1.Med 3000 Kia-Cerato.jpg 2.Med 3000 MG-ZS.jpg
3.Med 3000 Mitsubishi-ASX.jpg 4. Med 3000 Kia-Sporrtage.jpg
5. Med 3000 Mitsubishi-Outlander.jpg 6. Med 3000 Toyota-Kluger.jpg
7. Med 3000 Ford-Ranger-Wildtrak.jpg 8. Med 3000 Kia-Grand-Carnival.jpg
9. Med 3000 BMW-X1.jpg 10. Med 3000 MB-GLC200D.jpg
11. Med 3000 BMW-330I-.jpg 12.Med 3000 MB-GLE300D.jpg
13. Med 3000 BMW-530I.jpg 14. Med 3000 Mitsubishi-Trition-4x2.jpg
15. Med 3000 Holden-Colorado-LS.jpg 16. Med 3000 VW-Transporter.jpg
17.Med 3000 Iveco-Daily-Van.jpg 18.Med 3000 HINO-300.jpg

 

Frequently Asked Questions

  

Will I receive the guaranteed vehicle I select?

You will be designated a vehicle in the selected class you have booked which may consist of similar makes and models.

What’s the minimum rental period?

The SuperFlex plan requires a minimum of 30 days at a very competitive price.

Can I return my vehicle to a different station to where I picked it up?

You can return your vehicle to any Europcar station, however a One Way Fee may apply.

What kilometre allowance should I choose?

There are two different packages you may choose from: 3,000 or 5,000 kilometres per month. This cannot be altered after you check-out the vehicle.
 
Kilometres is one of the major factors in defining how much your agreement plan will cost. If you exceed your chosen kilometres then at the end of the rental period we will charge you for the number of kilometres you have travelled over and above the inclusive kilometre allowance in the relevant period. For example, if you opt for the 3,000 inclusive kilometres allowance per month over a rental period of 7 months you actually travel 24,000 kilometres then we will charge you for 3,000 excess kilometres. If the excess kilometre charge is stated in the Tariff Guide to be 0.30c per kilometre then you would be charged $900. In this example, it may actually be more economical for you to consider taking the higher inclusive kilometre allowance of 5,000 kilometres rather than paying excess kilometre charges.

It is therefore vital to choose a kilometre allowance that reflects your driving habits. So that you arrive at the best inclusive annual kilometre allowance for your needs you should take a measurement of how many kilometres you travel currently in an average month and multiply it by 12. Be sure to bear in mind any seasonal differences in your driving behaviour that might occur during the rental period to make your estimation as accurate as possible. 
 

What happens if I get an infringement during my rental?

As the registered keeper of the vehicle we receive notices of all fines incurred and speeding offences committed whilst it is under the care, custody and control of our customers. We also comply with our legal obligation to pass on the driver's details to the relevant authority in the case of speeding offences. 

It is the responsibility of the relevant authority to send you the violation infringement. Once you receive the infringement you will need to follow the instructions in order to pay the fine.

How will you charge me for using toll roads?

If you have a working registered LINKT tag, the costs will be deducted from your account. If for any reason your tag doesn’t work, you will be charged automatically on your registered credit card for any toll roads used whilst in the rental vehicle, as per our standard terms and conditions of rental.

Can I take out cover on my long term rental?

Our Long Term Solution product comes with two options to select from at no additional cost: Medium & Premium Covers. If there is Damage, theft of the Vehicle or Third Party Loss you must pay an amount up to the basic Damage Liability Fee (excess). Our Premium Cover option gives you the highest reduction to the basic Damage Liability Fee (excess) amount if there is Damage, theft of the vehicle or Third Party Loss. But there may be no cover for Damage, theft of the Vehicle or Third Party Loss in some circumstances.

Can I reduce the damage liability fee?

Yes, you can reduce your damage liability fee (excess) by up to 80% when selecting our Premium Cover option. This must be chosen when making your booking to apply to a new rental.

What is the difference between Medium and Premium cover?

Both damage covers have the same inclusions. With Premium Damage Cover your damage liability fee is reduced significantly.

What level of wear and tear is acceptable?

Whenever you return the car to us you must give it back to us with no more than what is considered by the AFIA to be ‘normal’ wear and tear. As members of the AFIA we have adopted its recommended fair wear and tear conditions and a guide is attached to the contract. The guide can also be found on our website.

Who is the registered owner of the vehicle?

Europcar is both the registered owner and keeper of the vehicle and will hold the vehicle registration documents.

Can a work colleague or family member drive the car?

Yes - An additional driver is included in your package.  The additional driver will need to be nominated when you pickup your vehicle.

What happens if I need to return my vehicle before 30 days?

If you return your SuperFlex rental under 30 days, you will be charged the standard retail daily rate for each of the days of your rental period. 

What are the methods of payments available for this product?

A valid credit card is required to secure your booking and collect the vehicle. Debit cards will not be accepted

Does Europcar hold a bond on my credit card?

Yes, there will be a $200 bond required on the day of check-out, plus the pre-authorisation of your outstanding rental. Depending on your bank, the timeframe for the release of these funds will vary

What transaction will I see on my credit card?

On the day of pick-up,  there will be a $200 bond plus the pre-authorisation of your outstanding rental as one total.

You will be invoiced every 30 days, and a new pre-authorisation will be held for the remaining balance of your booking period.  Depending on your bank, the timeframe for the release of these funds will vary.

What should I do if I see a double charge on my credit card?

Depending on your bank, you may see a rental charge for the last 30 days, and a pre-authorisation hold. This pre-authorisation hold is temporary to ensure you have sufficient funds for the remainder of your rental period. Depending on your bank, the timeframe for the release of these funds will vary.

Are there kilometre restrictions?

You may choose from two different packages with either 3,000 or 5,000 kilometre allowance per month. Any kilometres driven above this amount will be charged up to .30c per additional kilometre (dependent on your vehicle) plus fees and taxes.

What do I do if warning signals appear on my vehicle?

Please call 1800 625 035, our 24 Hour Roadside Assistance service. Additional costs may apply.

What do I do if I am in an accident or my vehicle breaks down?

Please call 1800 625 035, our 24 Hour Roadside Assistance service. Additional costs may apply.

Reservations: 1300 13 13 90

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information

Why hire a car or van with Europcar

Welcome to Europcar, a global leader in car, van and truck rental. At Europcar you can hire a car for your leisure or business trips, as well as commercial vans or utes from over 120 locations across Australia or from any one of our 3835 agencies worldwide. With over 60 years of experience in the industry, you can be sure that whether you are looking for an economy, 4WD or luxury car in Sydney, Melbourne, Brisbane or the Gold Coast, or need to hire a minivan, ute or truck for a commercial job, Europcar will not be beaten on service. There are more reasons than ever to rent with Europcar, with popular models like the Toyota Corolla, Hyundai, Mitsubishi ASX or Toyota RAV4 available. Treat yourself with a premium rental experience and drive away with the premium car model you have booked. Europcar is offering great deals on car and van rental locally and overseas. Book your car hire online now!
Canstar Blue Most Satisfied Customers 2019

Canstar Blue Most Satisfied Customers 2019

Awards

Oceania's Leading Car Rental Company

Member of AFIA

Member of AFIA

China Ready & Accredited

China Ready & Accredited