myEuropcar car subscription: Costs, payment & deposit (FAQ)

No, there is no joining fee when you subscribe with myEuropcar.

A $750 deposit is required on your credit card for security purposes when you subscribe to myEuropcar. The deposit will be refunded once you’ve terminated your subscription, returned the vehicle, and paid any outstanding amounts.

You can find more information on myEuropcar Terms and Conditions and our Terms and Conditions of Rental.

Your myEuropcar subscription includes costs related to maintenance, registration, compulsory third party insurance, technical inspection, roadside assistance, replacement vehicle, Damage Cover, selected monthly kilometre package and an additional driver.

Costs associated with fuel (electricity for electric and hybrid vehicles), AdBlue®, windshield washer fluid and engine oil are not included. Similarly, Europcar does not cover parking fees, tolls, fines or damages.

When you make your booking, we will charge the first monthly rate, including any booked extras and the deposit. Please ensure that your credit card covers this total amount. Subsequent monthly charges will be processed 10 days before the start of each new month. Currently, we only accept credit cards as a payment method, and the card must be issued in the name of the subscriber. Please note that the credit card presented at the time of vehicle pickup must be the same card used to initiate the subscription.

Payments are only accepted via a valid debit or credit card. Company and corporate credit cards are not accepted. The amount will be debited to you in whole or in part on the prearranged day of a given calendar month, with or without interest (deferred debiting).

Additional fees outside of the monthly price include:

Young drivers under 25 years old must pay an additional fee per month (drivers must be at least 21 years old to be eligible for subscription).

If you have travelled more kilometres than what is allowed in your subscription plan, or if you have not returned your myEuropcar Vehicle with a full tank, you will be billed for the additional kilometres and the fuel.

Damage costs within the Damage Cover chosen will also be charged. Fees may also be charged where the Subscriber does not comply with Europcar directions for vehicle change-overs or providing vehicle condition reports.

Apart from that, the only costs you will pay are related to fuel and/or electricity. For more information, please check myEuropcar Terms and Conditions and our Terms and Conditions of Rental.

In the event of upcoming expiry please update your payment information. You will receive a weekly reminder to update your payment information three weeks before the card expires. In these emails, you will find a link that will enable you to update your information online.

If you have questions regarding one of your bills, you can contact us through these channels: - Phone:

• Pre-hire queries: 1300 13 13 90

• Post hire queries: 1300 72 00 55

- Email: myeuropcar.aunz@europcar.com

It is your responsibility to pay for tolls and fees incurred by You when driving the Vehicle on a toll road.

We recommend You open your own tolling account directly with a toll road operator and use your e-tag when travelling on a toll road.

However, if you do not open Your own tolling account, under the Europcar Terms and Conditions of Rental which include the Linkt Terms and Conditions, Tollaust Pty Limited (ACN 050 538 693), trading as Linkt (Linkt) provides the Linkt Rental Product to You for the payment of tolls and fees incurred by You when driving the Vehicle on a toll road and You must pay Linkt in connection with Your use of the Linkt Rental Product: (i) all tolls incurred in connection with Your use of a toll road; (ii) a Service Fee of $3.30 including GST for each calendar day on which a toll is incurred using the Linkt Rental Product; and (iii) any other amount that is payable pursuant to the Linkt Terms and Conditions.

The subscription to the myEuropcar Vehicle begins on the date of availability confirmed by Europcar, with the first payment due at the time of booking creation. Monthly payments will be automatically billed 10 days before the beginning of a new month, and you will be informed by email 2 days before your credit card is charged. The monthly fee consists of the basic package and any monthly additional services, if chosen by you.

Each month you will receive an email in regards to your upcoming billing period. In this email you will find the link to update your payment information online.

Your subscription includes 1,200 km per month. If you need more kilometres, you can add up to 6 booster packages during the booking process. Each package includes 500 additional kilometres per month.

Please remember that you can only add additional packages during the booking process.

You will be sent an email asking you to declare the number of kilometres you have driven.

Yes, you can declare one additional driver without any fees, as this option is already included in your monthly cost. If you decide to declare other additional drivers (a limit of 3), each addition will be charged at a monthly fee you need to add this option when subscribing to your plan.

During the pickup process at the Europcar station or at home (if you selected the “delivery and collection at home” option), all the registered drivers must present their driver’s licence alongside a valid ID.

Yes, there is a standard Damage Cover package included in your monthly price. It includes cover against theft or accidental collision damage with a Damage Excess payable. If you want to reduce the Damage Excess on the myEuropcar Vehicle you can choose between the Medium or Premium protection package to reduce the payable amount.