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Questions Answers
Does Europcar charge cancellation Fees? Europcar reserves the right to charge a cancellation fee, this can vary from location to location and state to state.
Does Europcar offer a carbon offset program? Yes, for a small extra charge you can reduce your carbon footprint
Does Europcar offer a system for electronic payment of road tolls? Yes, an electronic tolling (E-Toll) facility is provided by Roads and Maritime Services (RMS).
Does Europcar offer long term car hire? Yes, call our Business Direct Consultants on 1300 300 035.
Do I have to pay a security bond to cover any additional charges during my rental? Certain vehicles require a Security Bond
Do I need to carry out any vehicle maintenance during the rental ? Our vehicles are ready to rent once they have successfully passed all the preparation checks.
Do I need to check the condition of the vehicle prior leaving the keys at the counter ? Yes, and if there is any damage to the vehicle that was not listed on the Rental Agreement at the time of vehicle pick up you must inform the rental station upon return of the vehicle and request a joint examination
Do I need to check the condition of the vehicle prior leaving the location ? Yes, you must check that the condition of the vehicle matches the description on the Rental Agreement.
Do you offer a collection service? collection service is only open to contracted clients
Do you offer car rental delivery? Only open to clients belonging to a company entitled to such service and booking via the Business Centre
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