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Questions Answers
What cards does Europcar accept ? Europcar accepts all major credit cards
Does Europcar charge cancellation Fees? Europcar reserves the right to charge a cancellation fee, this can vary from location to location and state to state.
Can I choose the car/ truck model? Europcar vehicles may be booked by category only
Can I extend the rental period? Extending the rental period is possible at the time of check-out or during the rental itself but you must notify us at least 2 hours prior to the expiration of the rental period
What are the benefits of using my Europcar ID number online? Faster bookings and promotional offers
What do I need to provide for renting a luxury or special vehicle ? For luxury and special models two credit cards are required and an authorisation will be requested on each.
What does it mean when I receive the message "Your session has timed out"? For your security, if you remain inactive on the website for a prolonged period of time, we close the connection
How do I change my password? Go to the "My Europcar" section and you can update your password and rental preferences.
Where can I send a query if I miss Privilege credits? If PRIVILEGE credits have not been properly credited to your account after a minimum waiting period of six weeks, click here for more info
What if my Privilege Card is lost, damaged or stolen? If the Card is lost, damaged or stolen, you should contact the Data Administrator of your country of residence by phone or email
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