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Questions Answers
How do I get my Privilege card? The PRIVILEGE Card is sent by post to the Member following his or her first rental made at a participating Europcar location.
How do I get the Privilege advantages? You must indicate the Europcar ID, when making a reservation, and then present the Card at pick-up time at the relevant participating Europcar' location.
How is my rental rate calculated? Your total rental rate is calculated based on the information provided at time of booking
How will I get upgraded / downgraded from one level to another? Upgrades and downgrades are determined by the following
How will I know that my reservation is confirmed? At the end of the reservation process you will receive a "Reservation Confirmation"
I don’t want any unpleasant surprises at pick up - are there any compulsory additional taxes or surcharges Your Europcar rental quote takes into account all charges corresponding to your reservation criteria.
If I have forgotten my driving licence, can I rent the vehicle ? No. The driving licence is mandatory for renting a vehicle.
I have an old Europcar card which is still displayed on My Europcar account but would like to enroll in the new Privilege program, how should I proceed? Your old card needs to be cancelled by one of our data centres as this process cannot be done online.
I have forgotten my Europcar ID number. What can I do? Check your card, or a recent invoice
I have forgotten the password to my Europcar ID. What can I do To retrieve your password, please click on the link "Forgot your password
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