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Questions Answers
Is the Privilege Program free of charge? Yes, Europcar shall not charge any enrolment fee.
Is it possible to view my reservation after it is confirmed Yes, you can view your reservation by clicking on the Modify / Cancel link in the footer
Is it possible to modify / cancel my reservation after it is confirmed? Yes, Europcar allows you to modify or cancel your reservation online after it is confirmed, provided it is done at least 2 hours prior to rental time
I have forgotten the password to my Europcar ID. What can I do To retrieve your password, please click on the link "Forgot your password
I have forgotten my Europcar ID number. What can I do? Check your card, or a recent invoice
I have an old Europcar card which is still displayed on My Europcar account but would like to enroll in the new Privilege program, how should I proceed? Your old card needs to be cancelled by one of our data centres as this process cannot be done online.
If I have forgotten my driving licence, can I rent the vehicle ? No. The driving licence is mandatory for renting a vehicle.
I don’t want any unpleasant surprises at pick up - are there any compulsory additional taxes or surcharges Your Europcar rental quote takes into account all charges corresponding to your reservation criteria.
How will I know that my reservation is confirmed? At the end of the reservation process you will receive a "Reservation Confirmation"
How will I get upgraded / downgraded from one level to another? Upgrades and downgrades are determined by the following
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