Vehicles available with myEuropcar (FAQ)

Model is guaranteed, subject to variations in vehicle colour, model variant and equipment features.

Yes, once you have selected a specific category of vehicle, you will see in the description whether the myEuropcar Vehicle is manual or an automatic.

You can choose between a number of vehicle categories: compact, intermediate, standard and SUV. While we cannot guarantee you a specific vehicle, we will provide you with a myEuropcar Vehicle from the category you have selected.

You will get a vehicle in the category you have selected. The vehicles displayed are examples of the selected category. If you do not find the category of vehicle of your choice, do not hesitate to check back later. myEuropcar is a new program and the offer is constantly evolving.

We do everything we can so that you can keep your myEuropcar Vehicle during the duration of your contract. However, we might contact you to change your myEuropcar Vehicle for another one of the same category for the remainder of the contract.

No, you cannot change the category of vehicle during your subscription and as such, it is not possible to change over during the duration of the contract. If you need a vehicle of another size, you can terminate your current subscription, taking into account the cancellation period and take out a new one.

It is strictly forbidden to smoke inside our myEuropcar Vehicles. This rule applies to cigarettes, cigars, pipes and electronic cigarettes. Please comply with those rules in order to avoid additional fees when returning the myEuropcar Vehicle.

Yes. Accredited and trained assistance animals may always be carried. Pets and/or animals kept at home can also be transported if they are in appropriate pet crates. Please make sure that it does not cause any damage or leave any dirty mark, in order to avoid additional cleaning fees.

We offer two options for selecting your vehicle: Many of our car subscription offers do not specify a particular vehicle model, but instead offer a selected vehicle group. These offers are clearly marked with "or similar" during the booking process. The displayed vehicle is an example from the group of available models. Car subscriptions marked "Guaranteed Model" in the booking process guarantee a specific model. However, please note that vehicle colour, motorisation (range for electric vehicles), model variant, and equipment features may differ from the image shown.

All our subscription offers include 24/7 emergency assistance. Call us anytime on 1800 625 035. You’ll also find this number displayed inside your myEuropcar vehicle.

Roadside assistance is provided for inherent mechanical faults in the Vehicle but fees and charges apply for all other faults or driver induced errors.

In the event of an accident please contact Roadside Assist on 1800 623 035

In the event a third party is involved you will need to collect as much information as possible, including a police report if they attended the accident

If a myEuropcar Vehicle is not driveable, under the terms and conditions of rental the time period for a changeover is 24 hours as there are a number of factors for us to consider.

No. The myEuropcar Vehicle is covered by Europcar's Damage Cover for accidental Damage, theft and any Third Party Loss and the costs are already included in the monthly price of the subscription.

When you subscribe online to your plan, you can choose between the Damage Cover packages, medium and premium, reducing your Damage Excess.