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Questions Answers
What does it mean when I receive the message "Your session has timed out"? For your security, if you remain inactive on the website for a prolonged period of time, we close the connection
What do I do in the event of an emergency? In the case of an emergency, if someone has been seriously injured or requires urgent medical assistance contact the Emergency Call service by phoning 000.
What do I need to be aware of when driving in the Outback? Check with your rental branch before begining your trip
What do I need to do in the event of loss of keys ? In the event of loss of vehicle keys, you will need to contact the Europcar rental station from which you hired the vehicle
What do I need to do in the event of loss or theft of the vehicle? The first thing will be to call the local police authority and next, to call the rental station
What do I need to provide for renting a luxury or special vehicle ? For luxury and special models two credit cards are required and an authorisation will be requested on each.
What happens if I break speed limits? If you speed your driver's licence may be suspended immediately and in extreme cases, the vehicle may be impounded.
What happens if I return the car earlier than the return date shown in the rental agreement ? You may only have to pay for the actual rental days
What happens if I return the car late ? If the vehicle is returned more than 30 minutes after the time set for its return in the Rental Agreement a full day's rental will be charged.
What happens if the car breaks down or if I have an accident ? Europcar's nationwide vehicle hire locations provide you with 24 hour emergency road side assistance in Australia.
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