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Questions Answers
What is the Europcar Reservation Guarantee policy? The applicable time a requested vehicle category can be held
What is the Privilege Loyalty Program? The Europcar PRIVILEGE Program is a free of charge program designed to enable enrolled customers to receive rewards for their repeat business with Europcar when they rent in any of the participating locations.
What is the Privilege Master Rental agreement service? The Master Rental Agreement service is the Privilege express service to bypass the lines at the counter and obtain the vehicle keys without signing the pre-printed rental agreement.
What is the purpose of the Privilege Program? The purpose of the Europcar PRIVILEGE loyalty program offered by Europcar is to enable members who have enrolled to the Program to be rewarded for their vehicle rentals via PRIVILEGE Credits with associated advantages.
What type of petrol or fuel is used in Australia? Europcar's fleet of vehicles is varied, and whilst most run on unleaded fuel some use diesel fuel
What types of rental cars and vehicles does Europcar offer? Visit our Fleet Guide to see our full range
What vehicles are available in a given station? All the vehicles available at a given station are displayed in the "vehicle available" field
Where can I get all information regarding the Privilege Program? Please check the loyalty section of our website
Where can I send a query if I miss Privilege credits? If PRIVILEGE credits have not been properly credited to your account after a minimum waiting period of six weeks, click here for more info
Which Europcar locations propose the Privilege Program? All Europcar stations worldwide propose and deliver the PRIVILEGE benefits & advantages.
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