myEuropcar - Car Subscription: Frequently Asked Questions (FAQs)

myEuropcar is a flexible car subscription and a smart alternative to leasing or buying a car. You can subscribe online in just a few minutes.

Your monthly fixed rate includes services, a basic protection package, a basic kilometre allowance, and coverage for maintenance and wear & tear— with no starting fee!

Choose from flexible minimum terms of 1, 3, 6 or 12 months. After that, your car subscription renews monthly for up to 24 months.

You can contact us through following channels:

- Phone: 1300 293 218 - Email: myeuropcar.aunz@europcar.com

Compared to leasing or buying, vehicle subscription offers more flexibility. You can decide on a minimum duration of 1, 3, 6 or 12 months. Your vehicle subscription is renewed each month. The cancellation period is very short.

You can subscribe online. 1. Select the category of vehicle that fits your needs and the minimum duration that you want. 2. Select your optional extras 3. Enter your personal information during the booking process 4. Confirm your subscription with myEuropcar 5. Our customer service agent dedicated to myEuropcar will contact you to confirm your subscription.

Your myEuropcar car subscription includes a Basic Damage Cover package in the monthly price. This covers theft or accidental collision damage, subject to a Damage Excess. If you'd like to reduce the Damage Excess, you can choose between the Medium or Premium protection packages, which reduce the payable amount in the event of damage.

myEuropcar car subscriptions include 1,200 km per month. If you need more, you can add additional kilometre packages (500 km per package) during the booking process, with the option to add up to 6 extra packages, giving you a total of 3,000 km per month. Unused kilometres cannot be carried over to the following month. Please note, additional kilometre packages can only be added during the booking process.

myEuropcar is a vehicle subscription that offers you the comfort of a personal vehicle without all the disadvantages of owning it. Choose a short minimum duration for more flexibility or a longer minimum duration for more savings. The longer your engagement is, the lesser your monthly payment. You can also choose amongst a large variety of options to tailor your subscription to your needs:

- Our different Damage Cover packages allow you to reduce your deductible in the event of an accident. - Various additional kilometre packages. - An additional driver is always included in your subscription plan. You want to add another driver? You just need to add this person into your booking.

You do not need to know how long you are driving for when you start your myEuropcar subscription. You can easily tailor your subscription to meet your personal needs! For instance, you can choose between a number of different kilometre and Damage Cover packages but also have the added bonus of having an additional driver automatically included as part of your subscription.

The myEuropcar car subscription gives you the benefits of having a car—without the commitment of ownership. Your monthly subscription rate includes:

- Quick availability – get on the road faster

- No starting fee – no hidden setup costs - 24-hour emergency roadside assistance* - Vehicle replacement - Basic protection package – for added peace of mind - 1,200 km per month – included as standard - 1 free additional driver – share the driving at no extra cost

Can I customise my subscription? Yes! When booking your vehicle, you can tailor your subscription with optional extras, including: - Additional kilometre packages - Enhanced protection packages - Extra additional drivers - Delivery and collection services

What other costs are covered? To make your subscription even more convenient, we’ve also included: - Registration & vehicle tax - Maintenance and servicing - Liability insurance & theft protection

^Fuel costs are not included in the subscription. *Roadside assistance covers mechanical faults. Additional fees apply for non-mechanical issues such as lost keys, lockouts, or flat batteries caused by driver error.

No. myEuropcar is exclusively available for private customers. As a business customer we offer long term solutions, made specifically for you, so that you can find the appropriate option for you.