some use diesel fuel
What is the purpose of the Privilege Program? The purpose of the Europcar PRIVILEGE loyalty program offered by Europcar is to enable members who have enrolled to the Program to be rewarded for their vehicle rentals via PRIVILEGE Credits with associated advantages.
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