These Europcar specific terms apply to all rentals that commence in Australia. They contain the Europcar Terms and Conditions for rental of the vehicle (in paragraphs 1 to 14 below) and the Roads and Maritime Services Terms and Conditions which include an obligation to pay Roads and Maritime Services a service fee of $3.30 (incl GST) for each calendar day on which you use an Australian toll road in addition to applicable tolls. The Europcar Terms and Conditions and the Roads and Maritime Services Terms and Conditions apply to all rentals in Australia and may change between online booking and the start of rental. All bookings are also subject to availability on the day of pick up.

1. Your rental contract

1.1   This Contract (Rental Contract) You have entered into with Europcar comprises the rental document for the hire of the Vehicle (Rental Agreement) and these terms and conditions of rental (Terms and Conditions). When We refer to the Rental Contract We mean both the Rental Agreement and the Terms and Conditions.

1.2   The date of the Rental Contract is the date that is shown in the Rental Agreement.

1.3   Please read the Rental Contract carefully. If there is anything that You do not understand please ask at the Rental Station before signing the Rental Contract, as Your signature is Your acknowledgement that You have read and understood the Rental Contract in its entirety and that You are bound by it.

1.4   There are words and phrases used in the Rental Contract that have a particular meaning that You need to be familiar with.

       Accident means an unintended, unforeseen, happening, incident or mishap, which is neither expected nor designed.
Administration Fee means the fee charged by Us for the administrative costs associated with Your rental.

       Authorised Driver means any driver approved and recorded by Us, either on the Rental Agreement or by prior written agreement.

       Commercial Vehicle means a Vehicle that is a van, utility, truck or bus that is constructed and used for the carriage of goods or property or for the transport of more than 12 persons including the driver.

       Cover Products means Super Peace of Mind (SPOM), Super Collision Damage Waiver (SCDW), Peace of Mind (POM), Collision Damage Waiver (CDW), Loss Damage Waiver (LDW) and Windscreen Headlight and Tyre Puncture (WWI).

       Customer Own Insurance means that You have a Corporate Services Agreement with Us under which Your Rental Contract provides no cover for Damage or Third Party Loss arising from the use of the Vehicle. All Damage and Third Party Loss is then Your sole responsibility and must be paid in full by You. Further, You indemnify Us for all Damage or Third Party Loss.

       Damage means any loss or damage to the Vehicle, including that caused by hail, theft of the Vehicle, towing and salvage fees, assessing fees or Loss of Use.

       Damage Liability Fee (DLF) means the amount payable to Us in the event of Damage or Third Party Loss. The maximum amount payable is shown in the Rental Agreement and is subject to GST.

       Debit Card means Debit MasterCard or Visa Debit Card.

       Europcar means CLA Trading Pty Ltd ABN 81 082 220 399 trading as Europcar Australia "the owner" on the Rental Agreement or where applicable an independent Europcar licensee.

       Final Inspection means the inspection carried out after We have taken possession of and fully examined and cleaned the Vehicle at the end of the Rental Period.

       Loss of Use means the fee calculated at the daily rate shown in the Rental Agreement being Our loss because the Vehicle needs repair and We are waiting for the repairs to be completed or it is a write-off or has been stolen and We are waiting for it to be replaced.       

       Off Road means any area that is not a gazetted road nor a sealed road nor an Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.

       Overhead Damage means:

(a)    Damage at or above the level of the top of the front windscreen of the Vehicle;

(b)    Damage to any part of the pantech or box section of a Commercial Vehicle; or

(c)    Third Party Loss,

caused by:

(i)    contact between the part of the Vehicle that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;

(ii)    use of a Commercial Vehicle so that its height exceeds that permitted by law, by-law, regulation or advisory sign in the area of use;

(iii)   objects being placed on the roof of the Vehicle; or

(iv)   You or any person standing or sitting on the roof of the Vehicle.

       Premium Location Surcharge (PLS) means the extra amount payable to Us when a Vehicle is hired from a premium location. The amount is shown in the Rental Agreement, is subject to GST and is adjusted when a DLF and, if applicable, an SVALF are payable.

       Rental Charges means all rental and associated charges plus GST or other taxes and levies required by law and credit card and vehicle registration recovery fees, all shown in the Rental Agreement.

       Rental Station means the branch or rental location from which You hired the Vehicle.

       Rental Period means the period shown in the Rental Agreement or as extended by Us.

       Single Vehicle Accident means an Accident that occurs on an Unsealed Road where Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD have been purchased and the Accident does not involve an impact between the Vehicle and another moving vehicle. It includes but is not limited to:

(a)    impacts with animals, roadside infrastructure, vegetation, rocks and obstacles;

(b)    rollovers; or

(c)    impacts with any stationary object, including other stationary parked vehicles.

       Single Vehicle Accident Liability Fee (SVALF) means the amount payable to Us in the event of Damage or Third Party Loss arising from a Single Vehicle Accident and applies only if You have purchased Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD. The maximum amount payable is shown in the Rental Agreement, is additional to the DLF and is subject to GST.

       Snow Cover means the additional cover that allows the Vehicle to be driven on sealed roads above the Snow Line.

       Snow Line means the gates leading to any of the national parks or snowfields in Australia between 1 June and 31 October, or any area where it is indicated or required that snow chains are to be fitted to the Vehicle.

       Start of Rental means the date and time that the rental commences at the Rental Station shown in the Rental Agreement.

       Third Party Loss means any loss or damage to third party property, including other motor vehicles, and any third party claim for loss of income or consequential loss.

       Underbody Damage means any damage to the underside of the Vehicle and includes but is not limited to all parts of the drive train, chassis, steering, suspension, brakes, exhaust, floor pan and fuel systems.

       Unsealed Road means a road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.

       Unsealed Road Cover - 4WD means the additional cover that allows some classes of Vehicle to be used on an Unsealed Road provided that the road is gaztetted but it never allows the use of the Vehicle Off Road.

       Unsealed Road Cover - ALWD means the additional cover that allows some classes of Vehicle to be used on an Unsealed Road provided that the road is gazetted and graded and maintained by a local, state, territory or government body, authority or council but it never allows the use of the Vehicle Off Road.

       Vehicle means the vehicle described in the Rental Agreement and includes its parts, components, accessories, audio equipment and tools or any vehicle substituted by Us pursuant to the Rental Contract.

       We, Us, Our means Europcar or one of its franchisees or affiliates as shown in the Rental Agreement.

       You, Your means the person, firm, company or organisation renting the Vehicle or any Authorised Driver shown in the Rental Agreement.

       Your Europcar Account means Your credit card, Europcar charge account or Debit Card nominated at the Start of Rental for the debiting of charges under the Rental Contract.

2. Rental period

2.1   Your rental of the Vehicle from Us is for the Rental Period and at the rate shown in the Rental Agreement.

2.2   The Vehicle must be returned to the Rental Station on the date and by the time shown in the Rental Agreement.

2.3   We understand that circumstances change and that You may require the Vehicle for longer than the Rental Period. If so, You must notify Us at least 2 hours prior to the expiration of the Rental Period.

2.4   If We have agreed to an extension of the Rental Period and Your extended Rental Period is longer than 30 days, You must take the Vehicle to Your nearest Europcar rental station on day 29 and every 30 days thereafter to pay Your additional Rental Charges for the extended Rental Period unless You have Our prior written agreement varying these conditions.

2.5   If You fail to notify Us at least 2 hours before the expiration of the Rental Period that You require an extension, We may:

(a)    terminate the Rental Contract; and

(b)    recover the Vehicle by lawful means.

2.6   A ‘No Show' fee may apply if You fail to notify Us of Your intended cancellation prior to the date and time of the commencement of Your reservation.

2.7   We reserve the right to substitute a suitable replacement vehicle at any time.

3. Costs, charges & payment

3.1   At the Start of Rental You must provide Your credit card or Debit Card which We may pre-authorise as security to pay Your Rental Charges. Payment by Debit Card is not acceptable on all Vehicles and You should check with the Rental Station that Your proposed means of payment is acceptable to Us before signing the Rental Contract.

3.2   When collecting the Vehicle the primary cardholder must be present.

3.3   At the end of the Rental Period You must pay Us:

(a)    the Rental Charges;

(b)    all reasonable costs to return the Vehicle to the same condition it was in at the Start of Rental including but not limited to extra cleaning; and

(c)    any amounts payable under clauses 3.8, 3.9, 4.6 and 4.7.

3.4   If there is Damage or Third Party Loss You must pay Us:

(a)    the DLF; and

(b)    the SVALF where Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD have been purchased and a Single Vehicle Accident has occurred,

       unless Your Rental Contract is for Customer Own Insurance in which case You are liable for all Damage or Third Party Loss.

3.5   If the DLF and, where applicable, the SVALF are payable under clause 3.4 but there is no Third Party Loss:

(a) upon return of the Vehicle to the Rental Station We may make an estimate of Damage and charge Your Europcar Account the estimated amount up to but not exceeding the DLF and, where applicable, the SVALF shown in Your Rental Agreement; and

(b) once Damage has been assessed We will:

(i)         debit Your Europcar Account with the difference up to a total amount not exceeding the DLF and SVALF shown in Your Rental Agreement; or

(ii)         credit Your Europcar Account with the difference,

     and forward to You a tax invoice for the assessed amount.

3.6   If You have not paid the DLF and SVALF as required by clauses 3.4 and 3.5 You are in breach of the Rental Contract. You then have no cover and are liable for each of the items and amounts payable under clause 4.7.

3.7   The Vehicle is supplied with a full tank of fuel. If You do not take the "prepaid fuel" option and return the Vehicle without a full tank of fuel a refuelling charge will apply. You must also pay for any fuel used for the delivery and collection service.

3.8   Roads and Maritime Services ABN 76 236 371 088 (RMS) provides an E-toll facility for payment of tolls incurred by You when driving the Vehicle on a toll road and You must pay RMS in connection with Your use of the E-toll facility:

(a)    all tolls incurred in connection with Your use of a toll road;

(b)    a service fee of $3.00 plus GST for each calendar day on which a toll is incurred using Your E-toll facility (of which $1.50 plus GST is remitted to Us by RMS); and

(c)    any other amount that is payable pursuant to the Roads and Maritime Services Terms and Conditions.

3.9   You are liable for and must pay:

       (a) speeding and traffic fines, infringements and penalties arising from the use of
     the Vehicle;

       (b) fines, infringements and penalties arising from parking, clamping, towing, or
     release of the Vehicle from compounds; and

       (c) all court fees or costs arising from sub-clauses (a) or (b),

       whether You were driving the Vehicle or not.

3.10 We may supply Your details to any regulatory authority upon its request and an administrative fee applies if We do. If We have paid any amount for which You are liable pursuant to clauses 3.8 or 3.9 You will also be charged that amount together with an administrative fee.

3.11 All amounts payable under the Rental Contract are subject to subsequent verification and adjustment and details of any adjustments will be provided to You as soon as practicable. If a refund is due to You it will be credited to Your Europcar Account. If any amount is due to Us You authorise Us to charge Your Europcar Account with that amount, including the DLF, the SVALF and any amounts payable under clauses 3.8, 3.9, 4.6 or 4.7. These charges may be made at any time during or after the end of the Rental Period.

3.12 If currency conversion is required for payment of amounts due to Us under the Rental Contract, We will apply the commercial exchange rate valid at the time We credit or debit Your Europcar Account.

3.12 If You fail to pay Us any amount due under the Rental Contract You must also:

(a)    pay Us interest on that overdue amount calculated at the rate of 10% per annum and starting 7 days after the date that overdue amount became payable to Us and ending on the date of payment of all amounts due; and

(b)    pay the reasonable costs and charges We incur in recovering or attempting to recover that overdue amount, including mercantile or debt collection fees, commission and any legal costs.

4. Covers and waivers

4.1   The DLF and, if applicable the SVALF, each shown in the Rental Agreement must be paid if there is Damage or Third Party Loss unless Your Rental Contract is for Customer Own Insurance in which case You are liable for all Damage or Third Party Loss.

4.2   If Cover Products are purchased to reduce Your liability We will provide cover for Damage or Third Party Loss but You must pay the reduced DLF shown in the Rental Agreement.

4.3   The DLF and SVALF shown in the Rental Agreement are payable for each separate event and whether You are at fault or not.

4.4   The Rental Contract provides no cover for personal property owned by You, any unauthorised driver or any passenger even if Cover Products have been purchased.

4.5   If there is Damage or Third Party Loss and You have purchased:

(a)    SPOM, which is Our premium cover, Your DLF liability is reduced to the amount shown in the Rental Agreement, which for some classes of Vehicle may be nil, and it includes WWI;

(b)    SCDW, Your DLF liability is reduced to the amount shown in the Rental Agreement, which for some classes of Vehicle may be nil, but it does not include WWI;

(c)    POM, Your DLF liability is reduced to the amount shown in the Rental Agreement , but never to nil and it includes WWI;

(d)    LDW or CDW, Your DLF liability is reduced to the amount shown in the Rental Agreement but never to nil and it does not include WWI;

(e)    WWI, there is cover for windscreen, headlight, wheel and tyre damage unless caused recklessly or by a deliberate, wilful or criminal act or by driver abuse, but there is no reduction in Your DLF and no cover for damage to side and rear windows,

and each level of cover is subject to You not being in breach of the Rental Contract.

4.6   You must always pay and there is no cover for:

(a)    the DLF if there is Damage or Third Party Loss;

(b)    the SVALF if You have purchased Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD and there is Damage or Third Party Loss caused by a Single Vehicle Accident;

(c)    the cost of rectifying windscreen, headlight, wheel or tyre damage unless You have purchased SPOM, POM or WWI;

(d)    Damage or Third Party Loss that occurs whilst a Commercial Vehicle is being driven in reverse;

(e)    Damage that is caused to a Vehicle with a convertible roof by overfilling the luggage compartment above the recommended level, and then activating the convertible roof mechanism;

(f)     Overhead Damage;

(g)    Damage or Third Party Loss caused deliberately or recklessly by You, any unauthorised driver or any passenger of the Vehicle;

(h)    Underbody Damage and any Damage linked to that Underbody Damage caused by contact between the underside of the Vehicle and any part of the road way or any object or obstruction including but not limited to kerbs, gutters, speed or road humps, barriers or wheel stops;

(i)     Damage caused by total or partial inundation or immersion of the Vehicle in water or exposure of the Vehicle to salt water, including that which occurs whilst the Vehicle is being transported;

(j)     Damage or Third Party Loss caused or contributed to by You or any driver where You or the driver leaves the scene of the Accident prior to the attendance of the police or reporting the Accident to the police;

(k)    the full cost of replacing or repairing any accessories supplied by Us including, but not limited to child restraints and GPS units and lost keys;

(l)     Damage caused by use of the incorrect fuel type;

(m)   Damage or Third Party Loss if the Vehicle is taken into any area prohibited by the Rental Contract;

(n)    property that is stolen from the Vehicle, lost or damaged during the Rental Period or left in the Vehicle after the Vehicle is returned to the Rental Station;

(o)    loss or damage to Your property, the property of a member of Your immediate family or of an entity related to You, that arises from the use of the Vehicle; or

(p)    Damage or Third Party Loss if Your Rental Contract is for Customer Own Insurance.

4.7   If You or any driver whether authorised by Us or not breach the Rental Contract there is no cover and You and any driver are each liable for:

(a)    Damage;

(b)    Third Party Loss;

(c)    storage, repossession and recovery fees;

(d)    roadside assistance; and

(e)    administrative and legal costs of recovery,

       even if Cover Products have been purchased.

5. Customer own insurance

5.1   If You have a Corporate Services Agreement with Us that provides for Customer Own Insurance and if Your Rental Agreement records that Your Rental Contract is for Customer Own Insurance:

(a)      all Damage and Third Party Loss arising from the use of the Vehicle is Your responsibility and must be paid in full by You; and

(b)      You fully indemnify Us for:

(i)    Damage or Third Party Loss; and

(ii)    any demand, claim, including a claim for legal costs, action or proceeding made, commenced or issued by or against You,

that arises from the use of the Vehicle.

6. Your responsibilities

6.1   In this section, We set out the responsibilities You have to Us when You hire one of Our Vehicles. You should be aware that a failure to fulfill any of these responsibilities is a breach of the Rental Contract with the consequences that are set out in clause 4.7.

6.2   The Vehicle must only be driven by You.

6.3   You must:

(a)    be no less than 21 years of age and additional charges will apply for specific vehicles and drivers under the age of 25;

(b)    hold a full, current, unrestricted driving licence for the Rental Period valid for the Vehicle and which is written in English or an international licence translated into English;

(c)    allow Us to inspect Your licence at any time during the Rental Period;

(d)    fully inspect the Vehicle at the Start of Rental to ensure the condition of the Vehicle and any pre-existing damage is accurately noted and shown in the Rental Agreement. If there is any discrepancy You must notify Us prior to leaving the Rental Station; and

(e)    tell Us if You will be using the Vehicle to drive interstate.

6.4   During the Rental Period You must:

(a)   take all reasonable care of the Vehicle:

(i)    to prevent Damage or Third Party Loss;

(ii)    to ensure that the Vehicle is not overloaded by the number of persons or by the weight of goods carried;

(iii)   by using any security device fitted to or supplied with the Vehicle; and

(iv)   by protecting the Vehicle against inclement weather;

(b)    keep the Vehicle locked and the keys under Your personal control at all times and You must be able to produce those keys in the event of a theft of the Vehicle;

(c)   maintain all of the Vehicle's engine and brake oils, engine coolant levels and tyre pressures;

(d)   use the correct fuel type;

(e)   comply with all seat belt laws and fines may be imposed on any driver or passenger who does not have a seat belt properly adjusted and fastened;

(f)    comply with all child restraint laws and ensure that for all children under the age of seven years the restraint has been fitted correctly according to the weight and age of the child and that the restraint is properly adjusted and fastened;

(g)   return the Vehicle and any accessories supplied by Us including, but not limited to, child restraints and GPS units in the same condition as at the Start of Rental;

(h)   adhere to any mileage instructions displayed in the Vehicle or set by the Rental Station; and

(i)    immediately upon request provide Us and any regulatory authority Your full, accurate and up-to-date information relating to the use of the Vehicle during the Rental Period.

6.5   You must never:

(a)   use the Vehicle when it is damaged or unsafe;

(b)   drive the Vehicle whilst under the influence of alcohol or drugs or have a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit in the state or territory where the Vehicle is driven;

(c)   fail or refuse to undergo any breath, blood, oral fluid or urine test or drug impairment assessment in the state or territory in which the Vehicle is driven;

(d)   drive the Vehicle whilst Your driving licence is subject to any restriction or condition;

(e)   commit:

(i)    any wilful, deliberate or criminal act, including an act of driver abuse; or

(ii)    an act of connivance with any person acting for You or on Your behalf, that causes Damage or Third Party Loss;

(f)    drive the Vehicle dangerously or recklessly;

(g)   use a mobile phone or a GPS unit whilst the Vehicle is in motion or stationary but not parked unless the body of the phone or GPS unit is affixed to the Vehicle and the phone or GPS unit is not being held or touched at any time whilst being used;

(h)   leave the keys to the Vehicle in it or with it whilst it is unattended or unoccupied by You or any passenger;

(i)    leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator;

(j)    modify the Vehicle in any way and no roof racks or towbars are permitted unless fitted by Us;

(k)   use the Vehicle for carriage of passengers or property for hire, fare or reward unless the Vehicle is a Commercial Vehicle and You have Our prior written authority;

(l)     use the Vehicle for off-roading, reliability trials, contest, speed testing, driving instruction, to propel or tow another vehicle, in violation of any legislation, order or regulation affecting the use, loading or condition of the Vehicle, or for any illegal purpose;

(m)   use the Vehicle for transporting any animals, unless specifically approved by Us. Additional cleaning charges may apply and will be shown in the Rental Agreement; or

(n)    sell, rent or dispose of the Vehicle.

6.6  You and any passengers must not smoke in the Vehicle. It is an offence in some Australian states to smoke in a vehicle where there are passengers of less than 18 years of age. Additional cleaning charges will apply if there is a breach of this condition.

6.7  Parts of Australia are not suitable for access by rental vehicles. To prevent damage to the Vehicle and for Your own personal safety We strictly enforce conditions that restrict Your use of the Vehicle.

6.8   Unless We have given Our prior written consent, You must never take the Vehicle:

(a)    on any Unsealed Road unless Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD has been purchased; or

(b)    above the Snow Line unless Snow Cover has been purchased.

6.9   You must never take the Vehicle:

(a)    Off Road;

(b)    between mainland Australia and Tasmania in either direction;

(c)    onto any island that is off mainland Australia or Tasmania, with the exception of:

(i)    Kangaroo Island;

(ii)    Stradbroke Island;

(iii)   Magnetic Island;

(iv)   Bribie Island; or

(v)    Phillip Island;

(d)    through any river, stream, creek or tidal crossing;

(e)   through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe;

(f)    on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;

(g)   onto any road where We have notified You that the use of the Vehicle is prohibited;

(h)   in Queensland:

(i)    north of Chillagoe or west of Georgetown;

(ii)    north of Cooktown or Laura;

(iii)   on the Burke Development Road;

(iv)   north of Maggieville;

(v)    on Unsealed Roads north and west of Mt Isa;

(vi)   on the Bloomfield track; or

(vii)  on the Savannah Way;

(i)     on the Tanami Track and the Gunbarrel Highway in Western Australia and the Northern Territory; or

(j)     on the road from Jim Jim Falls to Twin Falls in the Northern Territory,

even if Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD has been purchased.

6.10 There are other prohibited areas where You must never take the Vehicle:

(a)    in Western Australia:

(i)    on the Gibb River Road;

(ii)    on the Cape Leveque Road;

(iii)   on the road to Windjana Gorge;

(iv)   on the Cardabia - Ningaloo Road; or

(v)    on the access road from the Great Northern Highway to the Purnululu National Park, commonly known as the Bungle Bungles;

or

(b)    in the Northern Territory on the Larapinta and Namitjira Drives, commonly known as the Mereenie Loop,

unless the Vehicle is a 4WD and You have purchased Unsealed Road Cover - 4WD and You have hired a second spare wheel from Us.

7. Our responsibilities

7.1   When You make a reservation with Us We will provide a Vehicle that is in good working order for the Rental Period.

7.2   If the Vehicle breaks down during the Rental Period because of Our negligence or wilful default, We will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired, We will use Our best endeavours to provide a replacement Vehicle of an equivalent size and standard to the previous Vehicle for the remainder of the Rental Period.

7.3   If it is not possible to conduct an inspection of the Vehicle with You at the end of the Rental Period, We will use Our best endeavours to confirm the condition of the Vehicle with You within 4 working hours of the Final Inspection.

7.4   We are only responsible for any direct loss that You suffer as a result of Our breach of the Rental Contract. We are not responsible for missed flights, disrupted travel or holiday plans, loss of enjoyment or opportunity, indirect or consequential loss.

8. Breakdown, accident & repair

8.1   Inherent mechanical faults in the Vehicle receive free roadside assistance.

8.2   Fees and charges apply for all other faults or driver induced errors, including but not limited to:

(a)    incorrect refuelling;

(b)    a flat battery;

(c)    lost keys;

(d)    keys locked in the Vehicle; or

(e)    tyre changing other than as a result of a tyre puncture.

8.3   We reserve the right not to replace the Vehicle if it is involved in a major Accident or there has been major Damage or You have breached the Rental Contract.

8.4   If:

(a)    a warning light appears;

(b)    You see or become aware of low engine or brake oils, engine coolant levels or tyre pressures; or

(c)    the Vehicle develops any fault during the Rental Period,

       You must inform Us immediately via the contact details in the Vehicle and in the Rental Agreement and not use the Vehicle unless We have authorised You to do so. If You fail to notify Us and continue to use the Vehicle You will be responsible for any Damage or Third Party Loss.

8.5   You must not let anyone work on the Vehicle or arrange or undertake any repairs to the Vehicle or towing or salvage of it unless We have given You Our prior authority. You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and You will be reimbursed only if these expenses have been authorised by Us. Any entitlement to reimbursement is subject to there being no breach of the Rental Contract.

8.6   You must immediately report any Accident or theft of the Vehicle to Us in writing and complete all documentation that We require and forward any third party correspondence or court documents to Us within 7 days of receipt.

8.7   If You have an Accident in which:

(a)    a person is injured;

(b)    the other party failed to stop or exchange details;

(c)    the Vehicle or any other vehicle is towed; or

(d)    a driver appears to be under the influence of intoxicating  
         liquor or drugs,

a report must also be made to the police immediately.

8.8   If the Vehicle is stolen a report must be made to the police immediately the theft is discovered.

8.9   If You have an Accident You must also:

(a)    make the Vehicle secure;

(b)    get the names and addresses of all persons involved, including witnesses;

(c)    supply Us with any information concerning the driver of the Vehicle and You must allow Us direct access to the driver of the Vehicle and You must fully co-operate in allowing Us to gain such access;

(d)    not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability;

(e)    permit and assist Us to bring, defend, enforce or settle any legal proceedings against a third party, including attending at a lawyer's office and/or court; and

(f)     allow Us to claim in Your name under any applicable substitute vehicle insurance, and do everything that may be required to assist Us in making such a claim.

9. End of rental contract

9.1   At the end of the Rental Period, in addition to Your obligations under clauses 3.3, 3.4 and 3.5, You must return the Vehicle to Us:

(a)    to the Rental Station;

(b)    in the same condition it was in at the Start of Rental; and

(c)    at the date and time set in the Rental Agreement.

9.2   We allow a grace period of 30 minutes for the return of the Vehicle but if it is returned to Us more than 30 minutes after the time set for its return in the Rental Agreement You will be charged one full day's extra rental. Standard daily rates will apply if the Vehicle is returned to Us more than 24 hours after the time set for its return in the Rental Agreement unless the Rental Contract has been extended by Us. You will also be liable for any repossession charges, Damage or Third Party Loss or any costs We incur.

9.3   If You return the Vehicle to a rental station other than that shown in the Rental Agreement, or when the Rental Station is closed, or any place other than a Europcar rental station:

(a)    a one way fee may apply;

(b)    You will be deemed to have returned the Vehicle only after the Final Inspection of it has been conducted by Us; and

(c)    the Rental Charges will continue and You will be responsible for Damage and Third Party Loss until that Final Inspection.

9.4   If a bond has been prepaid to Us it is fully refundable to You provided that at the end of the Rental Period:

(a)    all amounts due to Us under the Rental Contract have been paid;

(b)    the Vehicle has been returned to the Rental Station at the date and time set in the Rental Agreement;

(c)    there is no Damage or Third Party Loss;

(d)    the interior and exterior are clean;

(e)    the Vehicle has a full tank of fuel; and

(f)     the Rental Contract has not been breached.

We reserve the right to retain all or part of a bond if there is a breach of any of these conditions.

9.5   If We terminate the Rental Contract it will not affect Our right to receive any money We are owed under the Rental Contract. We can also claim reasonable costs from You if You do not meet any of the requirements of the Rental Contract.

10. Breach of rental contract

10.1 We may terminate the Rental Contract and take immediate possession of the Vehicle if:  

(a)    You breach the Rental Contract; or

(b)    a reckless breach of road or traffic legislation has taken place.

10.2 If the Rental Contract is terminated by Us You must pay for:

(a)    Damage;

(b)    Third Party Loss;

(c)    storage, repossession and recovery fees;

(d)    roadside assistance;

(e)    administrative and legal costs of recovery; and

(f)     all reasonable costs and charges under the Rental Contract.

10.3 If We have terminated the Rental Contract You give Us permission to access and enter Your premises to repossess the Vehicle without using unreasonable force or causing damage.

11. Applicable law

11.1 You have rights conferred by consumer legislation and neither this clause nor any other provision of the Rental Contract is intended to exclude, restrict or modify any implied terms or rights You may have under the Competition and Consumer Act 2010 or any other Federal, State or Territory legislation in Australia.

11.2 The laws of the State in which the Rental Station is situated and of the Commonwealth of Australia govern the Rental Contract.

12. Dispute resolution

12.1 If You believe there has been an error in Your account or if You have any complaint, Our staff at the Rental Station will help You in every way they can to rectify the error or resolve the complaint. If they are unable to assist You or if Your concerns are not resolved to Your satisfaction You may refer the matter to Our internal dispute resolution (IDR) process.

12.2 Upon receipt of Your referral to IDR Our IDR officer will acknowledge receipt of Your referral and will investigate the matter and try to reach a satisfactory outcome.

12.3 We will advise You of the final outcome of Your IDR referral within 45 days of receipt of that referral and We will use Our best endeavours to do so within 21 days there of.

12.4 Referrals to Our IDR process can be to any of the following :

Post:    Customer Relations Manager,

Europcar Australia,

PO Box 1139, Tullamarine, Vic 3043 Australia

Phone:  1300 72 00 55

Email:   customerrelations@europcar.com.au

Fax:      +61 3 9335 7600

13. Privacy policiy

13.1 We collect and use Your personal information to provide You with the best level of service possible.

13.2 We respect Your privacy so We take all reasonable steps to make sure that Your personal information is accurate and up to date and that it is protected from misuse, unauthorised access or wrongful disclosure.

13.3 Your personal information may be disclosed to related and non-related third parties with whom We have arrangements to protect Your privacy, such as one of Our program partners.

13.4 Your personal information may also be entered into Our centralised database which is managed by Europcar International and may be accessed by personnel, franchisees and licensees within that group, all of which are governed by group rules that protect Your privacy.

13.5 We recommend that You visit Our website www.europcar.com.au where Our privacy policy is comprehensively set out.

14. General

14.1 If You agree to make an optional contribution towards Europcar Greenfleet, We will pay the full amount of Your contribution towards that initiative and its administration.

14.2 If You are the holder of a corporate account with Us or if Your Corporate Services Agreement with Us provides for Customer Own Insurance these Terms and Conditions must be read in conjunction with Your signed Agreement.

14.3 If You are a Privilege Loyalty Program member these Terms and Conditions must be read in conjunction with the Terms and Conditions of that program.
As a Privilege Loyalty Program member at the time of rental of Your Vehicle from Europcar You accept these Europcar Terms and Conditions and the Roads and Maritime Services Terms and Conditions (comprising the RMS E-Toll Facility Terms and Conditions and the RMS Privacy Consent and Agreement) including a binding obligation to pay RMS a service fee of $3.30 (incl GST) for each calendar day on which You use a toll road in addition to the payment to RMS of the applicable tolls.

14.4 In the event of any inconsistencies or ambiguity between the terms of Your corporate account, Your Corporate Services Agreement, Your Customer Own Insurance agreement or Your Privilege Loyalty Program these Terms and Conditions will prevail.

ROADS AND MARITIME SERVICES TERMS AND CONDITIONS

Roads and Maritime Services (ABN 76 236 371 088) (RMS), through Europcar as RMS agent, offers an E-Toll Facility to You on these RMS Terms and Conditions which comprise:

• the RMS E-Toll Facility Terns and Conditions; and
• the RMS Privacy Consent and Agreement

At the time of rental of Your Vehicle from Europcar You accept, and agree to be bound by these RMS Terms and Conditions

- RMS E-Toll Facility Terms and Conditions

1. Your E-Toll Facility

(a) Your E-Toll Facility is provided by RMS to You to enable You to pay Tolls and Fees relating to the E-Toll System in accordance with these RMS Terms and Conditions.

(b) In order to use Your E-Toll Facility, You or Your Authorised Driver must travel in an Electronic Tolling Lane.

(c) You are responsible for the acts and omissions of any Authorised Driver, any other person using the Vehicle or any Authorised Representative using or operating Your E-Toll Facility, including for any Tolls and Fees they incur during the Rental Period.

(d) A Tag may be installed in Your Vehicle as part of the E-Toll Facility. The Tag is the property of RMS. You must not use any other tag in the Vehicle or register for any other electronic or video tolling product in relation to the Vehicle. If You use another tag or electronic or video tolling product, You will still be charged Tolls and Fees by RMS under these RMS Terms and Conditions and You may be charged other amounts by the provider of the other tag or electronic or video tolling product used.

2. Payments, fees and charges in connection with Your E-Toll Facility

(a) You must pay the following amounts to RMS in connection with the use of Your E-Toll Facility:

(i). all Tolls (it is Your responsibility to be aware of all Tolls payable in
connection with the use of a toll road);

(ii). the Service Fee for each calendar day on which the Vehicle incurs a Toll
using Your E-Toll Facility;

(iii). a Processing Fee in the circumstances described in clause 5(b);

(iv). a Dishonour Fee in the circumstances described in clause 3(c); and

(v). any other costs reasonably incurred by RMS in enforcing its rights under
these RMS Terms and Conditions, including any fees or charges imposed by a third party on RMS where You have refused or failed to pay any amount under these RMS Terms and Conditions.

(b) You acknowledge that if You fail to pay any Tolls or Fees as required by these RMS Terms and Conditions, RMS may refer that failure to a Credit Reporting Agency.

3. Payment methods and authority

Payment by Nominated Card

(a) If You are using a Nominated Card to pay for the rental of the Vehicle or have otherwise provided a Nominated Card for the payment of Tolls and Fees, You:

(i). promise to RMS that You are authorised to use the Nominated Card to meet Your payment obligations under these RMS Terms and Conditions; and

(ii). authorise RMS to debit amounts from, or credit funds to, the Nominated
Card for Tolls and Fees and other amounts payable to, or from, RMS under these RMS Terms and Conditions.

(b) RMS will debit Tolls and Fees from the Nominated Card as soon as practicable after the relevant Tolls and Fees are incurred or, where applicable, notified to RMS by a toll road operator.

(c) If:

(i). there are insufficient funds available in the Nominated Card to meet Your
payment obligations under these RMS Terms and Conditions; or

(ii). a transaction on the Nominated Card is declined for any reason, save for:
(A) the negligence of, or wilful misconduct by, RMS or any of its officers, employees or agents; or (B) an RMS systems error,

You will be charged a Dishonour Fee by RMS and You (or, if relevant, the Nominated Card Holder) may be charged fees, charges and interest by Your financial institution or, if relevant, the financial institution of the Nominated Card Holder. 

(d) You must ensure that You immediately provide RMS with details for an alternative Nominated Card, which can be used to meet Your obligations under these RMS Terms and Conditions, and an authority for RMS to debit the alternative Nominated Card, if:

(i). the existing Nominated Card is cancelled, suspended or is otherwise not
useable; or

(ii). the existing Nominated Card Holder cancels Your authorisation to use the
existing Nominated Card.

Payment by Your RMS Charge Account Holder

e) If You are using a Europcar Charge Account to pay for the rental of the Vehicle:

(i). You promise to RMS that You are authorised to incur Tolls and Fees and to
have those Tolls and Fees debited to the RMS Charge Account; and

(ii). RMS will issue Your RMS Charge Account Holder with a monthly invoice
recording all Tolls and Fees incurred or, where applicable, notified to RMS by a toll road operator.

(f) You must immediately provide RMS with updated or alternate payment method details if the RMS Charge Account is cancelled or altered or if You are no longer authorised to incur Tolls and Fees on that RMS Charge Account.

4. Errors in charging Tolls and Fees

(a) If RMS incorrectly credits You with, or pays to You, an amount in connection with Your E-Toll Facility RMS may recover that amount from You provided that RMS has given You 10 days prior written notice of its intention to do so.

(b) RMS will pay, within a reasonable time, any refund due to You in connection with Your E-Toll Facility by such method as RMS may reasonably choose.

5. E-Toll Facility Transaction Summary

(a) You may view a Transaction Summary without charge at any time by logging on
to www.myetoll.com.au/europcar.

(b) If You request that RMS provides a Transaction Summary to You, You will be charged the applicable Processing Fee for the method of delivery elected by You (if that method is stated to be available).

6. Lost, stolen or malfunctioning Tags

(a) You must immediately inform Europcar if either of the following occurs:

(i). the Tag is lost or stolen or You become aware that the Tag malfunctions or
is in any way defective; or

(ii). the Vehicle is lost or stolen.

(b) If You inform Europcar that the Tag is malfunctioning or defective, Your E-Toll Facility will still enable You to use the E-Toll System and to pay Tolls and Fees in accordance with these RMS Terms and Conditions and You will continue to be liable for Tolls and Fees.

(c) If the Tag or the Vehicle is lost or stolen and You have immediately informed Europcar, You will not be liable for Tolls and Fees incurred by that Tag or Vehicle from the time that You have informed Europcar.

7. GST

(a) Unless otherwise indicated, all Tolls and Fees are inclusive of GST.

(b) If GST is stated as not to be inclusive, You are liable for any GST payable.

8. General

(a) New South Wales laws govern these RMS Terms and Conditions.

(b) Unless agreed otherwise, if You, an Authorised Driver or Authorised Representative need to notify RMS of any matters or make a request in relation to Your E-Toll Facility, it must be made in writing by mail, email or facsimile. All notice details are contained on www.myetoll.com.au/europcar or You may call
13 18 65. Notification is effective only upon RMS' receipt of written confirmation.

9. Common Terms

Capitalised terms in these RMS Terms and Conditions have the meaning given to them in the Europcar Rental Contract, unless otherwise defined in these RMS Terms and Conditions.

10. Definitions

In these RMS Terms and Conditions except where the context otherwise requires:

"Authorised Representative" means an individual who is 21 years or older and who is authorised by You to use and access Your E-Toll Facility.

"Credit Reporting Agency" means a corporation that carries on a credit reporting business.

"Dishonour Fee" means a fee of $1.15.

"Electronic Tolling Lane" means a Tolling Lane which is designated as permitting the payment of Tolls by electronic means.

"E-Toll Facility" means the facility described in clause 1(a).

"E-Toll System" means the entire system relating to electronic tolling operated by RMS, any operator of a toll road or any Tag Issuer or Pass Issuer.

"Europcar Charge Account" means the charge account established by Your RMS Charge Account Holder with Europcar.

"Europcar Rental Contract" means the agreement entered into between You and Europcar comprising the Rental Agreement and the Europcar Terms and Conditions of Rental.

"Fees" means each of the fees and costs (and any taxes applicable to them) described in clauses 2(a)(ii) - 2(a)(v) inclusive of these RMS Terms and Conditions.

"GST" has the same meaning as in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

"Nominated Card" means a valid credit card or Debit Card nominated by You as the source of payment for all Tolls and Fees.

"Nominated Card Holder" means a person other than You who holds a Nominated Card.

"Pass Issuer" means a toll road operator that uses the E-Toll System and issues, or an entity that does not operate a toll road but issues, passes or other electronic or video tolling products for the purpose of the E-Toll System.

"Processing Fee" means in relation to a Transaction Summary delivered:

(a) by mail, a fee of $5.00; or

(b) by email, a fee of $2.20.

"RMS Charge Account" means the charge account established by Your RMS Charge Account Holder with RMS.

"RMS Terms and Conditions" means these Roads and Maritime Services Terms and Conditions which comprise the "RMS E-Toll Facility Terms and Conditions" and the "RMS Privacy Consent and Agreement".

"Service Fee" means the fee described as such in the Rental Agreement.

"Tag" means the RMS device installed in the Vehicle to enable the payment of Tolls by electronic means.

"Tag Issuer" means a toll road operator who uses the E-Toll System and issues tags, or an entity that does not operate a toll road but issues tags for the purpose of the E-Toll System.

"Toll" means all toll charges or other fees and charges imposed by the operator of a toll road for, or taxes payable in respect of each Trip taken by the Vehicle during the Rental Period.

"Tolling Lane" means a lane on a toll road at a toll collection point.

"Tolls and Fees" means all Tolls and Fees and any other payments, amounts or charges referred to in these RMS Terms and Conditions.

"Transaction Summary" means a summary of the transactions (including the Tolls and Fees incurred) on Your E-Toll Facility.

"Trip" means the driving of a Vehicle past a toll collection point.

"You" or "Your" refers to the person(s) who have agreed to be bound to these RMS Terms and Conditions and with whom the Rental Contract is made.

"Your RMS Charge Account Holder" means the person which has entered into an agreement with RMS for the payment of the Tolls and Fees during the rental of a Vehicle.

11. Interpretation

(a) Headings are for convenience only and do not affect interpretation. Any use of the singular tincludes the plural and the converse applies. A gender includes all genders.

(b) Any reference to dollars and $ is to Australian currency.

(c) A reference to a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity.

- RMS Privacy Consent and Agreement

RMS is required to comply with Privacy Laws and other road transport, driver licensing and vehicle registration legislation when dealing with any Personal Information, including E-Toll Information.

This RMS Privacy Consent and Agreement contains consents and promises from You in relation to E-Toll Information collected from You and from third parties to enable RMS and others to collect, use and disclose it for Permitted Purposes.  You are not required by law to provide E-Toll Information to RMS, but if You do not, RMS will not be able to provide the E-Toll Facility to You.  Your Personal Information will be held by RMS at Level 3, Octagon Building, 99 Phillip Street Parramatta or at any new or additional address or addresses disclosed in RMS' privacy policy from time to time.

RMS' privacy policy, which explains RMS' privacy practices including how to make
an application to access or correct information about You or a complaint, and RMS' complaints handling processes, is available at: http://rms.nsw.gov.au/gipa/privacy/index.html or (02) 8588 4981.

Consents given by You

1. In exchange for RMS providing the E-Toll Facility, You consent to and authorise: 

(a)   collection of E-Toll Information by any Authorised Information Recipient from any person (including from Europcar and from video and/or camera surveillance of toll roads conducted by RMS or third parties for traffic management or toll violation enforcement purposes);

(b)   use and disclosure of E-Toll Information by and to Authorised Information Recipients for the Permitted Purposes;

(c)   disclosure of E-Toll Information in online accounts accessible to any person with access to Your Agreement Number and surname; and

(d)   disclosure of E-Toll Information to persons outside Australia for the Permitted Purposes on the basis that RMS is not required to ensure that any overseas recipient complies with the Privacy Laws.

Promises made by You

2. You promise that:

(a)  prior to disclosing any information to RMS or Europcar about an Individual, You have obtained their consent to the matters in clause 1; and

(b)  all information You provide to RMS about You or any Individual is or will be accurate, complete and up-to-date, and will not be false or misleading.

Definitions

"Agreement Number" means a unique agreement number provided to You by Europcar or by RMS in connection with the Rental Contract.

"Associated Contractors" means RMS' suppliers, agents, distributors and contractors in relation to any Permitted Purposes.

"Authorised Information Recipient" means RMS, Europcar, Your RMS Charge Account Holder and each Authorised Driver, Authorised Representative and Intended Recipient.

"Clearing House" means any person who operates a clearing house for operators of toll roads, or Tag Issuers or Pass Issuers or any combinations of these.

"E-Toll Information" means any information relating to You or Your E-Toll Facility, Vehicle, the location of a Tag or Vehicle at any time, the direction of travel, or video and/or camera surveillance operated at toll roads. E-Toll Information may include without limitation Personal Information about:

(a) You; or

(b) any Individual,

including a name, address, phone number, email address, drivers licence number, date of birth, Vehicle hire and usage information, billing or financial information, Rental Contract, Nominated Card, Europcar Charge Account, RMS Charge Account and other Personal Information contained in video and/or camera surveillance of toll roads for traffic management or toll violation enforcement purposes conducted by RMS or obtained by RMS from third parties.

"Individual" means any individual, including any Authorised Driver, Authorised Representative, Nominated Card Holder and Your RMS Charge Account Holder.

"Intended Recipients" means the following parties both within and outside NSW: (i) Credit Reporting Agencies; (ii) Associated Contractors; (iii) Tag Issuers; (iv) Pass Issuers; (v) any bank, financial institution or Clearing House; (vi) RMS' professional advisers including legal advisers, accounting advisers and other professional advisers; (vii) driver licensing and vehicle registration agencies, law enforcement agencies, public revenue authorities, road safety authorities and solicitors in relation to motor vehicle accidents; (viii) owners and other operators of toll roads; and (ix) persons providing services to any of the entities set out in (i) to (viii).

"Permitted Purposes" means any one or more of:

(a)        facilitating the use of and carrying out functions and activities relating to: (i) tolls and their enforcement; (ii) the E-Toll System; (iii) any cashback system; (iv) Your E-Toll Facility and Tags; (v) verification of Your Rental Contract (including verifying the details of a Nominated Card Holder or Your RMS Charge Account Holder); (vi) obtaining feedback about the E-Toll System and Your E-Toll Facility; and (vii) analysing information relating to traffic conditions, travel times and road usage and disclosing aggregate information (including to the public);

(b)        auditing of the E-Toll System;

(c)        law enforcement;

(d)        the enforcement of a law imposing pecuniary penalty;

(e)        the protection of the public revenue;

(f)         road safety;

(g)        release of information to solicitors acting as agents for their clients in relation to motor vehicle accidents where RMS is compelled to do so by a court order;

(h)        obtaining advice and professional services on a confidential basis;

(i)         market research and statistical analysis;

(j)         other purposes related or incidental to the purposes listed above; and

(k)        such other purposes as are permitted by Privacy Laws,

in each case both within and outside NSW.

"Personal Information" means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained or is reasonably identifiable from the information or opinion and any other information subject to the Privacy Laws.

"Privacy Laws" means the privacy laws which apply to RMS from time to time, including the Privacy and Personal Information Protection Act 1998 (NSW) for so long as it applies to RMS and any other current or future legislation, mandatory codes and policies relating to the handling of Personal Information which apply to RMS.

Other capitalised terms in this RMS Privacy Consent and Agreement have the meaning given to them in the RMS E-Toll Facility Terms and Conditions or the Europcar Rental Contract (unless otherwise defined in the RMS E-Toll Facility Terms and Conditions).

Clause 11 of the RMS E-Toll Facility Terms and Conditions applies to the interpretation of this RMS Privacy Consent and Agreement.

Download PDF

Click here to download the Terms and Conditions in PDF format.

Effective October 3 2012

 

Tax :

21% From 17.09.11

Airport Surcharge :

Details are available from Europcar Reservation Office.

Age :

25 years (18-21 with young driver and according to the car group).Conditions and possible charge available from Europcar Reservation Office.

When renting a vehicle, a driver qualified as a "young driver" (from 18 to 24 years old) pays a specific charge (€15 + VAT per day - with a maximum of €225 + VAT per rental) (the "Young Driver Surcharge").  

Additional Driver :

With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.

Cash Rental deposit :

Only possible for some categories. Details are available from Reservation Office.

Credit Cards Accepted :

American Express, Diners club,  Japan Credit Bureau, Mastercard, Visa.

Insurances :

Collision Damage Waiver, SCDW, Theft Protection, STHW, PAI, SPAI, PEC, PAEC, SLDW, OTCOV, Driving Guarantee. Charges may vary by car group. Details are available from Europcar Reservation Office.

Delivery / Collection

Available Within & Outside City Limits.

One-Way Rentals :

A) Domestic : Available. Details are available from Europcar Reservation Office.

B) International : Available. Details are available from Europcar Reservation Office.

Other Services :

Child Seat Baby, Child Seat Infant, Ski Rack, Snow Chains, Security Jacket, Navigation system.

Restriction Of Use :

Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.

Chauffeur Driven Service :

Details are available from Europcar Reservation Office.

Financial qualification

The payment of the estimated rental price and possible additional charges resulting from damages or loss of the rented vehicle must be guaranteed upon rental according to the following modalities:

  • - Voucher Full Credit
  • - Credit cards (all circuits)
  • - Visa Electron (only for on line pre-paid rentals and only if issued exclusively by bank circuits - no Postepay)

Payment by means of the following cards will not be accepted in any case:

  • - Pre-paid cards
  • - PayPal
  • - Bancomat
  • - Revolving

Europcar pre-paid vouchers (with specific value or with the indication Gruppo più Giorni) are accepted as means of payment for the rental price, but must be accompanied by a credit card for the amounts that have not been pre-paid (extras, fuel service, sums due in case of damages or theft of the rented vehicle).

Credit cards are accepted within the limits authorized by credit card's companies. Some cards are not accepted in all countries. Please consult the "National Rental Conditions" section.

For the rental of the following categories:

Automatic and special, or for vehicles distinguished by the  acronyms                                  

FDAR, FDMR, FSMR, FWMR, PDAR, PFAR, PWAR,

Europcar requires the possession and the use, as guarantee of the rental, of two credit cards, or, alternatively, of an Amex Gold, Platinum or Centurion (black), or Visa Gold or Platinum, or, finally, of a Mastercard Gold.

For the rental of the following categories:

LFAR, LXAR, XXAR and XTMR

Europcar requires the possession and use, as guarantee of the rental, of two credit cards of which at least one is either an Amex Gold, Platinum, or Centurion (black), or a Visa Gold or Platinum or, finally, a Mastercard Gold.

Lacking even only one of the above mentioned elements required to guarantee the rental, Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for.

Prepaid rates do not comprehend any additional charge which is not expressly considered as included in the Europcar booking confirmation of prepaid rental and do not comprehend any additional service for which the customer might be responsible. At the time of the pick-up of the vehicle, the same valid credit card used in the booking phase and registered in the name of the main driver shall be presented as guarantee for any additional expense anticipated and not covered by the sum deposited as prepaid. The cards accepted in the phase of the pick-up of the vehicle are those belonging to the main networks: DINERS, VISA, MASTERCARD, AMEX. Prepaid, revolving and PayPal cards are not accepted. Visa Electron cards are accepted exclusively if issued by bank networks (no Postepay). Upon pick-up of the vehicle, a bank authorization will be required for blocking the deposit amount. Only after having handed back the vehicle, expenses, if any, will be charged on the credit card.

Effective April 2012

1. YOUR RENTAL CONTRACT

1.1    This Contract (Rental Contract) You have entered into with Europcar consists of the rental document You have signed for the hire of the Vehicle (Rental Agreement) and these terms and conditions of rental (Terms and Conditions). When We refer to the Rental Contract We mean both the Rental Agreement and the Terms and Conditions.

1.2    The date of the Rental Contract is the date that is shown in the Rental Agreement.

1.3    Please read the Rental Contract carefully. If there is anything that You do not understand please ask at the Rental Station before signing the Rental Contract, as Your signature is Your acknowledgement that You have read and understood the Rental Contract in its entirety and that You are bound by it.

1.4    There are words and phrases used in the Rental Contract that have a particular meaning that You need to be familiar with.

Accident means an unintended, unforeseen, happening, incident or mishap, which is neither expected nor designed.

Authorised Driver means any driver approved and recorded by Us, either on the Rental Agreement or by prior written agreement.

Commercial Vehicle means a Vehicle that is a van, utility, truck or bus that is constructed and used for the carriage of goods or property or for the transport of more than 12 persons including the driver.

Cover Products means Super Peace of Mind (SPOM), Super Collision Damage Waiver (SCDW), Peace of Mind (POM), Collision Damage Waiver (CDW), Loss Damage Waiver (LDW) and Windscreen Headlight and Tyre Puncture (WWI).

Customer Own Insurance means that You have a Corporate Services Agreement with Us under which Your Rental Contract provides no cover for Damage or Third Party Loss arising from the use of the Vehicle. All Damage and Third Party Loss is then Your sole responsibility and must be paid in full by You. Further, You indemnify Us for all Damage or Third Party Loss.

Damage means any loss or damage to the Vehicle, including that caused by hail, theft of the Vehicle, towing and salvage fees, assessing fees or Loss of Use.

Damage Liability Fee (DLF) means the amount payable to Us in the event of Damage or Third Party Loss. The maximum amount payable is shown in the Rental Agreement and is subject to GST.

Debit Card means Debit MasterCard or Visa Debit Card.

Europcar means BVJV Limited GST Number 80-610-270 trading as Europcar New Zealand "the owner" on the Rental Agreement or where applicable an independent Europcar licensee.

Final Inspection means the inspection carried out after We have taken possession of, and fully examined and cleaned the Vehicle at the end of the Rental Period.

Loss of Use means the fee calculated at the daily rate shown in the Rental Agreement being Our loss because the Vehicle needs repair and We are waiting for the repairs to be completed or it is a write-off or has been stolen and We are waiting for it to be replaced.

Off Road means any area that is not a legally designated road nor a sealed road nor an Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.

Overhead Damage means:

(a)    Damage at or above the level of the top of the front windscreen of the Vehicle;

(b)    Damage to any part of the pantech or box section of a Commercial Vehicle; or

(c)    Third Party Loss,

caused by:

(i)     contact between the part of the Vehicle that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;

(ii)   use of a Commercial Vehicle so that its height exceeds that permitted by law, by-law, regulation or advisory sign in the area of use;

(iii)  objects being placed on the roof of the Vehicle; or

(iv)  You or any person standing or sitting on the roof of the Vehicle.

Premium Location Surcharge (PLS) means the extra amount payable to Us when a Vehicle is hired from a premium location. The amount is shown in the Rental Agreement, is subject to GST and is adjusted when a DLF and, if applicable, an SVALF are payable.

Rental Charges means all rental and associated charges plus GST or other taxes and levies required by law, and credit card and vehicle registration recovery fees, all shown in the Rental Agreement.

Rental Station means the branch or rental location from which You hired the Vehicle.

Rental Period means the period shown in the Rental Agreement or as extended by Us.

Single Vehicle Accident means an Accident that occurs on an Unsealed Road where Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD have been purchased and the Accident does not involve an impact between the Vehicle and another moving vehicle. It includes but is not limited to:

(a)    impacts with animals, roadside infrastructure, vegetation, rocks and obstacles;

(b)    rollovers; or

(c)    impacts with any stationary object, including other stationary parked vehicles.

Single Vehicle Accident Liability Fee (SVALF) means the amount payable to Us in the event of Damage or Third Party Loss arising from a Single Vehicle Accident and applies only if You have purchased Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD. The maximum amount payable is shown in the Rental Agreement, is additional to the DLF and is subject to GST.

Snow Cover means the additional cover that allows the Vehicle to be driven within a Snow Area.

Snow Area means any area where snow or ice has formed on the ground or any area where it is indicated, recommended or required that snow chains are to be fitted to the Vehicle.

Start of Rental means the date and time that the rental commences at the Rental Station shown in the Rental Agreement.

Third Party Loss means any loss or damage to third party property, including other motor vehicles, and any third party claim for loss of income or consequential loss.

Underbody Damage means any damage to the underside of the Vehicle and includes but is not limited to all parts of the drive train, chassis, steering, suspension, brakes, exhaust, floor pan and fuel systems.

Unsealed Road means a legally designated public road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.

Unsealed Road Cover - 4WD means the additional cover that allows some classes of Vehicle to be used on an Unsealed Road but it never allows the use of the Vehicle Off Road.

Unsealed Road Cover - ALWD means the additional cover that allows some classes of Vehicle to be used on an Unsealed Road that is graded and maintained by a local or government body, authority or council but it never allows the use of the Vehicle Off Road.

Vehicle means the vehicle described in the Rental Agreement and includes its parts, components, accessories, audio equipment and tools or any vehicle substituted by Us pursuant to the Rental Contract.

We, Us, Our means Europcar or one of its franchisees or affiliates as shown in the Rental Agreement.

You, Your means the person, firm, company or organisation renting the Vehicle or any Authorised Driver shown in the Rental Agreement.

Your Europcar Account means Your credit card, Europcar charge account or Debit Card nominated at the Start of Rental for the debiting of charges under the Rental Contract.

2. RENTAL PERIOD

2.1    Your rental of the Vehicle from Us is for the Rental Period and at the rate shown in the Rental Agreement.

2.2    The Vehicle must be returned to the Rental Station, on the date and by the time shown in the Rental Agreement.

2.3    We understand that circumstances change and that You may require the Vehicle for longer than the Rental Period. If so, You must notify Us at least 2 hours prior to the expiration of the Rental Period.

2.4    If We have agreed to an extension of the Rental Period and Your extended Rental Period is longer than 30 days, You must take the Vehicle to Your nearest Europcar rental station on day 29 and every 30 days thereafter to pay Your additional Rental Charges for the extended Rental Period unless You have Our prior written agreement varying these conditions.

2.5    If You fail to notify Us at least 2 hours before the expiration of the Rental Period that You require an extension We may:

(a) terminate the Rental Contract; and

(b) recover the Vehicle by lawful means.

2.6    A ‘No Show' fee may apply if You fail to notify Us of Your intended cancellation prior to the date and time of the commencement of Your reservation.

2.7    We reserve the right to substitute a suitable replacement vehicle at any time.

3. COSTS, CHARGES AND PAYMENTS

3.1    At the Start of Rental You must pay Us the Rental Charges shown in the Rental Agreement unless You have Our prior written agreement that payment is to be billed to a corporate account or by fully paid voucher. Payment by Debit Card is not acceptable on all Vehicles.

3.2    When collecting and returning the Vehicle the primary cardholder must be present.

3.3    At the end of the Rental Period You must pay Us:

(a)    the Rental Charges;

(b)    all reasonable costs to return the Vehicle to the same condition it was in at the Start of Rental including but not limited to extra cleaning; and

(c)    any amounts payable under clauses 3.8, 4.6 and 4.7.

3.4    If there is Damage or Third Party Loss You must pay Us:

(a)    the DLF; and

(b)    the SVALF where Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD have been purchased and a Single Vehicle Accident has occurred,

unless Your Rental Contract is for Customer Own Insurance in which case You are liable for all Damage or Third Party Loss.

3.5    If the DLF and SVALF are payable under clause 3.4 and there is no Third Party Loss:

(a)    upon return of the Vehicle to the Rental Station We may make an estimate of Damage and charge Your Europcar Account the estimated amount up to but not exceeding the DLF and SVALF shown in Your Rental Agreement; and

(b)    once Damage has been assessed We will;

(i)        debit Your Europcar Account with the difference up to a total amount not exceeding the DLF and SVALF shown in Your Rental Agreement; or

(ii)       credit Your Europcar Account with the difference;

and forward to You a tax invoice for the assessed amount.

3.6    If You have not paid the DLF and SVALF as required by clauses 3.4 and 3.5 You are in breach of the Rental Contract. You then have no cover and are liable for each of the items and amounts payable under clause 4.7.

3.7    The Vehicle is supplied with a full tank of fuel. If You do not take the "prepaid fuel" option and return the Vehicle without a full tank of fuel a refuelling charge will apply. You must also pay for any fuel used for the delivery and collection service.

3.8    You are liable for and must pay all infringement fees and any court fees or costs imposed for an infringement offence:

(a)    where approved vehicle surveillance equipment has detected:

(i) a speeding offence;

(ii) an offence in respect of a failure to comply with the directions given by a traffic signal; or

(iii) a toll offence;

(b)    arising from parking the Vehicle on any portion of a road in breach of any bylaw of a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004,

whether You were driving the Vehicle or not.

3.9    If We receive an infringement notice for an infringement offence from an enforcement or regulatory authority We will send You a copy of that notice or of any reminder notice as soon as practicable. You have the right to:

(a)    challenge, complain about, query or object to the alleged offence to the issuing enforcement authority; and

(b)    seek a Court hearing within 56 days from the date of the issue of the infringement notice or 28 days from the issue of the reminder notice.

3.10 If We receive a reminder notice for an infringement offence We may debit Your Europcar Account for the amount of the infringement fee and We may charge an administration fee if We do.

3.11 We may also supply Your details to any regulatory or enforcement authority upon its request and an administration fee applies if We do or if We have notified You of the receipt of an infringement notice from any such authority. If We have paid any amount for which You are liable under clause 3.8 You will also be charged that amount together with an administration fee.

3.12 All amounts payable under the Rental Contract are subject to subsequent verification and adjustment and details of any adjustments will be provided to You as soon as practicable.  If a refund is due to You it will be credited to Your Europcar Account.  If any amount is due to Us You authorise Us to charge Your Europcar Account with that amount, including the DLF, the SVALF and any amounts payable under clauses 3.8, 4.6 or 4.7. These charges may be made at any time during or after the end of the Rental Period.

3.13 If You hired the Vehicle from a premium location a PLS will apply.

3.14 If currency conversion is required for payment of amounts due to Us under the Rental Contract, We will apply the commercial exchange rate valid at the time We credit or debit Your Europcar Account.

3.15 If You fail to pay Us any amount due under the Rental Contract You must also:

(a)    pay Us interest on that overdue amount calculated at the rate of 10% per annum and starting 7 days after the date that overdue amount became payable to Us and ending on the date of payment of all amounts due;

(b)    pay the reasonable costs and charges We incur in recovering or attempting to recover that overdue amount, including mercantile or debt collection fees, commission and any legal costs.

4. COVERS AND WAIVERS

4.1    The DLF and, if applicable the SVALF, each shown in the Rental Agreement must be paid if there is Damage or Third Party Loss unless Your Rental Contract is for Customer Own Insurance in which case You are liable for all Damage or Third Party Loss.

4.2    If Cover Products are purchased to reduce Your liability We will provide cover for Damage or Third Party Loss but You must pay the reduced DLF shown in the Rental Agreement.

4.3    The DLF and SVALF shown in the Rental Agreement are payable for each separate event and whether You are at fault or not.

4.4    The Rental Contract provides no cover for personal property owned by You, any unauthorised driver or any passenger even if Cover Products have been purchased.

4.5    If there is Damage or Third Party Loss and You have purchased:

(a)    SPOM, which is Our premium cover, Your DLF liability is reduced to the amount shown in the Rental Agreement, which for some classes of Vehicle may be nil, and it includes WWI;

(b)    SCDW, Your DLF liability is reduced to the amount shown in the Rental Agreement, which for some classes of Vehicle may be nil, but it does not include WWI;

(c)    POM, Your DLF liability is reduced to the amount shown in the Rental Agreement, but never to nil and it includes WWI;

(d)    LDW or CDW, Your DLF liability is reduced to the amount shown in the Rental Agreement but never to nil and it does not include WWI;

(e)    WWI, there is cover for windscreen, headlight, wheel and tyre damage unless caused recklessly or by a deliberate, wilful or criminal act or by driver abuse, but there is no reduction in Your DLF and no cover for damage to side and rear windows

and each level of cover is subject to You not being in breach of the Rental Contract.

4.6    You must always pay and there is no cover for:

(a)    the DLF if there is Damage or Third Party Loss;

(b)    the SVALF if You have purchased Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD and there is Damage or Third Party Loss caused by a Single Vehicle Accident;

(c)    the cost of rectifying windscreen, headlight, wheel or tyre, damage unless You have purchased SPOM, POM or WWI;

(d)    Damage or Third Party Loss that occurs whilst a Commercial Vehicle is being driven in reverse;

(e)    Damage that is caused to a Vehicle with a convertible roof by overfilling the luggage compartment above the recommended level, and then activating the convertible roof mechanism;

(f)     Overhead Damage;

(g)    Damage or Third Party Loss caused deliberately or recklessly by You, any unauthorised driver or any passenger of the Vehicle;

(h)    Underbody Damage and any Damage linked to that Underbody Damage caused by contact between the underside of the Vehicle and any part of the road way or any object or obstruction including but not limited to kerbs, gutters, speed or road humps, barriers or wheel stops;

(i)     Damage caused by total or partial inundation or immersion of the Vehicle in water or exposure of the Vehicle to salt water, including that which occurs whilst the Vehicle is being transported;

(j)     Damage or Third Party Loss caused or contributed to by You or any driver where You or the driver leaves the scene of the Accident prior to the attendance of the police or reporting the Accident to the police;

(k)    the full cost of replacing or repairing any accessories supplied by Us including, but not limited to child restraints and GPS units and lost keys;

(l)     Damage caused by use of the incorrect fuel type;

(m)   Damage or Third Party Loss if the Vehicle is taken into any area prohibited by the Rental Contract;

(n)    property that is stolen from the Vehicle, lost or damaged during the Rental Period or left in the Vehicle after the Vehicle is returned to the Rental Station;

(o)    loss or damage to Your property, the property of a member of Your immediate family or of an entity related to You, that arises from the use of the Vehicle; or

(p)    Damage or Third Party Loss if Your Rental Contract is for Customer Own Insurance.

4.7    If You or any driver whether authorised by Us or not breach the Rental Contract there is no cover and You and any driver are each liable for:

(a)    Damage;

(b)    Third Party Loss;

(c)    storage, repossession and recovery fees;

(d)    roadside assistance; and

(e)    administrative and legal costs of recovery,

even if Cover Products have been purchased.

5. CUSTOMER OWN INSURANCE

5.1    If You have a Corporate Services Agreement with Us that provides for Customer Own Insurance and if Your Rental Agreement records that Your Rental Contract is for Customer Own Insurance:

(a)    all Damage and Third Party Loss arising from the use of the Vehicle is Your responsibility and must be paid in full by You; and

(b)    You fully indemnify Us for:

(i)        Damage or Third Party Loss; and

(ii)       any demand, claim, including a claim for legal costs, action or proceeding made, commenced or issued by or against You,

that arises from the use of the Vehicle.

6. YOUR RESPONSIBILITIES

6.1    In this section, We set out the responsibilities You have to Us when You hire one of Our vehicles. You should be aware that a failure to fulfill any of these responsibilities is a breach of the Rental Contract with the consequences that are set out in clause 4.7.

6.2    The Vehicle must only be driven by You.

6.3    You must:

(a)    be no less than 21 years of age and additional charges will apply for specific vehicles and drivers under the age of 25;

(b)    hold a full, current, unrestricted driving licence for the Rental Period valid and appropriate for the Vehicle and which is written in English or an international licence translated into English;

(c)    allow Us to inspect Your licence at any time during the Rental Period; and

(d)    fully inspect the Vehicle at the Start of Rental to ensure the condition of the Vehicle and any pre-existing damage is accurately noted and shown in the Rental Agreement. If there is any discrepancy, You must notify Us prior to leaving the Rental Station;

6.4    During the Rental Period You must:

(a)    take all reasonable care of the Vehicle:

(i)        to prevent Damage;

(ii)       to ensure that the Vehicle is not overloaded by the number of persons or by the weight of goods carried;

(iii)     by using any security device fitted to or supplied with the Vehicle; and

(iv)      by protecting the Vehicle against inclement weather;

(b)    keep the Vehicle locked and the keys under Your personal control at all times. You must be able to produce those keys in the event of a theft of the Vehicle;

(c)    maintain all of the Vehicle's engine and brake oils, engine coolant levels and tyre pressures;

(d)    use the correct fuel type;

(e)    comply with all seat belt laws and fines may be imposed on any driver or passenger who does not have a seat belt properly adjusted and fastened;

(f)     comply with all child restraint laws and ensure that the restraint has been fitted correctly according to the age of the child and that the restraint is properly adjusted and fastened;

(g)    return the Vehicle and any accessories supplied by Us including, but not limited to, child restraints and GPS units in the same condition as at the Start of Rental;

(h)    adhere to any mileage instructions displayed in the Vehicle or set by the Rental Station; and

(i)     immediately upon request provide Us and any regulatory or enforcement authority Your full, accurate and up-to-date information relating to the use of the Vehicle during the Rental Period;

(j)     ensure that a copy of the Rental Contract is kept in the Vehicle throughout the Rental Period; and

(k)    produce a copy of the Rental Contract without delay for inspection on demand by an enforcement officer.

6.5    You must never:

  • (a) use the Vehicle when it is damaged or unsafe;
  • (b) drive or operate the Vehicle:

(i)     whilst under the influence of alcohol or drugs or both to such an extent that You are           incapable of having proper control of the Vehicle; or

(ii)   whilst You have a blood alcohol content or level of drugs present in Your blood that           exceeds the limit permitted by law.

(c)    allow the Vehicle to be driven or operated in circumstances that constitute an offence against sections 56, 57, 57A or 58 of the Land Transport Act 1998;

(d)    fail or refuse to undergo any breath or blood test or drug impairment assessment;

(e)    drive the Vehicle whilst Your driving licence is subject to any restriction or condition;

(f)     commit:

  • (i) any willful, deliberate or criminal act, including an act of driver abuse;
  • (ii) an act of connivance with any person acting for You or on Your behalf, that causes Damage;

(g)    drive the Vehicle dangerously or recklessly;

(h)    use a mobile phone or a GPS unit whilst the Vehicle is in motion or stationary but not parked unless the body of the phone or GPS unit is affixed to the Vehicle and the phone or GPS unit is not being held or touched at any time whilst being used;

(i)     leave the keys to the Vehicle in it or with it whilst it is unattended or unoccupied by You or any passenger;

(j)     leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator;

(k)    modify the Vehicle in any way and no roof racks or towbars are permitted unless fitted by Us;

(l)     use or allow the Vehicle to be used for the transport of passengers for hire, fare or reward unless You have Our prior written authority for use of the Vehicle in a passenger service licensed under Part 4A of the Land Transport Act 1998;

(m)   use the Vehicle for off-roading, reliability trials, a race, rally or contest, speed testing, driving instruction, to propel or tow another vehicle, in violation of any legislation, order or regulation affecting the use, loading or condition of the Vehicle, or for any illegal purpose;

(n)    use the Vehicle for transporting any animals, unless specifically approved by Us. Additional cleaning charges may apply and will be shown in the Rental Agreement;

(o)    use the Vehicle to carry dangerous goods as defined by the Land Transport Rule: Dangerous Goods 2005

(p)    sell, rent, sublet, dispose of, or hire the Vehicle to any other person.

(q)    allow the Vehicle to be operated outside Your authority or by any person who is not an Authorised Driver;

(r)     operate the Vehicle or allow it to be operated in breach of the Land Transport Act 1998, the Transport Act 1962, Land Transport (Road User) Rule 2004, or any other Act, regulations, rules, or bylaws relating to road traffic; or

(s)    operate the Vehicle or allow it to be operated for the transport of more than the number of passengers or more than the gross vehicle mass specified in the certificate of loading for the Vehicle;

6.6    You and any passengers must not smoke in the Vehicle. Additional cleaning charges will apply if there is a breach of this condition.

6.7    Parts of New Zealand are not suitable for access by rental vehicles. To prevent damage to the Vehicle and for Your own personal safety We strictly enforce conditions that restrict Your use of the Vehicle.

6.8    Unless We have given Our prior written consent, You must never take the Vehicle:

(a)    on any Unsealed Road unless Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD has been purchased;

(b)    within a Snow Area unless Snow Cover has been purchased.

6.9    Even if Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD has been purchased You must never take the Vehicle:

(a)    Off Road;

(b)    between the North and South Islands in either direction or onto any island that is off mainland New Zealand;

(c)    through any river, stream, creek or tidal crossing;

(d)    through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe;

(e)    on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;

(f)     onto any road where We have notified You that the use of the Vehicle is prohibited;

(g)    on the following roads:

(i)     Ball Hutt (Mt Cook);

(ii)   Skippers (Queenstown); or

(iii)  90 Mile Beach (Northland);

(h)    on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen road (all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito; or

(i)     on the following highways on the South Island between the hours of 2200 and 0600 (local time) from 1 April until 31 October:

(i)     State Highways 6 and 8 between Twizel and Queenstown;

(ii) the Milford Road between Te Anau and Milford Sound;

(iii) State Highway 6 between Franz Joseph and Wanaka; or

(iv) Arthur's Pass.

7. OUR RESPONSIBILITIES

7.1    When You make a reservation with Us We will provide a Vehicle that is reasonably fit for the purpose for which You have hired the Vehicle and is in good working order.

7.2    If the Vehicle breaks down during the Rental Period because of Our negligence or wilful default We recover and repair the Vehicle will as soon as possible. If the Vehicle cannot be repaired, We will use Our best endeavours to provide a replacement Vehicle of an equivalent size and standard to the previous Vehicle for the remainder of the Rental Period.

7.3    If it is not possible to conduct an inspection of the Vehicle with You at the end of the Rental Period We will use Our best endeavours to confirm the condition of the Vehicle with You within 4 working hours of the Final Inspection.

7.4    We are only responsible for any direct loss that You suffer as a result of Our breach of the Rental Contract. We are not responsible for missed flights, disrupted travel or holiday plans, loss of enjoyment or opportunity, indirect or consequential loss.

8. BREAKDOWN, ACCIDENT & REPAIR

8.1    Inherent mechanical faults in the Vehicle receive free roadside assistance.

8.2    Fees and charges apply for all other faults or driver induced errors, including but not limited to:       

(a)    incorrect refuelling;

(b)    a flat battery;

(c)    lost keys;

(d)    keys locked in the Vehicle;

(e)    tyre changing other than as a result of a tyre puncture; or

(f)     racks and chains broken by incorrect fitting to the Vehicle by You

8.3    We reserve the right not to replace the Vehicle if it is involved in a major Accident or there has been major Damage or You have breached the Rental Contract.

8.4    If:

(a)    a warning light appears; or

(b)    You see or become aware of low engine or brake oils, engine coolant levels or tyre pressures; or

(c)    the Vehicle develops any fault during the Rental Period,

You must inform Us immediately via the contact details in the Vehicle and in the Rental Agreement and not use the Vehicle unless We have authorised You to do so. If You fail to notify Us and continue to use the Vehicle You will be responsible for any Damage.

8.5    You must not let anyone work on the Vehicle or arrange or undertake any repairs to the Vehicle or towing or salvage of it unless We have given You Our prior authority. You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and You will be reimbursed only if these expenses have been authorised by Us. Any entitlement to reimbursement is subject to there being no breach of the Rental Contract.

8.6    You must immediately report any Accident or theft of the Vehicle to Us in writing and complete all documentation that We require and forward any third party correspondence or court documents to Us within 7 days of receipt.

8.7    If You have an Accident in which:

(a)    a person is injured;

(b)    the other party failed to stop or exchange details;

(c)    the Vehicle or any other vehicle is towed; or

(d)    a driver appears to be under the influence of intoxicating liquor or drugs;

a report must also be made to the police immediately.

8.8    If the Vehicle is stolen a report must be made to the police immediately the theft is discovered.

8.9    If You have an Accident You must also:

(a)    make the Vehicle secure;

(b)    get the names and addresses of all persons involved, including witnesses;

(c)    supply Us with any information concerning the driver of the Vehicle and You must allow Us direct access to the driver of the Vehicle and You must fully co-operate in allowing Us to gain such access;

(d)    not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability;

(e)    permit and assist Us to bring, defend, enforce or settle any legal proceedings against a third party, including attending at a lawyer's office and/or court; and

(f)     allow Us to claim in Your name under any applicable substitute vehicle insurance, and do everything that maybe required to assist Us in making such a claim.

9. END OF RENTAL CONTRACT

9.1    At the end of the Rental Period, in addition to Your obligations under clauses 3.3, 3.4 and 3.5, You must return the Vehicle to Us:

(a) to the Rental Station;

(b) in the same condition it was in at the Start of Rental; and

(c) at the date and time set in the Rental Agreement.

9.2    We allow a grace period of 30 minutes for the return of the Vehicle but if it is returned to Us more than 30 minutes after the time set for its return in the Rental Agreement You will be charged one full day's extra rental. Standard daily rates will apply if the Vehicle is returned to Us more than 24 hours after the time set for its return in the Rental Agreement unless the Rental Contract has been extended by Us. You will also be liable for any repossession charges, Damage or any costs We incur.

9.3    If You return the Vehicle to a rental station other than that shown in the Rental Agreement, or when the Rental Station is closed, or any place other than a Europcar rental station:

(a) a one way fee may apply;

(b) You will be deemed to have returned the Vehicle only after the Final Inspection of it has been conducted by Us; and

(c) the Rental Charges will continue and You will be responsible for Damage and Third Party Loss until that Final Inspection.

9.4    If a bond that has been prepaid to Us It is fully refundable to You provided that at the end of the Rental Period:

(a)    all amounts due to Us under the Rental Contract have been paid;

(b)    the Vehicle has been returned to the Rental Station at the date and time set in the Rental Agreement;

(c)    there is no Damage or Third Party Loss;

(d)    the interior and exterior are clean;

(e)    the Vehicle has a full tank of fuel; and

(f)     the Rental Contract has not been breached.

We reserve the right to retain all or part of a bond if there is a breach of any of these conditions.

9.5    If We terminate the Rental Contract it will not affect Our right to receive any money We are owed under the Rental Contract. We can also claim reasonable costs from You if You do not meet any of the requirements of the Rental Contract.

10. BREACH OF RENTAL CONTRACT

10.1 We may terminate the Rental Contract and take immediate possession of the Vehicle if:

(a) You breach the Rental Contract; or

(b) a reckless breach of road or traffic legislation has taken place.

10.2 If the Rental Contract is terminated by Us You must pay for:

(a)    Damage;

(b)    storage, repossession and recovery fees;

(c)    roadside assistance;

(d)    administrative and legal costs of recovery; and

(e)    all reasonable costs and charges under the Rental Contract.

10.3 If We have terminated the Rental Contract You give Us permission to access and enter Your premises to repossess the Vehicle without using unreasonable force or causing damage.

11 APPLICABLE LAW

11.1 The laws of New Zealand govern the Rental Contract.

11.2 The Insurance Law Reform Act 1977 applies to the Rental Contract which means that any exclusion clause in these Terms and Conditions will not apply if You prove on the balance of probabilities that Damage was not caused or contributed by the matters referred to in that clause.

12. DISPUTE RESOLUTION

12.1 If You believe there has been an error in Your account or if You have any complaint, Our staff at the Rental Station will help You in every way they can to rectify the error or resolve the complaint. If they are unable to assist You or if Your concerns are not resolved to Your satisfaction You may refer the matter to Our internal dispute resolution (IDR) process.

12.2 Upon receipt of Your referral to IDR Our IDR officer will acknowledge receipt of Your referral and will investigate the matter and try to reach a satisfactory outcome.

12.3 We will advise You of the final outcome of Your IDR referral within 45 days of receipt of that referral and We will use Our best endeavours to do so within 21 days thereof.

12.4 Referrals to Our IDR process can be to any of the following:

Post:       Customer Relations Manager,

Europcar New Zealand,

PO Box 1139, Tullamarine, Vic 3043 Australia

Phone:    0800 866 327

Email:    AUNZcustomerrelations@europcar.com

Fax:         +61 3 9335 7600

13. PRIVACY POLICY

13.1 We collect and use Your personal information to provide You with the best level of service possible.

13.2 We respect Your privacy so We take all reasonable steps to make sure that Your personal information is accurate and up to date and that it is protected from misuse, unauthorised access or wrongful disclosure.

13.3 Your personal information may be disclosed to related and non-related third parties with whom We have arrangements to protect Your privacy, such as one of Our program partners.

13.4 Your personal information may also be entered into Our centralised database which is managed by Europcar International and may be accessed by personnel, franchisees and licensees within that group, all of which are governed by group rules that protect Your privacy.

13.5 We recommend that You visit Our website www.europcar.co.nz where Our privacy policy is comprehensively set out.

14. GENERAL

14.1 If You are the holder of a corporate account with Us or if Your Corporate Services Agreement with Us provides for Customer Own Insurance, these Terms and Conditions must be read in conjunction with Your signed Agreement.

14.2 If You are a Privilege Loyalty Program member these Terms and Conditions must be read in conjunction with the General Terms and Conditions of that program.

14.3 In the event of any inconsistencies or ambiguity between the terms of Your corporate account, Your Corporate Services Agreement, Your Customer Own Insurance agreement or Your Privilege Loyalty Program, these Terms and Conditions will prevail.


Click here to download and print the Terms and Conditions in PDF format.

Effective April 2012

 

Age:

Minimum age: 21 years. Young Drivers Surcharge may apply where the driver is aged between 21-25 years old. Minimum age for Prestige vehicles is 25 or 30 dependent on the vehicle.

Driving licence :

A full and valid driving licence must have been held for a minimum of 12 months. The new style UK driving licence must be accompanied by its counterpart. The paper counterpart is never acceptable on its own, both parts need to be presented at the rental station when collecting the car or van as stated in Europcar standard terms and conditions.

Additional Driver :

With the prior consent of Europcar, the car or van may be driven by other persons. All drivers must meet the standard Europcar Qualifications, shown above. An additional driver(s) charge may be levied.

Tax :

All prices include VAT unless otherwise stated.

Standard Deposits :

All rentals are subject to a standard £250 deposit at the time of rental in addition to the appropriate rental charges. These funds will be Authorised* only on all payment types except switch & solo where the card will be charged and refunded after the rental period. Cheques will be cashed.

*Authorised means that the amount is 'marked' against the card but not actually charged to it. The Authorisation therefore reduces the cardholder's available credit as against their approved limit. The amount does not appear on the customer's monthly statement.

Payment Methods :

Credit & Debit Cards Accepted:

American Express, Diners Club, Eurocard, MasterCard, Visa, Visa Debit, Solo, and Maestro (issued in UK).

On 28 day rentals, the deposit and first 28 day charge is Authorised* at check out. At the end of 28 days, a charge is made for those days and a further Authorisation taken for the next period (upto a maximum of 28 days)

In all other cases payment will be charged to the payment card along with the deposit at the end of Rental.

Cash / Cheques Payments:

Are only possible for certain vehicle categories at certain locations. 

Refunds :

Cash and cheque deposits will be refunded depending on the condition of the car or van when you return it to us. Cash deposits will be refunded immediately if there are sufficient funds on site. If not a cheque will be sent to the renter at the address shown on the rental agreement. A cheque refund of the deposit, if appropriate, will be sent by Europcar within 10 working days by second class mail to the address shown on the rental agreement.

Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account.

Insurance and Waivers :

Collision Damage Waiver

Is it included in the rental rate? Yes

What is it? Reduces the renter's liability from the total cost of the damage (up to the value of the vehicle and including off the road and recovery costs) to the excess amount.

What are the benefits? Can drive with peace of mind that you will not need to pay for the full cost of the vehicle in the event of damage

Are there any exclusions? Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence

Theft Waiver

Is it included in the rental rate? Yes

What is it? Reduces the renter's liability from the total cost of the theft, attempted theft or damage as a result of theft or attempted theft (up to the value of the vehicle and including off the road and recovery costs) to the excess amount.

What are the benefits? Can drive with peace of mind that you will not need to pay for the full cost of the vehicle in the event of theft or attempted theft

Are there any exclusions? Not covered if all locks and security devices are not deployed when vehicle is unattended or if the renter is unable to return the key or damage caused by driver/ renter negligence

Risk Reduction Cover Plus &/or Peace of Mind Cover Plus

Is it included in the rental rate? No

What is it? Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter's excess to zero. Includes one free additional driver and half price Sat Nav hire.

What are the benefits? Can save up to £800 in the event of damage or theft and can share the driving on long journeys and enjoy Sat Nav Hire at half price.

Are there any exclusions? Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence

Value Cover

Is it included in the rental rate? No

What is it? Can be purchased as top up to the cover already provided by Collision Damage Waiver ad Theft Waiver. Reduces the renter's liability for the cost of damage to the windscreens, tyres and other glass down to zero. Is not required if Risk Reduction/Peace of Mind Cover or Risk Reduction Plus / Peace of Mind Plus  has already been purchased

What are the benefits? Can drive with the reassurance that you will not need to pay for the cost of any damage to the windscreens, tyres and other glass.

Are there any exclusions? Damage caused to any part of the vehicle other than the windscreen, tyres and other glass or damage caused by driver/ renter negligence

Personal Accident & Baggage Cover

Is it included in the rental rate? No

What is it? Provides cover against personal injury, death, medical expenses and baggage.

What are the benefits? Can claim if unable to work due to death or permanent disability and for loss of baggage

Are there any exclusions? Please refer to customer information guide which can be requested at time of pick up.

If you are an in inbound customer into the UK and you choose to use the cover provided by your credit card, you are responsible for compensating Europcar for any damage and or loss of the vehicle and accessories and reclaiming this from your credit card company.

Any inbound Customers declining our Collision Damage Waiver or Theft Waiver will be required to complete a declaration to that effect.

Delivery / Collection :

freeDeliver

  • Payment for the full cost of the hire must be made at time of reservation
  • Available at all UK hire stations excluding airports and London Euston Rental Station.
  • Free delivery & collection is available for cars and Prestige vehicles for hires of 2 days or more within a 15 mile radius of the Rental Station.
  • Free Delivery is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location.
  • Free Deliver and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station.
  • Delivery and Collection will be made within a 1 hour time framed agreed at the time of booking.
  • The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection.
  • If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refueling policy
  • Free Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The rental is subject to the normal rental agreement
  • Free Delivery and Collection cannot be added once a reservation has been confirmed.
  • Europcar reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice.
  • Before your hire commences we will verify your identity by carrying out a check using Experian's Authentication check. If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a utility bill or bank statement etc that is less than 4 months old at the delivery of the vehicle or when you pick up the vehicle from the Rental Station.
  • Europcar retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions


weDeliver

  • Payment for the full cost of the hire must be made at time of reservation
  • The cost for delivery and collection of the vehicle is:


o £10.00 (inc VAT) each way up to a maximum distance of 15 miles from the nearest Rental Station; o £20.00 (inc VAT) each way from 16 miles up to a maximum distance of 30 miles from the nearest Rental Station; and o £30.00 (inc VAT) each way over 30 miles from the nearest Rental Station.  

  • Available at all UK Rental Stations excluding airports and Euston Station
  • Delivery and collection is available for cars, vans and Prestige vehicles
  • Delivery is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location.
  • Delivery and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station. .
  • Delivery and Collection will be made within a 1 hour time framed agreed at the time of booking.
  • The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection.
  • If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refueling policy .
  • Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The hire is subject to the normal rental agreement
  • Delivery and Collection cannot be reserved once a reservation has been confirmed.
  • Europcar reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice.
  • Before your hire commences we will verify your identity by carrying out a check using Experian's Authentication check. If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a utility bill or bank statement etc that is less than 4 months old at the delivery of the vehicle or when you pick up the vehicle from the Rental Station.
  • Europcar retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions
  • Europcar retain the right not to deliver a car if the customer fails to comply with any of these Terms and Conditions

One-Way Rentals :

One way rentals are permitted between all rental stations. One way fees vary and apply to all one way rentals. The fees vary and are included in the quote price.  

Travelling abroad :

Overseas Charge  

The Overseas Charge is applicable to all customers travelling to the countries listed in Section 1 and Section 2 and is a one-off fee of £64.99 inc VAT. The Overseas Charge is payable on collection of the car or van or the VE103B (see below) form which ever is later. The Overseas Charge is applied for the provision of the VE103B document and the Green Card, if appropriate, and RAC European Motoring Assistance.

SECTION 1 - EU Countries (including Southern Ireland), Jersey, Guernsey, Isle of Man, Norway, Switzerland, Iceland, Liechtenstein, Gibraltar, Andorra and San Marino

All cars and vans may travel to the countries in Section 1 provided the driver is carrying a valid VE103B form.   A Green Card is not necessary.

A VE103B form is the ONLY valid document giving owners permission to take the vehicle outside of mainland UK and acts as a duplicate of the Vehicle Registration Document. No letters or other documents should be used.

The VE103B form is provided by the rental station at time of pick up or later by arrangement.  

SECTION 2- All countries which are NOT listed in Section 1

Cars and vans are allowed to travel to countries in Section 2 at the discretion of our insurance company. All rentals travelling to these countries should contact our Insurance Department at Leicester 011162492702 for authorisation and the issue of a Green Card.

Please Note: At least 5 working days notice must be given if you are travelling to a country in Section 2, and there will be an additional charge levied at the discretion of Europcar's Insurers. Please note that without the correct documentation, you could be turned back from the border or may be subject to and liable for a considerable charge.

RAC European Motoring Assistance

Customers taking a car or van abroad (including trips to Southern Ireland) must have cover to ensure that both they and the car or van can be recovered in the event of the car or van becoming un-drivable as the result of an accident or through mechanical failure.  THERE IS A SINGLE LEVEL OF COVER IRRESPECTIVE OF DESTINATION OR LENGTH OF RENTAL.

Thumb Printing :

Europcar is working with UK's law enforcement bodies to help reduce identity theft, vehicle theft and money laundering by asking renters at certain locations and all consumer deliveries to provide a thumbprint on the Rental Agreement on the delivery of the car or van. When the car or van is returned, renters' thumbprints will be destroyed as part of our routine process.

Fuel Option:

All vehicles are supplied with a full tank of fuel at start of rental.  Renters can choose from 3 re-fuelling options which will be advised at the start of the rental and are briefly described below.  Fuel prices are checked and updated weekly according to the national average forecourt price. Fuel used when delivering and/or collecting a rental car or van to and/or from you is the renter's responsibility.

Full to Full - If the car or van is returned with a full tank, no refuelling service charge will apply.  

Full Tank Option - With this option, fuel is pre-paid at the start of the rental (at 10p per litre less than the national average**) and re-fuelling is not necessary on return.  No refunds are given for unused fuel at the end of the rental, but a £10 unused fuel voucher will be given if there is more than ¼ tank left on return redeemable against your next rental.

For customers renting for 4 days or more, this option is recommended.

** Prices are checked and updated daily according the national average as published by thehttps://webportal.europcar.com/,DanaInfo=www.petrolprices.com+

Re-fuelling - If the car or van is not returned with a full tank of fuel or the Full Tank Option is not purchased, Europcar will provide a re-fuelling service the car for you at our standard re-fuelling service charge (which includes the cost of the fuel) of 65p per litre (net of VAT) above the national average.

Lost Property :

Any property placed in the car or van is at your own risk and Europcar takes no responsibility for it. You must check you have not left any personal property in the car or van before you return it back to Europcar Any unclaimed property will be disposed of 3 months after the end of the rental period.

Information Regarding Experian's Authenticate Check

Before your hire commences we will verify your identity by carrying out a check using Experian's Authentication check. If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a utility bill or bank statement etc that is less than 4 months old at the delivery of the vehicle or when you pick up the vehicle from the Rental Station.

Please click here to see how Europcar checks your identity using Experian.

Congestion Charges

There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. You are liable for the payment of such fees."

Wi-Fi

This Agreement sets forth the conditions on which Europcar will provide you the services offered through the tepwireless.com website ("the Website"). This Rental Agreement is a contract between you and Europcar ("Company").

Nature of services

Company provides a wireless modem rental service (the "Mobile Wi-Fi"), along with user guides and accessories (collectively the "Equipment") to travelers who plan to visit the United Kingdom. We do not offer Equipment for sale.

Eligibility to rent equipment

While the Equipment may be used by travelers of any age, we can only rent to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Rental Agreement, and to abide by and comply with the terms set forth herein.

Use of equipment

You agree to exercise reasonable care in the use of all Equipment, and to handle all Equipment in accordance with the user guide. You further agree that you will not do any of the following: (a) make repairs or modifications, or alter in any way, the Equipment; (b) remove or alter any certification markers affixed to the Equipment; (c) share the Equipment with any third party, or allow any such third party to use the Equipment, with the sole exception of a family member, companion, or friend accompanying you on your trip; (d) dispose of the Equipment; (e) grant any interest in the Equipment to any third party; or (f) use the Equipment for any illegal purpose.

Returns

You must return the Equipment before your departure from the UK to the Europcar rental station which rented you the Equipment in the first place.

Fees and charges

(a) Rental Charges. Rental fees for the use of our Equipment are assessed commencing as of the Rental Start Date and ending as of the postmarked date on which the Equipment is returned. (b) Service Charges. Usage charges must be pre-paid according to the current data rate schedule agreed. Please note that we are unable to offer the same rates in Europe that we are able to offer in the United Kingdom. (c) Charges for Damage to the Equipment. You are solely responsible for all loss or damage to the Equipment during the Rental Period. We will bill any charges for damage at our discretion or in the alternative bill them directly to your credit card. Charges for the loss of the Equipment will be billed to a credit card as set forth in this Agreement. (d)Late Fees. Failure to return the Equipment (including all accessories and user guides) promptly will result in the incurrence of additional late charges. In the event that we fail to receive the Equipment, or any portion of the Equipment, seven (7) days after the rental end date, you will be incur a daily penalty fee until the date the Equipment is received..If for any reason you are unable to return the Equipment to us, including but not limited to the Equipment being lost or stolen during the Rental Period, then you should contact us immediately, so that you do not incur additional late charges. The replacement price will be GBP 100 including VAT .The Company will not accept replacement devices as a substitute for any of these fees. In the event of a lost pocket Wi-Fi, any remaining balance on the account cannot be refunded, as it is linked with the SIM card. Please note that we reserve the right to institute collection procedures against you in the event that you fail to return our Equipment to us as required by this Rental Agreement or fail to pay any service or damage charges or late fees that you incur. If it becomes necessary for us to institute collection procedures against you, you agree to pay our costs of collection, including without limitation reasonable attorneys' fees. Any late fees that we collect will not waive any other right or remedy that may otherwise be available to you under this Agreement.

Ownership of equipment

By using this service, you agree and acknowledge you are renting Equipment for travel purposes only, and that you will acquire no rights in the Equipment. You agree that Fonmigo Ltd will retain all ownership of the Equipment, including but not limited to user guides and accessories.

Customer warranty

If you are renting this Equipment on behalf of an entity rather than for your own personal use, then you represent and warrant that you are fully authorized to enter into this Agreement on behalf of such entity, and to bind such entity to the terms and conditions set forth in this Rental Agreement. You further represent and warrant that you are not committing any fraud or misrepresentation in entering this Rental Agreement.

Company warranty

Company warrants that the Equipment will be delivered in good working order and condition, and that it will continue to operate properly during the term of the Rental Period.

Remedies

In the event of any failure to meet the Company Warranty, our sole liability and your sole and exclusive remedy will be to repair or replace the Equipment at our expense. If we replace the Equipment, you will receive the same or reasonably similar Equipment to use for the remainder of the Rental Period. It is your obligation to notify us immediately in the event that you experience any problem with your Equipment.

Disclaimer of warranties

Except for the warranty set forth above, company makes no representations, warranties, conditions, or guaranties, whether express, implied, statutory, or otherwise, oral or written, regarding the equipment or this rental agreement. we make no endorsements regarding any third party listed in our user guide, and cannot warrant or make any representation about the quality of their services. we cannot warrant our equipment will operate uninterrupted or error-free, that it will operate properly on all wireless networks, that it will meet all of your needs, or that any third party services that you access through the user guide will be uninterrupted, error-free, or meet your needs. we cannot be responsible for the legality, adequacy, accuracy, quality, or operation of any third party services. company expressly disclaims all other warranties with respect to the equipment, our rental services, and any third party services accessed through our user guide, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement of third party rights. you assume sole and exclusive responsibility for the use of the equipment and for any reliance on any third party services. while we will make every effort to erase all personal information left on returned equipment, we cannot be responsible for ensuring the protection of personal information left on returned equipment. you assume the sole risk and responsibility for erasing personal information prior to returning equipment rented pursuant to this rental agreement.

 

Europcar Privacy Policy: Australia & New Zealand

We at Europcar are committed to protecting and maintaining the privacy of your personal information. In Australia the Commonwealth Privacy Act 1988 regulates the handling of personal information (for example, name and address details) by Australian private sector organisations and in New Zealand the Privacy Act 1993 has a similar effect. This policy explains how Europcar protects your privacy and summarises how we collect, use and disclose personal information that you might provide us.

When you make an application to use our service, you consent to us using and disclosing your personal information consistent with this policy. Please refer to the section in this policy titled What You consent and agree to.

This policy is applicable to personal information that we hold about You in Australia or New Zealand. Because the Europcar Group operates a vehicle rental system in many countries, your personal information will also be held in and accessible by Europcar Group staff or franchise and licensee operators located in other countries. This privacy policy does not apply to information held by the Europcar Group outside Australia or New Zealand. Some of the countries that the Europcar Group operates in have privacy or data protection laws for private sector organisations similar to the law in Australia and New Zealand and other countries that the Europcar Group operates in do not. In this policy we also explain how you can contact us if you have a query about any personal information that Europcar may be holding about you. We recommend that you take the time to read this privacy policy and retain it for future reference.

About the Europcar Group

"Europcar" is the trading name of CLA Trading Pty Limited, ABN 81 082 220 399 in Australia and in New Zealand "Europcar" is the trading name of BVJV Limited. A number of independently owned licensees also trade as "Europcar" in Australia and in New Zealand. Their legal name may also appear as "Europcar" which is similar to that of Europcar on Part A, however, it must be emphasised that the two are separate and distinctively different entities. The Europcar worldwide rental system operated by Europcar is owned by Europcar International, a French Corporation.

What personal information does Europcar collect about me and how does it collect it?

When you rent a Vehicle from Europcar, we need to collect certain information from you. The service that you use will determine exactly what information we collect from you. The information may include your:

Name;

Address;

Contact telephone number(s);

Contact facsimile number(s);

Date of birth;

Drivers licence number and state of origin;

Frequent traveller program number;

Vehicle preference;

Credit card number(s) and expiry date(s);

Email address;

Company name and employee number; and

Contact details of individuals who can provide professional references and other information required in the Cash Qualification process;

Reservations and Rental details including dates, times and places of vehicle hire;

Vehicle damage circumstances and details.

In certain circumstances, we may collect sensitive information about you. For example, we may collect information about your membership of a professional association in order to provide you with the correct discount for our services. Sensitive information under the relevant Privacy Act includes information about an individual's membership of a professional or trade association. We will only collect sensitive information about You with Your consent or otherwise in accordance with the law.

How we collect the information will depend on how you use our services. We may collect information directly from you by telephone, fax, email, over the counter, your completion of an application or enrolment form, or through our Internet based service. We may also collect information about you indirectly through a travel agent, a corporate program or through one of our partner programs.

You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.

How is my personal information used or disclosed by Europcar?

We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information for the following purposes:

General purposes

We use your personal information to:

Provide the services that you request;

Do all things necessary to administer those services;

Research, develop, manage, protect and improve our services;

Conduct customer satisfaction surveys and inform you of any improvements that we have made to our services; and

Maintain and develop our software and other business systems. We may disclose your personal information to other related and non-related organisations including:

Europcar International and other members of the Europcar Group, as well as franchisees, licensees or Agents of the Europcar Group;

Your company or organisation if you use our services under a corporate account;

To one of our program partners if you are a member of their frequent traveller program and you have asked us to send them details of your rental agreement with us;

Our contracted service providers;

Credit card providers;

Credit reporting and fraud checking agencies and where necessary to register a default;

Debt collection agencies, in the event of your default in payment of monies owed to us;

City councils and government or private organisations responsible for the processing or handling of traffic related infringements;

Driver licensing authorities; and

Government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.

Use or disclosure for direct marketing purposes

We may use and disclose Your personal information to offer You products and services provided by the Europcar Group and related companies and franchisees and licensees of the Europcar Group. We may also use (but not disclose) your personal information to offer you products and services provided by companies participating in Europcar partner programs.

Disclosures outside of Australia or New Zealand

When you provide us with your personal information, we may enter your details into the centralised Europcar Group databases, managed by Europcar International. Depending on how you use our services, your personal information may be accessed by Europcar Group personnel, as well as franchisees and licensees of the Europcar Group located in other countries. Some of the countries that we operate in have privacy or data protection laws with general application to the private sector, whereas other countries do not.

How does Europcar protect my information?

We use up to date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential. Only employees of Europcar and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information. We will not retain any of your personal information for any longer that it is required by us, except to fulfil our legal obligations. With Your help we will take all reasonable steps to make sure that the personal information is kept complete and up to date.

How to access your information

We are committed to ensuring the personal information held by us is up to date and accurate. If you do find inaccurate information let us know and we will take all reasonable steps to correct the information.

You may ask us to give you access to the personal information that we hold about you at any time. This access is subject to certain exceptions. You may not obtain access to information relating to existing or anticipated legal proceedings between us and you.

You can request access to your information by email or phone. You will be asked to specify the information that you want access to, and you will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine your request if necessary.

If you believe the personal information that we hold on you is inaccurate or incomplete and Europcar does not agree with you, we will provide a statement expressing your disagreement with the information where that information is kept.

Who can I contact for further information?

If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us via any of the following ways:

In relation to both Australian and New Zealand Rentals

Mail: Europcar Asia Pacific
189 South Centre Road PO Box 1139 Tullamarine VIC 3043 AUSTRALIA

Attention: The Privacy Officer

Email: info@europcar.com.au

What you consent and agree to

When you provide us with your personal information you consent and agree to our use and disclosure of your personal information in accordance with this policy including, in particular to:

Our use and disclosure of that information in order to provide the service you have requested and for any other compatible purpose including the management, protection and development of our business;

The disclosure of your personal information to entities located outside of Australia in the case of Australian Rentals and New Zealand in the case of New Zealand rentals. This may include disclosures to Europcar International located in France, as well as franchisees or licensees of the Europcar Group, our service providers and program partner organisations. You should understand that once Your information is held outside of Australia or New Zealand it may not receive the same level of protection that the Privacy Act/s requires; and

Our use and disclosure of your personal information for direct marketing purposes.

Changes to this Policy

This is our current privacy policy outlining our personal information management practices. It replaces any other privacy policy published by us to date. We may vary this policy at any time. To obtain an up to date copy of the policy, please contact Europcar (see "Whom can I contact for further information?" above).

The present terms are applicable as of January 10th, 2011 in addition to Europcar General Terms and conditions

PRIVILEGE LOYALTY PROGRAM SPECIFIC TERMS

1. Definitions


Administrator: is defined as the service who manages the Program in each country. The contact details of such administrator can be found by logging in My Europcar in the Loyalty program section and by selecting the relevant country as well as in the About us section of the Website.

Europcar ID: is defined as the personal identification number assigned to a driver each time he/she creates a Europcar account on the Website or at time of check out after the first rental in a Europcar station. In order to get a Europcar ID, the driver needs to accept the General Terms and Conditions as well as the Privacy Policy and fill in the following information:

- Title
- First Name - Last Name - e-mail address - Full geographical address - Phone number - Birth date and location - Driver’s licence details - Identity card or passport details depending on the country

This Europcar ID entitles the Privilege member to benefit from all Program benefits and must be used in order to log in My Europcar as well as for each rental online, over the phone or at the counter.

Europcar Privilege stations: are defined as all Europcar stations providing the Privilege member with the Ready service. Worldwide Europcar stations are hereby listed www.europcar.com/car-rental.html and may be amended from time to time.

The Privilege program is not available in Cuba.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

United States

The Privilege Program does not exist in the United States. To obtain more information on the USA loyalty program check the Terms and Conditions of the Emerald Club Program available via the following link.

Payment ID: is defined as the Privilege member valid method of payment which details will mandatorily appear in the Privilege Enrollment form and which will be charged with all costs associated to the Privilege member’s rentals. A valid method of payment can either be a valid Privilege Charge card or a valid bank card as defined in the General Terms and Conditions.

Privilege card: is defined as a Privilege ID card or a Privilege Charge card allowing the Privilege member to add up Privilege credits and benefit from the advantages relevant to his/her Privilege status. A Privilege member gets a new Privilege card each time his/her Privilege status changes.

Privilege Charge card: is defined as the Privilege membership card provided by Europcar to the employees of a company benefitting from a Europcar business account and who has been duly and namely authorized by his/her company to use it as a valid Payment ID. A Privilege Charge card will be linked to a business account but dedicated to a nominated Privilege member. The Privilege Charge card will be sent to the relevant Privilege member after his/her first Qualifying rental or Qualifying day.

Privilege credits: are defined as the unit values, counted in credits and determining the Privilege Member’s Status. The Privilege Credits are generated both by the number of Qualifying rentals and the number of Qualifying days credited to a Privilege Member over a Qualifying period. One credit is either equivalent to one Qualifying rental or to one Qualifying day. Privilege credits do not constitute a Payment ID and cannot be converted into money. 

Privilege Members will earn Privilege Credits for their short term rentals only. Long term rentals of 29 days and above will be granted a flat amount of qualifying days fixed at 28 days. In addition, qualifying rentals are based on rates including all public, corporate and promotional rates with the exception of the rate groups listed in the Qualifying rate section below.

The Privilege Credits can be viewed online in the My Europcar section of the Europcar website after one week following the invoicing of a Qualifying rental when the rental took place in Australia, Austria, Belgium, France, Germany, Italy, New-Zealand, Portugal, Spain, Switzerland, and the United-Kingdom and 6 weeks after invoicing if the rental took place in other countries of the Europcar network.

Should the Qualifying rental not actually being paid, the relevant Privilege credits will not be granted until the transaction is fully completed. Europcar may grant Privilege credits to Privilege members for promotional purposes.

Privilege enrollment form: is defined as the Privilege Loyalty Program enrollment form accessible via My Europcar or the Loyalty Program section on the Website. In order to fill in such enrollment form, the driver shall create a Europcar ID and fill in his/her Payment ID details, his/her preferred insurance and his/her frequent traveller program, if applicable. The driver will also have to choose the type of Privilege card he wishes to ask for.  Before submitting his/her application, the driver shall accept the Privilege Loyalty Programs Specific Terms.

Privilege ID card: is defined as the membership identification card provided by Europcar after the first Qualifying rental or Qualifying day to each Privilege member who chooses the Privilege ID card option in the Privilege enrollment form,. The Privilege ID Card does not constitute a valid Payment ID.

Privilege member: is defined as a driver who has enrolled into the Program.

Program: is defined as the Europcar Privilege Loyalty Program.

Privilege status: is defined as the level a Privilege Member has reached in proportion of his/her Privilege credits. There are three Privilege Statuses: Privilege Club (entry level), Privilege Executive (frequent renter level) and Privilege Elite (top frequent renter level), each allowing the Privilege Member to benefit from specific advantages. The Privilege status taken into account is the status reached by the Privilege member at time of pick-up.

Qualifying day: is defined as each day of a Qualifying rental. For instance, a one day Qualifying rental is both a Qualifying day and a Qualifying rental.

Qualifying period: is defined as the period during which the Privilege member may earn privilege Credits. A Qualifying period is a twelve months period starting on January the 1st and ending on December the 31st. Privilege credits are reset every 31st of December.

Qualifying Rates: are defined as the rates giving Privilege Members the right to earn Privilege Credits for their short term rentals. Long term rentals of 29 days and above will be granted a flat amount of qualifying days fixed at 28 days. In addition, qualifying rentals are based on rates including all public, corporate and promotional rates with the exception of the following rates:

 Privilege rate exclusion table

Any rental linked to the above listed rates will not be taken into account for Privilege Credits.
However, the Privilege Member will benefit from all other advantages linked to the Program.

Qualifying rental: is defined as a Vehicle rental, made in any Europcar Privilege station andlinked to a Qualifying rate, allowing Privilege member to earn Privilege credits.

Vehicle: is defined as any car, van or truck rented by a Driver from Europcar.

Website: is defined as www.europcar.com

2. Presentation of the Europcar Privilege Loyalty Program

The Program is a free of charge program, offered by Europcar in order to reward its drivers for their loyalty in proportion of their Vehicle rental frequency. Drivers who enrol into the Program will benefit automatically from the Ready Privilege Express Service, when available, and earn Privilege credits in order to reach one of the Privilege Statuses and their related advantages. All information about the Program may be found in the Loyalty Program section of the Website.

3. Membership conditions and enrollment process

In order to enrol into the Program and get a Privilege ID card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country) - have a valid driving licence - have a Europcar ID - choose the “Privilege ID card” option - fill in the Privilege enrollment form - accept the Privilege Loyalty Program Specific Terms - receive a confirmation e-mail from Europcar

In order to enrol into the Program and get a Privilege Charge card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country) - have a valid driving licence - have a Europcar ID - chose the “Privilege charge card option” - accept the Privilege Loyalty Program Specific Terms
- print the relevant Privilege enrollment form - get his/her company to stamp the Privilege enrollment form and to fill in the contract number linked to the relevant Business account, if any. - send the Privilege enrollment form duly completed to Europcar’s Administrator in your living country

The Privilege enrollment form is available in the Loyalty Programs section of the following websites:
www.europcar.com
www.europcar.com.au
www.europcar.co.nz
www.europcar.co.uk
www.europcar.de
www.europcar.es
www.europcar.fr
www.europcar.it
www.europcar.pt
www.europcar.ch
www.europcar.at
www.europcar.be

Drivers subscribing to the Program cannot be enrolled into another Europcar card loyalty program in any country whatsoever.
- For all paying Europcar programs (i.e.: “Funway”, “EuropcarClub”), the Driver will have to wait until the expiry date of its current card to enrol into the Program. - For all free of charge Europcar programs (i.e. “Funway” in Netherlands & Sweden), the Driver will be opted-out at Privilege enrollment time. The Privilege Member won’t be able to benefit any longer from the benefit of such programs but will get all the advantages related to the Program.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

United States

The Privilege Program does not exist in the United States. To obtain more information on the USA loyalty program check the Terms and Conditions of the Emerald Club Program available via the following link.

4. Privilege Cards

Each Privilege Member will be provided with a single, individual and not transferable Privilege card displaying:

- His or her first name and last name;
- His or her Europcar Driver ID; - His or her Status; - the expiry date for his or her current Status for Privilege Executive and Privilege Elite Members (Privilege Club Member ID cards have no expiry date); the expiry date is the last calendar day of the month displayed. - the relevant contract code at the back of the card - the ‘charge card’ mention if applicable together with the related Business Account at the back of the card. - the signature of the Privilege member at the back of the card.

The Privilege Card is sent by post to the Privilege member following his/her first Qualifying rental or Qualifying day.

In order to benefit from the advantages of the Program, the Privilege member must indicate his or her Europcar ID when making a reservation and show the Privilege card at pick-up time at the relevant Europcar counter.

If the Privilege card is lost, damaged or stolen, the Privilege member must inform the Administrator of his/her country of residence by phone or email: the relevant contact details are available online in the About us section and in the Loyalty Information section of My Europcar once logged-in. In order to get his/her Privilege card replaced, the Privilege member will need to quote his/her Europcar ID. Europcar will replace the Privilege card at no cost. In the meantime, the Privilege member can use his/her Europcar ID to be identified and benefit from the Privilege benefits.

5. Privilege Benefits

5.1 The "Ready Service"

Each Privilege member will benefit from a faster rental process: the "Ready Service".

The Ready Service is guaranteed in the participating stations.

5.1.1 Collected Data
By enrolling into the Program, Privilege members accept that their personal data collected in the Privilege Enrollment form will be saved on a computerised database and used in order to speed up the rental process. For instance, the Privilege member won’t need to fill in this information for each rental. The Privilege member personal data will be stored under a Europcar ID. Therefore, by logging into his/her My Europcar or by quoting the Europcar ID over the phone or at counter, Europcar will have access to the Privilege member data. Such information will also be pre-printed on each rental agreement so that the Privilege member only has to select the relevant rental time and place as well as the Vehicle category. The Privilege member will be able to access and change his/her personal data at any time by logging in his My Europcar section.

Europcar may disclose the Privilege member personal data to one of its agencies in a country where the data protection is not adequate for the sole purpose of proceeding with the rental requested by the Privilege member in such country.

5.1.2 Rental Process
All rentals processed through the "Ready" Service are submitted to Europcar General terms and Conditions including without limitation Europcar General rental terms and Europcar Specific rental Terms per country

To be able to benefit from the "Ready" Service, the Privilege member shall make his/her reservation up to 2 (two) hours prior to the time

Options not available online such as optional insurances will not allow the Privilege member to benefit from the "Ready" Service as he/she will need to directly ask for them at the counter.

In some Europcar Privilege stations in Germany, the Privilege Member will be able to benefit from the Ready Service directly at a Ready Terminal (see list below).

 Germany

When booking on line, the Privilege member will receive an online booking confirmation for each rental.

5.1.3 Payment Terms
By signing up the Privilege Enrollment form online, the Privilege member accepts for his/her Payment ID to be charged with all amounts related to the rental without having to sign the rental agreement at the counter unless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal). If the Privilege member chooses the “prepayment” option, the payment of the rental price will be charged on the Payment ID at time of booking and additional charges, if any, will be charged at time of check-in. When the Privilege member chooses to “pay at station”, the Payment ID will be automatically charged with all sums related to the rental at time of check-in without the Privilege member having to show such Payment ID at counter. The payment ID will be the one provided by the Privilege member on the enrollment form to the exclusion of any other means of payment. If several Payment ID appear on the enrollment form, the preferred Payment ID will be the Privilege Charge Card and otherwise the first preferred valid bank card.

5.2 Other Privilege benefits

Privilege Club:

Privilege Club Members benefit from:

-  a 10% discount on Europcar's best pay on arrival leisure rates abroad and on applicable pay on arrival domestic rates, not applicable in addition to any other promotional or corporate rate
- a guaranteed reservation meaning that the Europcar pick up station is required to provide the requested Vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations. - an access to his/her Privilege profile information 24/7 on My Europcar section online.
- access to Accor’s Le Club Accorhotels Silver card - the ability to earn miles/points from your preferred frequent traveller program. - a dedicated access in most participating Europcar Privilege stations

Privilege Executive:

Privilege Executive Members benefit from:

- a 20% discount on Europcar's best pay on arrival leisure rates abroad and on applicable pay on arrival domestic rates, not applicable in addition to any other promotional or corporate rate
- a guaranteed reservation - access to Le Club Accorhotels Gold card - dedicated, express counter service - one free Vehicle category upgrade up to category SDMR : Volkswagen Passat or equivalent, subject to availability at pick-up time - a dedicated access in most participating Europcar Privilege stations

Privilege Elite:

Privilege Elite Members benefit from:

- a 30% discount on Europcar's best pay on arrival leisure rates abroad and on applicable pay on arrival domestic rates, not applicable in addition to any other promotional or corporate rate
- a guaranteed reservation, the car is kept up to station closing time, or until next day noon for 24hr stations - access to Le Club Accorhotels Gold card with 200 points on your first stay and free breakfast during weekend stays at participating Accor hotels - dedicated, express counter service with a dedicated queue in major Europcar stations - one free car category upgrade up to category FDMR : Mercedes C Class or equivalent, subject to availability at pick-up time - a dedicated access in most participating Europcar Privilege stations - Additional driver option for free. Valid for one (1) additional driver only - One free weekend rental per year for 2 to 3 day weekend rentals including a Saturday night, once the activity level of 25 qualifying rentals or 85 qualifying rental days is reached as of Elite status start date.  The Privilege Elite Member will receive, exclusively via e-mail to the email address provided at enrollment time, a dedicated URL address to access the Privilege Elite free weekend booking website enabling the Privilege Elite Member to book and issue his/her free weekend e-voucher. The following stations in Belarus are excluded from this free weekend benefit : Brest railway station; Grodno railway station; Gomel railway station; Mogilev railway station; Vitebsk railway station.                                                  In booking his/her free weekend, the Privilege Elite Member must read and accept the specific terms and conditions applicable to the Privilege Elite free weekend benefit.

6. Privilege credits

A Privilege member switches from one Privilege status to another in proportion of his/her Privilege credits. After his/her enrollment to the Program, the Privilege member automatically becomes a Privilege Club member and starts earning Privilege credits to reach the Privilege Executive status.
Privilege members qualify for the Privilege Executive status when they reach either 10 (ten) Qualifying rentals or 40 (forty) Qualifying days during over a Qualifying period. Privilege members qualify for the Privilege Elite status when they reach either 25 (twenty-five) Qualifying rentals or 85 (eighty five) Qualifying days over a Qualifying period.

6.1. Privilege Status upgrade
Each Privilege member can have his/her Privilege Status upgraded as soon as he/she reaches the necessary number of Privilege credits. This number can be reached either by reaching the necessary number of qualifying days or the necessary number of qualifying rentals over a Qualifying period. The Privilege member will benefit from this new Privilege Status as soon as he/she reaches the necessary amount of Privilege credits and for the end of the current Qualifying period as well as for the following one. A member can be upgraded twice a year.

6.2. Privilege Status downgrade
A Privilege member will be downgraded if the Privilege member does not earn any Privilege credit over a Qualifying period or does not reach either the necessary amount of Qualifying rentals or the necessary amount of Qualifying days to satisfy the conditions of his/her current Privilege Status. The Privilege member will however be upgraded as soon as he/she reaches the necessary amount of Privilege credits to benefit from a higher Privilege Status. The Privilege member can only be downgraded to the next lower level over a Qualifying period and will at least benefit from the Privilege Club advantages.

In case of upgrade or downgrade, a new Privilege card will be sent to the Privilege Member within 2 weeks maximum).

Without prejudice of the provisions of article 8 below, the Privilege member's current status is renewed if, at the end of the Qualifying period, the Privilege member still satisfies the conditions for his/her current Privilege Status

Exception:

The Privilege Program does not exist in the United States. To obtain more information on the USA loyalty program check the Terms and Conditions of the Emerald Club Program available via the following link.

7. Liability

7.1. Privilege member liability
By enrolling into the Program, the Privilege member acknowledges that he has read and understood the present Specific terms. The Privilege member warrants that the information provided on the Privilege enrollment form is true, complete and accurate. The Privilege member undertakes to notify Europcar via the My Europcar section of any change in his/her personal data provided in the Privilege enrollment form including without limitation any change in his/her billing address, driving licence details, change of Payment ID. The Privilege member shall notify Europcar in writing of any condition that would impair driving ability as well as of any loss or theft of the Privilege card.

The Privilege member agrees to fully indemnify and hold Europcar harmless from and against any loss, liability or expense arising out of any failure to so notify Europcar or of the non disclosure by a Privilege member of a change in any of the information previously provided or of any infringement of the Privilege Loyalty Program Specific Terms.

7.2. Europcar Liability
The Ready Privilege Express service will only be available in the Europcar Privilege stations and in countries where local law does not expressly forbids such service. Europcar will make its most reasonable commercial efforts in order to provide the Privilege member with the Ready Privilege Express Service. However, Europcar shall not be liable for any loss, damage or expense resulting from the failure to provide the Privilege member with the Ready Privilege Express Service. If, for any reason whatsoever, the availability of the Ready Privilege Express Service cannot be offered to the Privilege member at pick-up time, the rental transaction will be processed according to Europcar standard rental procedure.

8. Termination

8.1. Termination by the Privilege Member
At any time, the Privilege Member may cancel his/her enrollment by sending a one month priori notice via registered postal mail to the Administrator of his/her country of residence, the address of which can be found in the Loyalty information section of My Europcar once logged in or in the Headquarters section of the About us pages. This will imply the complete withdrawal from the Program, thus permanently ending the benefits related to the Program.

8.2. Termination by Administrator
In case of any breach by the Privilege member of Europcar General Terms and conditions and more specifically the present specific terms, Europcar is entitled to terminate the Privilege member’s enrollment to the Program without prior notice.

Europcar may terminate the enrollment into the Privilege member loyalty program for any reason whatsoever by sending to the Privilege member a one month prior notice via email or postal mail.

After a period of three (3) years without any Privilege credit earned by a Privilege Member, the Privilege card will be automatically terminated.

The Privilege card remains the sole property of Europcar and may be returned to Europcar on demand.

9. Claims and Notifications

9.1. Privilege Credit claim

If the Privilege member notices that Privilege credits have not been properly credited to his or her account after a minimum waiting period of six (6) weeks following the invoicing of a Qualifying rental, he/she may request that the balance be adjusted within a period of six (6) months following a Vehicle rental made at the relevant Privilege location (based on the ‘check-in date’).

To do so, Privilege members must complete all mandatory fields of the Privilege online query form in the Query section of My Europcar, i.e. reservation or rental agreement number, pick-up date and station, return station.

In order for the Privilege member to be entitled to earn Privilege credits, the invoice corresponding to the claim must be in (or include) the name of the Privilege member.

9.2. Miscellaneous

The Privilege member may submit any other query regarding the Program via the online contact us section, with the following object “Europcar Privilege Loyalty program”.

10. Modification of the Privilege Loyalty Program Specific Terms

Europcar may amend the Privilege Loyalty Program Specific Terms from time to time. The Privilege member shall therefore refer to the latest version of the Privilege loyalty program Specific Terms available on line. These amendments shall be deemed to have been approved by the Privilege member unless he/she gives Europcar written notice of the contrary within one month following the relevant amendment.

Europcar may end the Privilege Loyalty Program at its sole discretion by providing at least a ninety (90) days written notice to the Privilege Member. In any case, each Member will benefit from the advantages of his/her Privilege card until its expiry date.

11. Force majeure

Either party shall be excused from any delay or failure in performance of its obligations caused by any occurrence or contingency beyond its reasonable control, including but not limited to earthquake, labour disputes, riots, governmental requirements, decisions and/or regulations, failure of computer equipments, failures or delays of sources from which data is obtained and transportation difficulties.

 

PRIVILEGE LOYALTY PROGRAM SPECIFIC TERMS PER COUNTRY

Specific Rental Terms per country

Australia

Credit card processing - At the Start of Rental the Renter must provide a credit card or Debit Card which Europcar may pre­authorise as security to pay the Rental Charges. Payment by Debit Card is not acceptable on all vehicles and the Renter should check with the Rental Station that the proposed means of payment is acceptable to Europcar before signing the Rental Contract. At the end of the Rental Period the Renter must pay the Rental Charges, all reasonable costs to return the vehicle to the same condition it was in at the Start of Rental including but not limited to extra cleaning and any additional charges that are listed in the terms and conditions of rental.

Confiscation, theft or accident - The Renter must immediately report any accident or theft of the vehicle to Europcar in writing and complete all documentation that Europcar require and forward any third party correspondence or court documents to Europcar within seven (7) days of receipt.

If the Renter has an accident in which a person is injured; or the other party failed to stop or exchange details; or the vehicle or any other vehicle is towed; or a driver appears to be under the influence of intoxicating liquor or drugs; a report must also be made to the police immediately. If the vehicle is stolen a report must be made to the police immediately after the theft is discovered.
If the Renter is involved in an accident, the Renter must also:


- Make the vehicle secure; - Get the names and addresses of all persons involved, including witnesses; - Supply Europcar with any information concerning the driver of the vehicle and allow Europcar direct access to the driver of the vehicle; - Not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability; - Permit and assist Europcar to bring, defend, enforce or settle any legal proceedings against a third party, including attending at a lawyer's office and/or court; - Allow Europcar to claim in your name under any applicable substitute vehicle insurance, and do everything that may be required to assist Europcar in making such a claim.

Fines and infringements -The Renter is liable for and must pay all speeding and traffic fines, infringements, penalties and associated costs and Court fees arising from the use of the vehicle. The Renter must also pay costs, fines, penalties and Court fees arising from parking, clamping, towing, or release of the Vehicle from compounds.  This liability applies whether the Renter was driving the Vehicle or not.

Tolls Roads in Australia- All Europcar vehicles are included in a Roads and Maritime Services (ABN 76 236 371 088) (RMS) E-Toll solution for Your convenience.  At the time of rental of Your vehicle from Europcar You accept, and agree to be bound by, the Roads and Maritime Services Terms and Conditions (comprising the RMS E-Toll Facility Terms and Conditions and the RMS Privacy Consent and Agreement) including a binding obligation to pay RMS a service fee of $3.30 (incl. GST) for each calendar day on which You use a toll road in addition to the payment to RMS of the applicable tolls.

Terms of payment - If the Renter fails to pay Europcar any of the moneys due under the Rental Contract the Renter must also:
- Pay Europcar interest on those overdue moneys calculated at the rate of 10% and starting 7 days after the date those overdue moneys became payable to Europcar and ending on the date of payment of all amounts due; - Pay the reasonable costs and charges Europcar incur in recovering or attempting to recover those overdue moneys, including mercantile or debt collection fees, commission and charges and any legal costs.

Insurance - The Damage Liability Fee (DLF) shown in the Rental Agreement must be paid if there is damage. The DLF shown in the Rental Agreement is payable for each separate event and whether the Renter is at fault or not. The Rental Contract provides no cover for personal property owned by the Renter, any unauthorised driver or any passenger. If the Renter or any driver breaches the rental terms in the rental contract, neither the DLF nor  Cover Products provide cover and the Renter and any driver is liable for damage, repossession and recovery fees, assessing fees, roadside assistance and any administration and legal costs of recovery.

Contractual guarantees - The TW/TP Policy does not apply in Australia.

Delivery and Collection Terms - Where the Renter asks Europcar and Europcar agrees to deliver the vehicle or to collect the vehicle, the Renter may have to pay additional charges and follow additional instructions. The Renter must check at the time of reservation.
When the Renter returns the vehicle, or when Europcar has agreed the Renter shall do so, the Renter leaves the vehicle for collection by Europcar, the Renter must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet. The Renter must also do anything else, which Europcar requests as a condition of agreeing to collect the vehicle.

Europcar may terminate the Rental Contract and take immediate possession of the vehicle if the Rental Contract is breached or a reckless breach of road or traffic legislation has taken place. If the Rental Contract is terminated by Europcar the Renter must pay for Damage, Third Party Loss; storage, repossession and recovery fees, roadside assistance, administrative and legal costs of recovery and all reasonable costs and charges under the Rental Contract.  If Europcar has terminated the Rental Contract the Renter gives Europcar permission to access and enter the Renter's premises to repossess the vehicle without using unreasonable force or causing damage.

Belgium

Use of the vehicle - It is not authorised to drive any model of the marks Mercedes, Audi and BMW from Belgium into Italy.

Confiscation, theft or accident - the Renter agrees to inform Europcar, within 24 hours, of any accident, theft or fire involving the Vehicle, and to inform the police authorities immediately of any bodily injuries, theft, vandalism or suspicious fire. In case of confiscation of the Vehicle, further to any offence committed by the Renter of the Vehicle, Europcar reserves the right to charge the Renter with the total amount of the expenses that Europcar paid to recover the Vehicle.

Applicable law and competent court - These terms shall be construed in accordance with the laws of the country where Europcar is situated and Europcar and the Renter both submit to the exclusive jurisdiction of the Courts of Brussels.

Germany

Credit card processing - At time of rental, a deposit corresponding to the estimated amount of the rental price must be charged on the credit card of the Renter The balance must be paid upon return of the Vehicle. Where the rental fee is credited according to a contractual agreement, then it is due 14 days after the vehicle has been returned back. After arrears have commenced, for every reminder a fee of € 2.50 will be charged. If the Renter is in arrears, the late payment interest rate is 3% above the European Central Bank discount rate, but at least 6%, annually. The Renter is allowed to prove that damages due to arrears have been lower. If arrears on the part of the Renter necessitate commissioning a collection agency, then the Renter must bear the costs thus incurred.

Maintenance/Mechanical problems -the Renter is obliged, at the expiry of the rental period, to return the Vehicle to the agreed venue during Europcar's business hours. The kilometre price is calculated according to the odometer position from rental station to return station.  If the Odometer fails, then the calculation is made according to the roadmap distance plus 10%, but at least 100 km per day, unless the Renter can prove less kilometres were driven.

Confiscation, theft or accident - the Renter must notify the police immediately after an accident, fire, theft, damage caused by animals or other damages. The same applies in the event of accidents caused by the driver without the involvement of third parties. Adversarial claims may not be recognised. The Renter must immediately submit a detailed written report with the submission of a sketch to Europcar, even in cases of minor damages. The accident report must, in particular, contain the name and address of persons involved and of any witnesses as well as the official registration plates of the vehicles involved.

Applicable law and competent court - For all disputes stemming from or relating to this agreement, Hamburg has been agreed as the proper forum of jurisdiction, if
a. the Renter has no general forum of jurisdiction within the country or moved his/her residence or habitual domicile abroad after conclusion of the agreement or if the Renter's residence or habitual domicile is unknown at the time the suit is brought.
b. the Renter is a fully qualified merchant or a person equated therewith under Art. 38.  para 1 of the German Civil Procedure Code.

Liability in the event of damage to the rental vehicle or theft or conversion thereof

Renter's Liability
In the event of accidental damages, loss, theft or improper use of the Vehicle or an infringement of the contractual duties according to the rental agreement, the Renter is liable for the repair costs or in the event of a total loss the replacement value of the Vehicle less the residual value, where the Renter responsible for the damage. In addition, the Renter shall also reimburse possibly incurred consequential losses, in particular reduction in the value, towing costs, expert fees and a lump sum for the administrative expenses. Where a liability exemption is agreed against payment of an additional charge, Europcar exempts the Renter in accordance with the principles of a fully comprehensive insurance policy with the following excess for damage to the Vehicle. The excess for cars for each damage is EUR 340.00 for upper middle class but EUR 520.00 for upper middle class vehicles (e.g. BMW 523i), for luxury class vehicles (e.g. Audi A6), mini cans (e.g. VW Sharan) as well as in all cases for renter below age 23 (except for deputy company drivers and vehicle replacement- or road assistance rents). For vans up to category 4, the excess payments amounts EUR 520.00, for category 5 (e.g. MAN 8.185) are EUR 800.00 per damage. A list of the excess payments for the respective vehicles is available at the place of the closing of the contract. This excess only applies where no alternative individual agreement has been made.

The liability waiver does not provide an exemption from the obligations according to the rental agreement. The Renter is also fully liable in the event of an infringement to the contractual conditions, in particular for losses that arise in the event of use by an unauthorised driver or for a prohibited purpose. If the Renter shall have fled the scene of an accident or has infringed against his obligation, the Renter is also fully liable unless the infringement has no affect on determining the loss. In addition, the Renter is fully liable in the event of causing the loss deliberately or gross negligens, in particular being unfit to drive due to the consumption of alcohol as well as for losses that are caused by cargo or by improper operation (e.g. filling up with the wrong type of fuel).
Regarding comprehensive coverage ( exclusive of collision damage) , the Renter is liable in particular for damages to glass and damages caused by wild animals, fire and theft with an excess of EUR 160.00 per loss. In all other cases the statutory liability shall apply. Otherwise, legislative provisions remain applicable.

Europcar's liability:
Europcar shall be liable to the Renter for damages, limited to ten times the amount of the agreed net rent, in the event of delay in performance or impossibility to perform for which Europcar is responsible.

Statute of limitations:
Where the accident was reported to the police, any claims for damages made by Europcar against the Renter shall only become due once Europcar has had the opportunity to peruse the records of investigation. The term of limitation begins six months at the latest after the return of the Vehicle. When such records become available Europcar shall immediately advise the Renter of the date they were produced to them.

Germany Ready terminal - Ready Terminals are installed in some Ready Europcar rental premises in Germany and will be extended to other countries later on. The list of these Ready terminals is available at reservation time and and below:

Availability of the Ready Terminal will be checked by the Renter with Europcar at the time of reservation. If a Ready Terminal is not available, the Privilege Service will be processed at the Europcar counter.

As pre requisite for a rental to the Ready Terminal the Renter must be in a possession of a valid driving licence at the time of rental. Prior to the first rental to the

Ready Terminal, the Renter must show his / her driving licence at the Europcar counter. The Renter will confirm unchanged driving licence status at every subsequent rental.

The Renter will immediately notify Europcar of any change of driving licence status and/or personal data. Should the Renter violate one of the obligations cited above, then the Renter is liable to Europcar for all disadvantages and damages stemming there from and will hold Europcar harmless against all claims by third parties, in particular against recourse claims of the liability insurer.

The rental agreement as printed by the Ready Terminal comes into force with the Renter whose card is inserted into the Ready Terminal, when the car keys are delivered for the Vehicle for which the car keys as provided by the Ready Terminal are intended, at the rate agreed for said vehicle and for the rental period as validated in the Ready Terminal.

Additionally, the General Rental Conditions of Europcar as in force at time of conclusion of the rental agreement shall apply.

The Renter authorises Europcar to collect all receivables arising out of the rental agreement, including his/her own risk in the event of an accident caused by him/her by his/her own fault, via the card as used by the Renter for the Ready Terminal transaction.

The Renter agrees to settle all claims of Europcar out of the rental agreement via the Ready Terminal which has been concluded by using a Privilege Charge card or a credit card accepted by Europcar, whether the Customer himself/herself or an unauthorised third party, who was not allowed to use such card, has used the said card for renting via the Ready Terminal. The Renter will not be liable for the costs incurred by any wrongful use of the Europcar Privilege Charge card, if the Renter has informed Europcar of the loss of his/her Privilege Charge card in good time so that the Europcar card should have been blocked by Europcar before its wrongful use.

Italy

Data Protection
In accordance with, and for the purposes of, law no. 675 of 31st December 1996 and subsequent amendments and/or integrations, the Renter has been informed in advance and explicitly agrees that: a) personal data supplied to the lessor, or in any way collected by him during the rental contract's period of duration, will be handled for the purposes of this contract, as well as for statistical, promotional, mailing and commercial information requirements and debt recovery purposes wherever necessary. the aforesaid data will be handled by the lessor, with or without the help of automated systems, in the form of collection, registration, organisation, processing, filing, modification, selection, interconnection, blocking, communication/diffusion, cancellation and destruction. b) the data may be conveyed by the lessor to companies belonging to the Europcar group, and also to other companies operating mailing operations, promotion and commercial information operations or debt recovery operations on behalf of the europcar group. such data may moreover be used by the lessor to enable road authorities or authorities responsible for further applicable regulations to obtain payment by the renter of the relevant pecuniary sanctions. c) art. 13 of law no. 675/96 assigns a number of specific rights to persons supplying personal data, which are hereafter briefly set out. such rights may also be exercised by persons or associations expressly authorised in writing by the aforementioned persons: * to obtain the cancellation or transformation into an anonymous form or the blockage of data handled in breach of the law; * to obtain the updating, rectification and integration of the data; * to obtain certification that the operations referred to above have been brought to the attention of the persons to whom the data were previously conveyed; * to oppose the handling of the date for justified reasons; * to oppose - exercising this right free of charge - the handling of personal data concerning him envisaged for the purposes of providing commercial information or sending advertising or sales material or for the purpose of conducting market research or sending interactive commercial information; The conferring of data by the client and the relevant approval for them to be handled are given freely and are in any case instrumental to establishing and executing this rental contract. The Holder of the processing of the data is Europcar S.p.A., a company registered in Rome, Via del Fiume Giallo, 196, represented by its pro-tempore legal representative. The Office in charge of processing is the company's General Management. At Europcar's offices, it is moreover possible to consult the detailed list of persons in charge ofprocessing the data and of third parties who are to receive the information

Confiscation, theft or Accident

When driving in Italy, The Renter remains totally responsible in the event of theft or conversion of vehicles from Full-size, Premium, Luxury, Special, Convertible cars and SDMR Categories, without possibility for the Renter to take the theft coverage.

In the event the Vehicle is stolen and the Renter does not return the keys, Europcar may require the payment of a sum amounting to 180 days of rental ("Airportdrive" public tariff in force) and a the cost of full fuel tank, that in any event shall not exceed the market value of the Vehicle at the time of the event.

In the event of theft or attempted theft, the Renter undertakes to immediately report the occurrence to the competent authority and to provide the lessor within 24 hours with the original document holding that report-
The restriction or exclusion of liability (TW, CDW) will not be applied in case of deceit or gross negligence. Furthermore, the agreement known as TW, will not apply to, and will therefore not exclude the Renter's liability for, any partial or total thefts that occur in the Campania and Puglia regions which are considered to be at high risk of theft. If the renter fails to send the original report, the restriction or exclusion of liability (TW, CDW) provided in the contract will not be applied. In the event the Vehicle is stolen and you do not return the keys, Europcar may require the payment of a sum amounting to 180 days of rental ("Airport drive" public tariff in force) and the cost of a full fuel tank, that in any event shall not exceed the market value of the Vehicle at the time of the event. Liability exclusion for damages to the hired vehicle (known as "CDW") does not work with flats as well ad damages camber, tarpaulin and tyres except for simple flats as well as damages caused by a wrong filling-up of the tank. 

Terms of payment - In the event of non-payment by the due date shown on the invoice, the Renter will be liable, once formal notice has been given, for payment of interest at the official B.C.E annual interest rate of the country in which Europcar has its registered office, increased by 3 points

Applicable Law and Competent court - This contract is regulated by Italian law. Any dispute arising with regard to the validity, interpretation, execution or termination of this contract will be referred to the exclusive jurisdiction of the Tribunal of Rome.

Luxembourg:

Applicable law and Competent Court
These terms shall be construed in accordance with the Luxembourg law and Europcar and the Renter both submit to the exclusive jurisdiction of the courts of Luxembourg. Unless expressly agreed upon by Europcar, the Vehicle may only be used within the countries of the European Union.

Confiscation, theft or Accident
If the Vehicle is involved in a road accident, the Renter must take all measures which are necessary to determine the facts of the accident including a declaration to the police, the notation of the details of any other vehicles which may have been involved in the accident, the notation of names and persons or/and addresses of persons involved and possibly of witnesses as well as setting up of drawings of the accident, etc. The Renter must communicate all this information to Europcar.

In the event of important damage, Europcar should be contacted forthwith by telephone.
Without the express consent of Europcar, the Renter is not authorised to recognize any claim of a third party as being founded or to accept the payment of damages, etc. If the Vehicle is no longer fit for driving (as a result or an accident or otherwise) the Renter has no right of free transportation from the place where the damage or accident occurred. Europcar is not obliged to put a vehicle at the disposal or to pay damages to the Renter because of any delay which the Renter may have occurred as result of the rental thereof.

Insurance
The Vehicle rented through Luxembourg is covered by civil liability insurance pursuant to general conditions approved by governmental decree. The guaranty of the insurance company may be limited in certain cases. Damages to goods as a result of fire or explosion whether or not resulting from a road accident are insured up to a level of 1.239.467,62 Eur. Where Europcar has authorised the Renter to drive the Vehicle outside of Luxembourg, the civil liability insurance is guaranteed only for those countries which are listed on the green insurance card. In the event of damage to the Vehicle, the Renter will incurr, without having regard to the question of liability, a waivable of 1.200.- Eur for cars of the categories A,B,C,D,G and K. For all the other categories of vehicles the waivable amount is 1.650.- Eur. These amounts are payable at the time and where the Vehicle is returned. For damages exceeding the above amounts, Europcar shall accept payment therefore to the extent that the insurance covers the damage. The Renter, disregarding any question of liability must pay any damages not covered by the insurance, in particular in the event of damages which occurred outside of Luxembourg including the fees resulting from the transportation of the Vehicle to the place where it is being repaired. The Renter must also pay any damages to the third parties which are not covered by the liability insurance. In the following cases, the Renter must pay the entire damage: - if at the time the Vehicle is returned to Europcar, the Renter does not remit a duly filled-in declaration of accident, - if the Renter does not observe any of the conditions relating to the use or sublease of the Vehicle as set out in these conditions, - where the time to return the Vehicle has been exceeded more than 24 hours as per the time set out in the rental contract.

Conditions of the Vehicle
The Renter is obliged, at the expiry of the rental period, to return the Vehicle to the agreed venue during Europcar's business hours. The kilometre price is calculated according to the odometer position from rental station to return station. If the odometer fails, then the calculation is made according to the roadmap distance plus 10 %, but at least 100 km per day, unless the Renter can prove that less kilometres were driven.

Portugal

Applicable law and Competent Court - These Terms and Conditions have been issued under Portuguese law and are accessible on https://webportal.europcar.com/,DanaInfo=www.europcar.com+ hosted on Portuguese territory. Portuguese law is applicable and the Lisbon Courts have jurisdiction, to the extent provided for under article 17 of the Council Regulation (EC) No 44/2001.

Privilege: in Portugal, the Privilege member will have to sign his/her rental agreement at counter as electronic signature is not legally recognized as valid.

Spain

Force majeure - Neither party will be liable in case of Force Majeure event. Force Majeure event shall be considered as any irresistible, unforeseeable and independent of the party, as defined on the Spanish Civil Code.

Use of the Vehicle - The Renter expressly agrees, in accordance with Spanish Law 17/2005, of 19th July, to identify the driver of the Vehicle at all times when required by Europcar for the purposes of fine notifications or administrative penalties. In the event that, for reasons attributable to the Renter and, when requested by a competent authority, Europcar cannot adequately identify the driver of a Vehicle for the purposes of fine notifications or penalties, the Renter shall be liable for the payment of the fine or penalty issued to Europcar as a result of the failure to identify or the incorrect identification of the driver of the Vehicle in the terms indicated above. In such cases, Europcar shall charge the Renter, who accepts, the amount of the fine or penalty concerned.

Insurance - All the Vehicles in Europcar's fleet are insured against Bodily Injury and/or Property Damage that the Renter might inflict on a third party as a result of an accident involving the Vehicle in accordance with the Legislative Royal Decree 8/2004, of 29th October, passing the Law on Civil Mandatory Insurance for Vehicles. The amounts for such liability cover are available on request in the country of rental.
In particular, the Renter must comply with the rule concerning permitted destinations, as set out in Article "use of the vehicle" above, in order to have the full benefit of the insurance provisions.

Applicable law and Competent Court - These Terms and Conditions shall be construed in accordance with Spanish law. The Madrid Courts have jurisdiction for all disputes stemming from or relating to this agreement.)

Data protection - According to the provisions of the Spanish Organic Law 15/1999 on the Personal Data Protection and the Law 34/2002 , on Information Society Services and e-commerce, both in force, EUROPCAR IB, S.A , a Company existing under the Laws of Spain, with its registered address in Avda. del Partenón, 16-18, 28042 Madrid (Spain)  hereby inform the Renter that his/her personal data will be included in a file held under the responsibility of this Company, to provide services regarding to this contract as well as : a) for statistical, promotional, mailing and commercial information requirements ;b) for debt recovery purposes; c) for undertaking quality control studies or satisfaction surveys and d) for sending information by any means, including electronic mail or equivalent means, about EUROPCAR products and services or complementary products/services. In the case of commercial communications by email, or equivalent means, the fact that the costumer has provided EUROPCAR IB, S.A with his data is equivalent to providing his express authorisation for sending advertising and publicity material via said means. 

The Renter may revoke his consent for receiving the aforementioned information by electronic mail, or equivalent electronic means, by sending a notification to that effect to the following address: marketing.es@mail.europcar.com. This notification must be accompanied by evidence which proves the Renter's identity.

Europcar is an international company which possesses data banks in various countries. To facilitate the booking and/or rentals process, EUROPCAR IB, S.A may need to transfer the personal data to its data banks around the world or to franchisees or external partners with the aim to complete and improve rental car services. If the level of personal data protection in a country is not adequate, EUROPCAR ensures that the data transferred to this country is sufficiently protected. In this aspect, we inform the Renter who hereby authorises EUROPCAR IB, S.A, the collector of data, to make available said personal data only for the purposes above mentioned.

EUROPCAR IB, S.A hereby informs the Renter that the collection of such data is not compulsory for the services to be provided. However, not filling in said data may prevent EUROPCAR IB, S.A from providing all those services that are associated with said data, excluding EUROPCAR IB, S.A from all liability for the non provision or incomplete provision of these services.

The Renter is hereby informed of his/her right to access, rectify, cancel and oppose the data by writing to EUROPCAR IB, S.A, Avda. del Partenón, 16-18, 28042 Madrid (Spain) to the attention of "Marketing Department".

In any event, the Renter will be liable for the truthfulness of all data provided and EUROPCAR IB, S.A reserves the right to exclude all Renters who have provided false data from the registered services, notwithstanding any other actions the company may be entitled to take in Law.)

United-Kingdom:

Miscellaneous

Road Traffic Acts and other laws
The Renter hereby agrees to respond to and settle any notice or proceedings received in respect of any offence committed under the Road Traffic Acts during the rental period and any other relevant loss in respect of the Vehicle and its use during the rental period which results in the imposition of fixed penalties or excess charges and to indemnify Europcar against any liabilities or expenses incurred hereunder.

Customs and Excise
If the rented Vehicle is seized by Customs and Excise and a charge is payable to them, the Renter will be liable for all charges and will be billed directly by Customs and Excise. Europcar does not take responsibility for this or any costs relating to this.

Insurance
The Third Party Cover ("TPC") which Europcar provides to the Renter (in accordance with the requirements of the Road Traffic Act 1998) gives the Renter unlimited cover against claims relating to bodily injury or death arising from the use of the vehicle, together with £250,000 cover for property damage. Rates that include Europcar Liability Insurance are only available to renters between the ages of 23 and 75 years (74 and 364 days). The Renter can arrange his / her own fully comprehensive insurance but the Renter must obtain Europcar prior permission in writing first and the Renter must provide the Europcar with a valid cover note before the rental commences. Full details are available from the Head office of Europcar.

Terms of payment

Value added Tax :
All Europcar's charges are stated exclusive of Value Added Tax. Europcar will charge interest on any amounts the Renter does not pay Europcar on time at 15% per annum. The Renter will also have to pay the losses and costs Europcar runs up whilst Europcar is preparing, carrying out or trying to enforce these terms.

Credit card authorisation
The amount of the requested credit card authorisation will comprise the estimated amount of the rental with an additional amount of £ 150.

Confiscation, theft or Accident
If the Vehicle or any of its parts or accessories are stolen or damaged, by a criminal act or if it is involved in an accident in which someone is injured, the Renter must immediately contact the local Police to report the incident. The Renter must then call the rental station from which the Vehicle was rented and report the incident within twenty-four hours and give Europcar the police details and any other information Europcar asks for. The Renter must also call the rental station from which the vehicle was rented within 24 hours to report any other incident in which the vehicle is damaged. If following any incident the Vehicle is unroadworthy or dangerous it must not be used.

The Renter must always:

- Take the Police Crime Number and the reporting Officer's name when the police is involved;
- Take the names, addresses and telephone numbers of all witnesses when relevant; - Avoid saying or doing anything which admits the accident was the Renter's fault; - Send to Europcar all papers and documents the Renter receives about the accident or damage (including copies of any court papers and any legal documents); - Fill in an Europcar Motor Accident Report Form, sign it and send it to Europcar within 48 hours of the loss or damage otherwise the insurers may refuse to consider the claim; - Co-operate fully with Europcar, the insurers and anyone else Europcar, or the insurers appoint. The Renter must allow Europcar or the insurers or anyone else the insurers appoint to take legal action and or to enforce legal rights in the Renter's name.

The Renter must do anything else which Europcar, or the insurers think is reasonably necessary to help Europcar or the insurers enforce Europcar's or the insurers' rights for loss or damage to the vehicle, its parts and accessories while the Renter was renting it.
If the Renter receives any money in respect of loss or damage to the vehicle and / or its parts and accessories the Renter must pay this to Europcar and until the Renter does, hold it in trust for Europcar.

Breakdown and Assistance Service
A Breakdown and Assistance service is provided through the AA, who must be contacted immediately. This cover provides assistance on all roads and motorways in the U.K.

Delivery and Collection Terms
Where the Renter asks Europcar and Europcar agrees to deliver the Vehicle or to collect the Vehicle, the Renter may have to pay additional charges and follow additional instructions. The Renter must check at the time of reservation. When the Renter returns the Vehicle, or when Europcar has agreed the Renter shall do so, the Renter leaves the Vehicle for collection by Europcar, the Renter must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet. The Renter must also do anything else, which Europcar requests as a condition of agreeing to collect the Vehicle.

The Renter must return the Vehicle immediately if Europcar asks the Renter to do so. In the event the Vehicle is not delivered to Europcar upon request, the Renter hereby authorises Europcar to enter the Renter's premises and to do any and all other things necessary to repossess the Vehicle. Any costs associated with such repossession shall be for the account of the Renter. Europcar may repossess any vehicle without notice or liability where Europcar deems that such repossession is necessary for its own protection.

France:

Insurance - All the vehicles are covered by a Third Party Motor Liability policy, as required by law. They also have the benefit of a Roadside Assistance cover.
The Renter also has the possibility of taking out optional Personal Accident Insurance and Baggage cover. The conditions and limitations applicable to the compulsory or optional insurance and covers, as well as those of the Roadside Assistance cover can be found in the Insurance & Assistance brochure attached to the rental agreement.

Data Protection - Law of January 6th 1978 : In order to exercise the right of access or of modification, or in order to oppose the communication of data concerning the Renter to external commercial entities, the Renter should write to : Europcar France BP 19 78184 Saint Quentin en Yvelines Cedex.

Liability in the event of damage to the rental vehicle or theft or conversion thereof

Avoidance of Cover:
Those drivers who do not appear on the rental agreement can lay no claim to the covers for damage to or theft of the Vehicle. Non-compliance with any of the obligations explicitly set out in the General Terms and Conditions will result in the avoidance of the covers taken out. In that case, the Renters will be liable for the whole cost of the accident in accordance with Common Law of Liability.

Poland

Insurance - Europcar warrants insurance according to the motor liability insurance policy only to those persons who use the vehicle with Europcar's approval. Europcar is responsible only for the losses or damages suffered by the Renter or third parties concerning the Vehicle or its use if the said losses or damages have been done on purpose or by a flagrant negligence on the part of Europcar. Europcar is not responsible for any other event and the Renter will not attempt to make Europcar responsible for such claims.

Damage to the rental Vehicle, Confiscation, theft, conversion or accident - If the Vehicle has been damaged, stolen or has lost all or any of its parts, regardless of the Renter's or a third party's fault, the Renter will be charged with the actual repair cost up to the Vehicle value. If the loss has occurred due to a fault of a third party and Europcar receives compensation for it, the sum paid by the Renter shall be returned to him / her. If the Renter approves conditions of the Collision Damage Waiver and/or Theft Waiver on the first page of the rental agreement, the Renter's responsibility in the event of a damage to theft, loss of the vehicle or of its parts may be limited to the real cost of the repair up to the maximum amount indicated on the rental agreement, on the condition that Renter has not violated any rental conditions set out in the rental agreement. The Renter has the possibility to cancel this liability by approving SCDW (Super Collision Damage Waiver), which cancels Renter's financial liability for Vehicle Damages with the exception of theft and fire. Should the damage be done on purpose, or as a result of a Renter's inability to drive because of the influence of drugs or alcohol, the Renter's responsibility is unlimited.

In the event of an accident or a theft the Renter must inform the Police immediately. The Renter has no right to accept the claims of the other side. The Renter should inform Europcar without delay about all damages caused by fire, theft or an accident. Even when minus damages occur the Renter is obliged to deliver a filled accident report together with a situation outline to Europcar. The accident report should especially specify names and addresses of the persons involved and the witnesses of the event as well as registration numbers of the cars involved.

Switzerland

Optional contractual guarantees
Vandalism is covered by CDW and not by Theft Waiver.

GeneralData Protection:
Europcar provides car rental services to private individuals and companies. Data collection, processing and implementation enables Europcar to carry out this objective. You are requested to provide us with your name, address, credit card number, e-mail address and phone or fax number. We use this information to confirm and process your booking or enquiry, and for internal purposes. If you hire a car we also save additional information such as your driving licence number, its date of validity, the number of your passport or ID card, your business or private address (Driver-ID) and certain preferences. In the case of some client cards or company contracts between Europcar and other units of a legal or private nature, further information is requested and mentioned in the relevant contracts. Implementation of and passing on of personal data: Europcar uses your data for its own purposes and may pass them on in part to partner companies in Switzerland and abroad to facilitate car rentals. Details (Driver-ID) that are required for rental contracts help us and our partner companies to process the pick-up and return procedures more quickly. Europcar permits public bodies to view the data collected in the face of primary legal regulations.

Effective in combination with the General Rental Terms & Conditions in Switzerland.

United States

The Privilege Program does not exist in the United States. However all Privilege Members will be considered in the United States as Emerald members. The Terms and Conditions of the Emerald Program are available via the following link..

The site is published by Europcar Australia, 189 South Centre Road, Tullamarine, Victoria (hereinafter "Europcar").

Acceptance of the Terms & Conditions

Please read these Terms & Conditions carefully before using the Europcar.com.au website or making reservations. They can be accessed via the hyperlink on the footer of each page on our website. You are advised to print them out and keep a copy.
Use of the Europcar.com.au website implies acceptance without reserve of these Terms & Conditions, which include our Privacy Policy. These Terms & Conditions are in addition to the special conditions valid for each type of product or service offered on the site.

Use

You undertake:
(a) not to use the Europcar.com.au website for illegal purposes or purposes that may damage the rights of Europcar International or third parties, and in particular, not to use the site to distribute damaging or illegal information, or information that is distasteful, discriminatory or offensive towards Europcar International or third-parties; (b) not to disrupt access to the Europcar.com.au website, access Europcar International's computer systems, modify the site, use it to transmit computer viruses, hacking attacks, computer worms, etc, or commit misdemeanours likely to be qualified as computer crimes; (c) not to infringe any patent, trade mark, trade secret, copyright, database right or other intellectual property rights of any person or entity; (d) not to impersonate any person or entity, including, but not limited to, a Europcar official, or falsely state or otherwise misrepresent your affiliation with a person or entity; (e) to comply with these general conditions of use. If you do not comply with these obligations, Europcar International reserves the right to immediately prohibit and block access to its website and to its network without damages.

Information on the Site

While Europcar has made every effort to ensure that the information contained in the Europcar.com.au website is correct at the time of going live, Europcar cannot be held responsible for any errors or omissions or any information which may be incomplete, inaccurate or may have become out of date.

Intellectual Property / Copyright and trademark notice

The copyright and all proprietary rights in the Europcar.com.au website and all content are reserved by Europcar. The material contained within the Europcar.com.au website is the property of Europcar unless identified as belonging to third parties. The name Europcar and any other Europcar trademarks, logos or graphics displayed on the Europcar.com.au website are registered trademarks of Europcar or its affiliates. Other company and product or service names displayed on the Europcar.com.au website may be the trademarks of their respective owners.
You are not granted any right or licence to use any trademarks and therefore agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content of the Europcar.com.au website and/or the products and services offered on the Europcar.com website in whole or in part.

Links to third parties websites

There are several places throughout Europcar.com.au that may link you to other websites that do not operate under Europcar.com.au information privacy practices. When you click through to these websites, Europcar.com.au information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.

Disclaimer of Warranty

Your use of the Europcar.com.au website is at your sole risk. This website is provided on an "as is" and "as available" basis. Europcar makes no warranty or representation that (i) the site will meet your requirements, (ii) it will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of Europcar.com.au will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors will be corrected. You will be solely responsible for any damage to your computer system or loss of data that results from the use of the site. No advice or information, whether oral or written, obtained by you from Europcar or through or from the Europcar.com.au website will create any warranty or other obligation not expressly stated in the relevant terms and conditions. Although reasonable precautions are taken to protect the security and integrity of wireless internet and network access, Europcar cannot guarantee that use of a wireless connection will be secure. Accordingly, you agree to use such services at your own discretion and risk and acknowledge that you are solely responsible for any damage to your computer system or loss of data that results. To the fullest extent permitted by applicable law, Europcar expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.

Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these Terms & Conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Europcar. You expressly acknowledge and agree that Europcar, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Europcar has been advised of the possibility of such damages), resulting from use of the Europcar.com.au website. You expressly acknowledge and agree that Europcar will not be liable for the use or the inability to use the Europcar.com.au website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Europcar.co.uk website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Europcar.co.nz website.

Privacy Policy

The terms of the Europcar Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Europcar in accordance with the terms of and for the purposes set forth in the europcar.com.au Privacy Policy.

Security Policy

Europcar uses secure technology in order to safeguard personal information and financial transactions. Europcar complies with the procedures and security standards as further set out in the Europcar Security Policy.

General

Any failure by Europcar to exercise or enforce any right or provision of these Terms & Conditions will not constitute a waiver of such right or provision. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. The section titles in the Terms & Conditions are for convenience only and have no legal or contractual effect.

Applicable Law & Competent Court

These Terms & Conditions have been issued under French law and are accessible on www.europcar.com.au hosted on French territory. French law is applicable, and the Paris Courts have jurisdiction, to the extent provided for under article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention.

The Online Booking Terms below are applicable as of February 10th 2009. We ask you to read our Online Booking Terms and Conditions as well as our General Rental Terms as you will be asked to confirm that you have read and understood these before your booking can be confirmed. If this is your first rental experience with Europcar we recommend that you read our Car Rental Guide and associated links for more detailed information. If you intend to rent in a new country of destination please look at the Specific Rental Terms for that country. Following these guidelines will help you to: • understand what you can expect from us; • get the key information that will help you to organise your rental and trip; • understand what we need from you in order to complete your booking successfully.

I. Online Booking Process

The following are the main steps to making an online booking:
(i) First Step: Selection of the service Enter your rental criteria in the online booking form including rental dates, rental locations and choice of vehicle. (ii) Second Step : Europcar' s offer Based on the criteria you provide, Europcar will provide you with an offer matching your needs in the form of a detailed recapitulation. The ‘offer' is legally defined as: - a service which includes a selected vehicle category available for a chosen duration with selected options (if any) - a rate which can be either a prepaid rate or a pay on arrival rate - some terms and conditions. (iii) Third Step : Acceptance of the offer You will be asked to accept the Europcar offer. (iv) Fourth Step : Confirmation You will then be asked to confirm this acceptance. (v) Fifth Step : Europcar notification Europcar will send you confirmation including the reservation number. The confirmation notice will include the details of your reservation

II. Confirmation of Reservation by Europcar

At the end of the booking process you will be taken to the "Reservation Confirmation" page; the reservation number will be highlighted. You will also receive a confirmation email containing the details of your reservation. Please print these and keep them for your records

III. Reservation constraints

Booking Date:
- we can accept bookings for same-day rental with up to 2 hours advance notice; - we can accept bookings for rental made up to a maximum of 15 months in advance. Minimum Rental Duration: - The minimum rental period is 1 day (exceptional hourly rentals may be available in select stations). 1 day is interpreted as a period of 24 hours. Vehicle collection and return is included within this 24 hour period. - Rentals of less than 24 hours will be charged a full day's rate except in select locations where hourly rentals are available. Certain vouchers and promotional rates require a specific minimum to qualify. Please consult the terms and conditions for the promotion or voucher in question. Maximum Rental Duration: - we can accept bookings for a maximum rental duration of 12 months.

IV. Rates

Your Europcar rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items:
- Value Added Tax or any other local tax - Unlimited Mileage, or if this is not the case, the clear number of kilometres/miles included, with the cost of each extra kilometre/mile - Premium station surcharge - Road tax and licence fee surcharge - Third party liability insurance - Collision Damage Waiver ("CDW") - Theft Waiver ("TW") CDW and TW may be merged together in Loss Damage Waiver ("LDW") in some countries. An excess amount displayed at time of reservation indicates the maximum amount of money you are liable for in the event of damage to or theft of the vehicle. This excess amount may be waived in some countries by purchasing optional additional protection at time of rental. The list of these charges are printed on the reservation confirmation The rates are guaranteed for the rental associated to the confirmed booking. Additional charges to your basic rental rate may include: - Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers. - Young driver surcharge: see our section "Insurance and Protections". - Premium Location / Airport / Railway Service Charge: an additional charge which applies at certain central-city, airport, or railway locations - Any additional equipment: please review our section Special Car Equipment - After hour service: If you pick up or return the car outside the normal opening hours, some countries may bill "after hours service". Please check at reservation and/or check out time. - Full tank option: in some countries, you have the choice of pre-paying your refuelling service. - Damages & Theft: up to the limit of the waiver excess if this protection has been subscribed to, otherwise up to the limit of the vehicle's value

V. Payment / Credit card

A. Payment
"Book and Pay now" - On line booking - Prepayment (payment at the time of booking): When opting for "prepaid rate(s)" online, payment of the full estimated amount will be required at time of booking. "Book and Pay at station" - Payment at station Certain credit card companies may not be represented in the country where the rental takes place. We recommend that customers verify the credit card acceptance rules in the "Europcar Specific Terms Per Country of Rental" in advance. B. Means of payment Payment can me made using the following means of payment: - Credit card(s): Credit cards usually accepted within Europcar are "American Express", "Diners Club", "Mastercard" and "Visa" Warning Payment using credit(s) card(s) is (are) accepted in accordance with the limits authorised by your credit card issuer; The credit card holder (in case of a prepaid booking) must be identified as the renter (the "Main driver" to be mentioned on the rental agreement). Such person must present his/her credit card (identified with the same name) at time of "Check Out". - Debit card(s): Warning: Debit card(s) are NOT accepted at time of reservation or rental except: - "Maestro" cards issued by UK banks and for customers renting in the UK, and - "Visa Electron" card(s) that are accepted for online payment on some rental destinations. Warning: Customers who do not possess any other credit card must ensure their account holds sufficient founds for the deposit to be charged at "Check-out". - Cash: Payments in cash or by cheque can only be made: - for domestic rental; - for rentals of vehicles classified as "Lowest categories" (such as: "Mini" or "Economy"). Payments in cash are furthermore subject to: - additional references; - maximum ceiling amount; as set forth in the relevant "Europcar Specific Terms Per Country of Rental" (please see the relevant "Europcar Specific Terms Per Country of Rental"). C. Deposit - Transaction authorisation During the rental At time of "Check-out": At time of "Check-out" - after confirmation or amendment of the booking details with the customer - Europcar estimates the amount required for authorisation and requests an electronic authorisation from the card holder's issuing bank (the "Deposit"). The authorisation procedure allows Europcar to assess the final transaction amount and receive the protection of an authorisation before the start of the rental period. It confirms that the card holder's bank account is valid and within the available spending limit. Warning: Amount of deposit depends on the local policy of the "Check out" station(s) and may vary from one country to another (it is strongly recommended that customers consult the relevant "Europcar Specific Terms Per Country of Rental"). From a general perspective it may be underlined that: - The amount of deposit usually covers: - the vehicle rental agreement period ; - the vehicle rental rate per day including tax; - possible mileage charges; - additional equipment(s) and services customer has selected. - The amount of deposit stays valid for the length of the rental agreement period. For rental agreements longer than thirty (30) days, a new estimated authorisation for each periodic amount is requested by Europcar from the card holder's bank account The amount of deposit subject to authorisation is expressly mentioned on the rental agreement. At time of "Check-in": If the final charged amount for the car rental services rendered is below the authorisation amount at time of "check-out" then an additional authorisation shall be requested to cover the amount due.

VI. Qualification at time of rental: Documentation & age limit

For important information concerning age limits, driving licences and other requested documents, please read our General Rental Terms and Specificity per country

VII. Changes to reservation: Modification / Cancellation Policy

You can view, modify or cancel your reservation online after it is confirmed, provided it is done up to 2 hours prior to the due pick up date and time. Simply click on the "Modify / Cancel" link in the Concierge Service or MY Europcar sections.
Please note that you must be logged on to the same Europcar driver ID under which the reservation was made in order to modify, cancel or delete reservations. You cannot amend online reservations made or modified via a Europcar Reservation Service Centre, Travel Agency or reservations made using a different Europcar driver ID. For changes to reservations made or modified via a Europcar Reservation Service Centre or a Travel Agency, please contact the relevant centre. In the case of "prepaid" reservations, modification/cancellation fees may apply. (Please refer to the Prepayment Terms and Conditions, paragraph 5). In the case of "pay on arrival" reservations , you may modify or cancel your booking without charges, provided it is done up to 2 hours prior the due pick up date and time .

VIII. Guaranteed reservation Policy

The Europcar rental location (pick up station) is required to provide, within a given "guaranteed period" as defined below, the requested vehicle category as confirmed at the time of booking, subject to the renter meeting rental requirements. If the vehicle category cannot be provided during this "guaranteed period", alternative solutions will be proposed at no additional cost to you, within one hour of arrival.
8.1 No Credit Card Details Provided - One Hour Guarantee: If at the time of booking you did not specify your debit, credit or charge card details, Europcar is committed to guarantee your reservation for one (1) hour after the due pick up time. Europcar will endeavour to provide the requested car category after the one hour guarantee period and until the reservation is listed as a "no-show" (at the closing time of the rental pick up station). If this is not possible, an alternative will be presented to you and, if you agree, another car category will be proposed and charged (new rates may apply), subject to you meeting the rental requirements. 8.2 Credit Card Details Provided - Guaranteed Reservation Hold: If you specified at time of booking your debit, credit or charge card details and Driver ID (or your Driver ID only in which card details are stored) the Europcar pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations. In case you fail to collect the vehicle during the guarantee period, a no-show fee may be applied. (Please refer to the "No-Show" fee paragraph IX). 8.3 Flight / Train delay At airport and railway rental stations, the reservation is guaranteed for one (1) hour after the actual flight/train arrival time if the reservation has been quoted with a flight or train number. In the event of a flight/train delay beyond the guaranteed period, we serve up to 1h after the actual time of arrival, and at some airport /railway rental stations may remain open up to a maximum of 2 hours after the normal closing time. In such a case, an after-hours charge may apply.

IX. Failure to Collect the Vehicle – “No Show” fee

If you qualify for the "guaranteed reservation hold", did not cancel your reservation up to 2 hours prior to the due pick up date and time (Please refer to "Changes to Reservation: Modification/Cancellation Policy", paragraph VII) and fail to collect your vehicle prior to the closing time of the station (or up to 12:00 (noon) the day following the due check out time for the 24/7 stations) - a fee of $50 NZD for New Zealand rentals or €30 for other destinations will be charged to your credit card by Europcar. This amount will be charged either in local currency or in your card billing currency, where applicable and at the exchange rate & conditions valid at time of transaction.

X. Failure to deliver the vehicle during the Guaranteed period

If the vehicle category cannot be provided during the Guaranteed period Europcar will offer you :
An upgrade at no additional cost; OR A downgrade (at the relevant category price) and compensation (such as an upgrade voucher for a future rental). In cases where neither the upgrade nor downgrade offered are acceptable, and no vehicle of the reserved category is available within 1-hour of the due check-out time, Europcar will propose you the following alternative at no additional cost : Organise transport to the nearest alternative Europcar rental location (limit 50km) OR Rent a vehicle with another company located in proximity to the Europcar rental location In cases where regulation imposes a penalty to be paid to you by the failing renting station, the failing renting station shall act as the regulation requires.

XI. Force Majeure

Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. "Force Majeure" shall be considered - as defined by the applicable regulation(s) - as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.
So that in the case: of a prepaid booking; the transaction will be cancelled, and the renting station will refund to you the prepaid rental charge that has been collected. The renting station will have no further obligations with respect to the transaction; of a guaranteed reservation; the reservation will expire, a No Show fee will not be charged to you and the renting station will have no further obligations with respect to the transaction.

XII. Liability - Applicable Law – Competent court

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these terms and conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Europcar. You expressly acknowledge and agree that Europcar, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible losses (even if Europcar has been advised of the possibility of such damages), resulting from the online booking.
These Terms and Conditions have been issued under French law and are accessible on www.europcar.com hosted on French territory. French law is applicable, and the Paris Courts have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention

XIII. Privacy Policy

Please see our privacy policy

XIV. eReady Terms and Conditions

eReady is a new Europcar free service that will speed up the rental  process at the rental location.

By activating eReady you can:

- Allow Europcar to prepare the paperwork needed for your rental with certain information about your booking (such as credit card for deposit and customer details)

- Enjoy faster service at the rental location thanks to the dedicated Ready service counter. Most major Europcar stations are equipped with a dedicated Ready Service counter. However, in the case where there is not a specific counter, eReady customers will be processed with priority.

Your booking will be eligible for eReady if:

- You've selected the pay online option

- Booking was made with a Europcar ID (either you were logged in or you created your Europcar Id successfully during the booking).

- You are renting in one of the following countries:  France, Germany, Italy, Spain, Portugal, Belgium, UK, Australia, New Zealand, Switzerland.

- You are renting at a participating rental location in one of these countries (you will only be proposed the service at participating rental locations)

- No additional drivers were added at the time of booking (you will of course be able to add some drivers at the rental location)

- All elements of your booking have been confirmed.

At the rental location, you will simply have to show the credit card you used for your booking, your driver license as well as a valid ID, sign your rental agreement and go!

THE FOLLOWING GENERAL RENTAL TERMS APPLY TO THE RENTAL. DEPENDING ON THE COUNTRY WHERE THE RENTAL TAKES PLACE THESE GENERAL RENTAL TERMS MAY BE SUPPLEMENTED BY CERTAIN RENTAL TERMS SPECIFIC TO THE COUNTRY. PLEASE NOTE THAT THE SPECIFIC RENTAL TERMS THAT MAY APPLY TO THE RENTAL ARE AVAILABLE IN THE SECTION SPECIFIC RENTAL TERMS PER COUNTRY.

1 DEFINITIONS AND GENERAL PRINCIPLES

"You" are the customer (main driver) who signed the rental agreement and who is entitled to drive the vehicle.
"Europcar" is the EUROPCAR subsidiary or franchisee named in the rental agreement. "Vehicle" is the car or truck that Europcar is renting to you for the agreed duration of the rental agreement and will include all parts and accessories fitted to it at the commencement of the rental. "Damage" is any damage occurring to the Vehicle (including glass, lights and mirrors) and any damage occurring to third party property where applicable.

2 PREREQUISITES: WHAT DO YOU NEED IN ORDER TO RENT A VEHICLE?

You must hold and produce a driving licence valid in the country where the rental takes place. The driving licence must have been issued by authorised authorities at least 12 months before the date of the commencement of the rental. In addition to the normal driving licence, an international driving licence is also mandatory if the driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Please note that the international driving licence is valid only if accompanied by the normal driving licence.
When the rental is made outside your country of residence you must also present a valid identity card or a valid passport. These identification documents are generally not requested if you are a resident of a country belonging to the European Union and the rental takes place in another European Union country, except in some specific cases such as certain special or luxury vehicles. In most countries, you must be aged 21 or over to rent a car and have held a driving licence for at least one year. However, the age requirements may vary according to the country and to the vehicle category considered (see section ‘Specific Terms'). A young driver surcharge may be applicable in some instances. Details are available in section ‘Specific Rental Terms' at the time of reservation. The above requirements are also applicable to all additional drivers if any. You must produce a valid credit card with an expiry date after the due check-in date or a valid Europcar charge card at pick up time. If you use a Europcar prepaid voucher as means of payment (with a specified value or the mention 'Group & Days apply'), you must also present your own credit card for those charges that have not been prepaid (such as extras, refuelling charge, excess due in the event of damage to or loss of the rented vehicle). In some countries, for luxury and special models two credit cards (including at least one major credit card: Visa, MasterCard, American Express, Diners Club) are required and an authorisation will be requested on each. Details are available at a Reservation Service Centre or by selecting your country of destination in the " Specific Rental Terms". Please note that Europcar accepts major credit cards such as American Express, Diners Club, Mastercard, and Visa. As certain credit card companies may not be represented in all countries, it is advisable to verify in advance the acceptance of a given card in a small or remote country (see section ‘Specific Rental Terms'). Credit cards are accepted to the limits authorised by the credit card company. Only the lowest vehicle categories may be rented against cash or cheque payment (see section ‘Specific Rental Terms') Please refer to the section "Prepayment Terms & Conditions" for additional information

3 YOUNG DRIVER SURCHARGE

When renting a vehicle, a driver qualified as a "young driver" pays a specific charge (according to the Terms and Conditions of the country of rental) - the "Young Driver Surcharge".
Terms and conditions of the applicable Young Driver Surcharge may vary from one country to another: it is therefore strongly recommended to consult the relevant terms and conditions either at time of booking online, via your local Europcar Reservation Office or at time of rental.

4 THE VEHICLE: CONDITION, USE, BREAKDOWN ASSISTANCE AND MAINTENANCE/MECHANICAL PROBLEMS

4.1 Condition of the Vehicle.
A description of the condition of the Vehicle will be given to you at the same time as the rental agreement. Before leaving the rental location, you are required to check the condition of the Vehicle. Where an apparent defect is found which is not already listed in the document, you must immediately inform the Europcar employee at the counter in order to proceed with a joint-examination of the Vehicle. In such a case, amendments must be made to the document and duly countersigned by both parties. If the amended document is not countersigned by both parties, the condition of the Vehicle will be as set out in the document given to you with the rental agreement and it will be considered that you received the Vehicle in proper working condition. You will return the Vehicle in the same condition as it was provided at the start of the rental. You are responsible for any repair or refurbishment costs and these will be added to the cost of the rental, subject to the conditions of the section "Summary of Optional Guarantees" as set out below. 4.2 Use of the Vehicle The Vehicle must not be driven by anyone other than you and then only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by the Law. If you wish to take the Vehicle outside the country of rental, you must check that the Europcar Country's Terms & Conditions so permit you and, where necessary, obtain Europcar's prior written consent. Depending on the country of rental, some restrictions may apply with respect to: - loading the vehicle on trains, boats, ferries or similar means of transportation; - taking the vehicle from the mainland onto an island; - taking certain types of vehicles across borders. You are advised to check at the time of reservation. Details of the restrictions which currently apply are displayed in the section ‘Specific Rental Terms' and will be given to you at the same time as the rental agreement. You must take care of the Vehicle, keep it in good repair and condition, pay any fines for which you may be liable, reimburse Europcar for any damage to the Vehicle, and refund Europcar for any costs it incurs. The Vehicle will be provided to you with a full fuel tank. You must only refuel the Vehicle with the correct type of fuel. Costs of fuel and for the refuelling service will be at your expense if the Vehicle is not returned with a full tank. Europcar strongly recommends that you carefully read this information available at the Europcar counter. You are liable for all fees, taxes, fines and penalties incurred in connection with the use of the Vehicle and for which Europcar is charged, unless they have arisen through the fault of Europcar. During the rental period you must carry out the usual checks (engine oil level, tyre pressure, etc.) as would any careful user and you must respect the maintenance cycle of the Vehicle as stated in the maintenance guide, if any. When parking the Vehicle, even for a short period, you undertake to lock it and make use of the Vehicle's alarm and/or immobilisation equipment. You must never leave the Vehicle unoccupied with the keys in the ignition. Non-return of the keys will lead to invalidation of the theft cover. You undertake to use the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward. In particular, you must not use the Vehicle under any of the following conditions or for any of the following purposes: - driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances, - transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances, - carrying anything which, because of its smell or condition, harms the Vehicle or causes Europcar to lose time or money before it can rent the Vehicle again, - transportation of live animals (with the exception of domestic pets, subject to prior authorisation by Europcar), - with a roof rack, luggage carrier or similar, unless supplied by Europcar, - re-rental to or use by other persons, - carrying passengers for hire or reward, - participating in rallies, competitions or trials, wherever they may take place, - giving driving lessons, - pushing or towing another vehicle (except those vehicles equipped by Europcar with a towing-hook; maximum load 1,000 kg), or exceeding the authorised load weight. - travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tyres or its under body mechanics at risk, - intentionally committing any offence. - none of the goods and baggage carried in the Vehicle, including their packing and stowage equipment, will be permitted to damage the Vehicle, nor put the occupants abnormally at risk, - in any way which breaks the highway Code, road traffic laws or any other laws. You will be liable for any offence committed during the rental period which relates in any way to your use of the Vehicle, as if you were the owner of the Vehicle. Upon the request of the Police or any official body Europcar may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of the country of rental. 4.3 Maintenance / Mechanical Problems The Vehicle has been provided to you with a full set of tyres in good condition. In the event that any of them is damaged for any reason other than normal wear and tear, you undertake to replace it immediately at your own expense with a tyre of the same dimensions, type and wear characteristics. You must stop the Vehicle if any of the instrument panel warning lights, which are intended to indicate the existence of a mechanical problem, light up, or if you become aware of anything else which may indicate the presence of a mechanical problem with the Vehicle. If the odometer has stopped functioning for any reason other than a technical failure, you will be required to pay a distance charge according to the rates in force in the country of rental. When the rental starts, the Vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes un-roadworthy or unfit for normal use during the rental because of mechanical breakdown or accident, you must inform a Europcar station or telephone the emergency number shown on the wallet of the rental agreement. Europcar will have the choice between replacing the Vehicle or accepting repairs to be done to the Vehicle. In the latter case, repairs can only be made after written or oral confirmation from and instructions given by Europcar as well as prior acceptation by Europcar of the estimation of costs. You must be able to provide the name and station name of Europcar accepting the repairs. Without prejudice to any question of liability, the expenses for the repairs may be charged directly to Europcar. If not, Europcar reserves the right to request from you the remittance of the defective pieces and the paid invoice. The fees and expenses of any repair undertaken without the order of Europcar will not be reimbursed to you. You must inform Europcar, or one of its agents, of all accidents, damage to or breakdowns of the car, even those which may already have been repaired, when you return the Vehicle. You will remain liable for any damages to Europcar. In any case, neither Europcar nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings...) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort. 4.4 Breakdown Assistance For the length of the rental, as agreed with Europcar, you have the benefit, at no extra cost, of a Breakdown and Assistance Service. If required, this service can be contacted by calling the telephone number indicated on the wallet of the rental agreement or on the windscreen or on the key holder. In order to benefit from this cover, you must make contact with the Breakdown and Assistance Service immediately after the occurrence of the incident. If you do not contact the Breakdown and Assistance Service and if you initiate steps or make any disbursements without the prior consent of Europcar, you will not be able to claim for reimbursement of the expenses. The rule of prior approval does not apply in the event of breakdown on motorways and solely in this case. Consequently, the roadside repair or towing expenses will be reimbursed to you

5 RENTAL PERIOD

5.1 Principle and Calculation
You undertake to return the Vehicle to Europcar at the agreed place, on the date and at the time indicated on the rental agreement. The maximum duration of a rental agreement may vary from one country to another. The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the Vehicle is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period. If you return the Vehicle to any other Europcar rental location than the agreed location, repatriation costs will be charged to you.

Europcar strongly recommends that you carefully read this information available at counter

5.2 Extension of the Original Duration of the Rental
Should you wish to keep the Vehicle for a period longer than that originally set out in the rental agreement, you are must first contact by phone the nearest Europcar location in order to extend the duration of the rental agreement (depending upon the country of rental this may require you to come in person to a Europcar location). The Vehicle is insured for the period mentioned on the rental agreement. Unless otherwise agreed in writing by Europcar, once this period is passed, the contracting party remains liable for any damages to Europcar. 5.3 Delivery and Collection Terms Where you ask Europcar and Europcar agrees in writing to deliver the Vehicle or to collect the Vehicle, you may have to pay additional charges and follow additional instructions. You must check at the time of reservation. When you return the Vehicle, or if Europcar has agreed you will do so, when you leave the Vehicle for collection by Europcar, you must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet. You must also do anything else, which Europcar requests as a condition of agreeing to collect the Vehicle. You must return the Vehicle immediately if Europcar asks you to do so. In the event that the Vehicle is not delivered to Europcar upon request you hereby authorise Europcar to enter your premises and to do any and all other things necessary to repossess the Vehicle. You will be liable for any costs associated with such repossession. Europcar may repossess any vehicle without notice or liability where Europcar deems that such repossession is necessary for its own protection. 5.4 End of Rental The end of the rental is defined by the return of the Vehicle and of its keys to the rental counter at the agreed Europcar location. This must be done to a uniformed Europcar employee and under no circumstances should you give the keys to any person present at the Europcar location and who you assume or who purports to be a Europcar employee. If explicitly mentioned in writing in the rental agreement the keys may be returned to the reception desk of a hotel. If the Vehicle is returned without its keys, you will be invoiced for the cost of the replacement keys. Europcar strongly recommends that you carefully read this information available at counter Under no circumstances will Europcar accept any liability for articles that may have been left in the Vehicle at the end of the rental. IMPORTANT NOTE: Outside the normal opening hours, depositing the keys and documents in a letter box does not constitute the end of the rental. You remain liable for any damages until a Europcar employee takes possession of the Vehicle, documents and keys when the Europcar location opens. 5.4.1 In the event of confiscation, theft or accident In the event of measures by third parties, including attachment, confiscation or impounding of the Vehicle, you must immediately inform Europcar in writing. Europcar will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss...) to the Vehicle unless it is demonstrated that Europcar is directly responsible for such confiscation or impounding of the Vehicle. Furthermore, the rental agreement may be automatically terminated as soon as Europcar is informed of such action by the legal authorities or by you. Any use of the Vehicle which may be detrimental to Europcar will entitle Europcar to automatically terminate the rental agreement with immediate effect. You will then return the Vehicle immediately as soon as Europcar so requests. In the event of theft of the Vehicle, the rental agreement will be terminated as soon as Europcar has received a copy of the theft declaration made by you to the police authorities. In the event of an accident, the rental agreement will be terminated as soon as Europcar has received a copy of the accident report completed by you and, where applicable, the third party. If Europcar provides a new vehicle, the rental agreement will be amended accordingly. Furthermore Europcar will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the Vehicle including, in particular, baggage and/or goods

6 RATES / TERMS OF PAYMENT

6.1 Rates
The total charges for each rental will be determined according to the price list applicable at the time of rental. If you do not meet the preconditions for a contractual rate, then the standard rate is to be paid. In the event of one-way rental, the one-way rate is applicable. 6.2 Terms of Payment When payment is made by means of a credit card, an authorisation will be requested prior to the start of the rental. The minimum amount of the authorisation will be determined by multiplying the rate by the rental period reserved by you and other relevant charges. This amount is not debited. It is held on cardholder's bank account until the final rental charge amount is debited. When the Vehicle is returned, the invoiced amount will be charged to the credit card provided, unless you present another means of payment. In some countries and for some credit card types, Europcar offers a dynamic currency conversion (DCC) option to be selected at pick up time only. In such a case, you have the choice at the start date of rental to elect to pay either in the currency of the country of rental (Rental Currency) or to pay in your own credit card billing currency. If the payment is made in the Cardholder's Billing Currency the invoiced amount will be converted by Europcar, from the Rental Currency, to the Cardholder's Billing Currency. If for whatever reason the conversion cannot be processed by Europcar, or is declined by the cardholder at time of rental or when this DCC option is not available in the country, the transaction will be submitted in the Rental Currency and then converted afterwards according to the cardholder's bank conditions. When payment is tendered by means of a Europcar Privilege charge card it will be accepted on and subject to the terms on which Europcar issued such card. In the event of non-payment by the due date shown on the invoice, you will be liable, for payment of interest on the due amount in accordance with the details on the invoice, if any. Non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise Europcar to require immediate return of any vehicles still on rent and to terminate the agreements relating to such rentals. The tariffs applicable to the rental, to the additional services and to the optional covers or insurances are those which are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (Vehicle type rental, duration, return station...). Any modification in the characteristics will entail the use of an appropriate alternative tariff. Should the Vehicle not be returned with a full fuel tank, you will be charged for the missing quantity of fuel and for the refuelling service according to the tariffs in force in the country of rental, unless you have subscribed to the full tank option. Europcar strongly recommends that you carefully read this information available at counter

7 INSURANCE

All the vehicles in Europcar's fleet are insured against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle. The amounts for such liability cover are available on request in the country of rental.
In particular, you must comply with the rule concerning permitted destinations, as set out in Article "use of the vehicle" above, in order to have the full benefit of the insurance provisions. IMPORTANT NOTE: Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc., is excluded from the damage cover, unless force majeure can be proved. Exceptions to this regulation may apply in some countries. 7.1 Liability in the Event of Damage to the Rental Vehicle or Theft or Conversion thereof 7.1.1 You will be liable for any damages to Europcar when renting a Vehicle that has been entrusted to you. Therefore, in the event of theft of the Vehicle or damages caused to it, you must fully indemnify Europcar (the indemnification will include the amounts corresponding to the repair costs, resale value of the Vehicle, loss of use, administration charges...). The amount will not exceed the market value of the rented vehicle at the time of the event. This liability may be reduced if you opted for the "reduced liability" plan as defined in Article above. Therefore, at the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT, YOU WILL BE DEBITED with an amount equal to the non-waivable excess charge according to the tariffs in force in the rental country. IN THE EVENT OF LIGHT DAMAGE, YOU WILL BE DEBITED according to the provisions of section 6.1.2. You are advised that any waivers you may have chosen will be invalidated if you fail to take reasonable measures for the safety of the Vehicle, its parts or accessories, or fail to comply with all restrictions on the use of the Vehicle or otherwise abuse or misuse it. You will not be exempt from liability towards Europcar in the case of breach of contract. Therefore, you will be responsible for any financial loss Europcar suffers as a result of such breach and for any relevant claims made by other people. You agree to pay any amounts Europcar spends in enforcing these terms. THEREFORE IN ANY CASE, NEITHER EUROPCAR NOR ITS OFFICERS, DIRECTORS, EMPLOYEES WILL BE LIABLE TO THE CONTRACTING PARTY FOR ANY AMOUNTS NOR FOR ANY ACTIONS, LAW SUITS OR CLAIMS RELATED TO ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT) ARISING OUT OF OR IN CONNECTION WITH THE RENTAL OR THE USE OF ANY VEHICLE WHEHER THE ACTION IS BASED ON CONTRACT OR IN TORT. YOU WILL INDEMNIFY AND HOLD EUROPCAR HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES OR EXPENSES ARISING OUT OF THE RENTAL AND/OR THE USE OF THE VEHICLE. If the loss suffered by Europcar is subsequently reduced (recovery of the Vehicle within 60 days, partial or total liability on the part of the Third party), you will receive the corresponding reimbursement. 7.1.2 Light damage (valid only if applicable) Both at check-out and check-in Europcar will, together with you, record in the rental agreement all visible light damage to a vehicle in compliance with the detailed list of light damages and repair costs displayed at the counter which you hereby acknowledge. At check-out unrepaired damage must appear on the rental agreement with the appropriate signatures by you and Europcar. At the end of the rental i.e., at check-in, the identification of any new light damage must be added to the rental agreement. Any new light damage will be immediately pointed out to Europcar, mentioned in the rental agreement, and signed by you and Europcar. This damage will be charged to you at the repair price mentioned in the list displayed at the counter. Where this option is available, you will approve by signing electronically or by signing the relevant paper document. These repair costs will be directly billed to you by Europcar and will include the cost of the damage repair as well as administration charges, immobilisation costs, spare parts and labour costs. The above-mentioned invoiced repair costs are payable under the same conditions as for the payment of the rental agreement. Europcar strongly recommends that you carefully read this information available at counter 7.2 Summary of the Optional Contractual Guarantees Offered by Europcar ALL THE FOLLOWING GUARANTEES ARE ONLY APPLICABLE FOR THE DURATION OF THE RENTAL AGREEMENT AND SUBJECT TO COMPLIANCE WITH THE REQUIREMENTS OF THE TERMS OF SECTION 4. You acknowledge that you have read and understood the following summary of the terms relating to optional Exoneration and/or Limitation of Liability ("ELL") guarantees and that you may elect to choose any of the optional ELL guarantees by so indicating on the rental agreement. CDW (Collision / Damage Waiver): If chosen and indicated in the rental agreement or if included in the rate, this facility will limit your liability for any damage to the Vehicle which is not otherwise recovered from a third party, subject to the Non-Waivable Charge. Exceptions to this regulation may apply in some countries. NWC (Non-Waivable Charge): Fixed amount charged for every rental for which CDW has been taken out and where the Vehicle is returned damaged and the repair costs are not recovered from a third party. The amount of Non-Waivable charge may vary from time to time. Details are available at time of rental. P.A.I (PERSONAL ACCIDENT INSURANCE): If chosen and indicated in the rental agreement or if included in the rate, this option provides a financial indemnity for you and passengers (subject to permitted number of occupants in the vehicle) in the event of death or permanent disability. The amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly, Partial Disability may lead to lower payment or to no payment at all if disability percentage is below a certain threshold. Some countries may also provide reimbursement of medical costs under this option. The PAI coverage is provided by Insurance Company. The terms and conditions of this coverage are contained in a master policy, a copy of which is available upon request. By accepting the PAI coverage you agree to the terms and conditions of the master policy. TW / TP (Theft Waiver / Theft Protection): If chosen and indicated in the enrolment form or if included in the rate, this relieves you of your financial liability in the event of the Vehicle being stolen, except where incurred through negligence and/or breach of contract. Subscribing to the CDW option alone does not necessarily provide this cover. TW may be mandatory in some countries and is strongly recommended in many countries. It may be subject to a non-waivable charge

8 DATA PROTECTION LAW

Please note that in the course of the performance of the booking as well as the rental process, Europcar collects some personal data. It is mandatory to provide all the information requested; in the absence of such information, Europcar will not be able to correctly ensure the booking and/or the rental.
Under the French Data Protection Act, you have the right to access, update, correct or delete personal data collected by us. You may correct factual errors in that data by sending a request to us pointing out the error. You should contact our main office in the country in which you reside for information about how to exercise these rights. In order to allow us to provide you with effective services, Europcar.com may from time to time transfer data collected to other companies in the EU or outside the EU. This transfer does not imply any restriction and our privacy policy will be fully applicable. By accepting these General Rental Terms, you hereby authorize Europcar International to proceed with such a transfer.

Europcar recognises the importance of providing an accessible and usable website for all user groups, including the disabled. We have incorporated 'best practice' design principles and established W3C standards and guidelines, to ensure that this website can be used effectively and easily by all. We are currently in the first phase of an ongoing process to improve functionality, usability and accessibility. Research and studies have been carried out to help ensure these are developed in a user focused manner. If you would like to give us feedback about your experience of using our site, we would greatly appreciate your time. Please send your comments to webmaster@mail.europcar.com

The Europcar cards and Ready Service Terms below are applicable as of February 10th 2009.

I. GENERAL CONDITIONS FOR ALL EUROPCAR CARDS

Europcar cards are personal to the holder.
1.1./ Nominative Europcar cards are not transferable and can be used only by the person named on the card (hereafter referred to as the "cardholder") and when the cardholder's signature is made in indelible ink on the back of the card. Rental Conditions/Requirements 1.2./ All rentals are subject to Europcar's General Rental Conditions and Qualifications in force. 1.3./ The issue of a card implies that the cardholder meets the requirement that the driver is aged 21 or over and can present at time of start of rental the card, plus a full, valid, unendorsed driving license, applicable for the vehicle rented. Additional conditions may be required according to the country of rental. These conditions are subject to change from period to period, from country to country and from station to station. These rental requirements are available on request from the Europcar country headquarters. 1.4./ The issue of a card does not imply insurance cover is provided by Europcar and/or the cardholder. Insurance requirements are subject to change, from period to period, and can be different according to the country and station of rental. These insurance requirements are available on request from the Europcar Country headquarters. Card Cancellation 1.5./ If any Europcar card is lost or stolen, or otherwise deemed necessary to be cancelled, the cardholder shall immediately notify the Europcar headquarters in his/her country of residence in writing, quoting the Driver ID number and supplying Europcar with all information necessary to identify the card. 1.6./ Any verbal communication must be confirmed immediately in writing. The cardholder will remain liable for the misuse of his or her card, including any charges and costs incurred as a result of this misuse, until written notification is received by Europcar. Card expiration and renewal 1.7./ The expiry month and year of the card is displayed on the card as MONTH MONTH YEAR YEAR. The expiry date is the last calendar day in the month displayed. The card cannot be used after this date. 1.8./ Cards will normally be renewed by Europcar without communication with the cardholder, unless suspended, cancelled by the cardholder or Europcar or not used in the 12 months preceding the expiry date. Cards shall not be renewed if notice of cancellation is received in writing by Europcar no later than 2 calendar months prior to the card expiry date. Europcar reserves the right not to renew a card without giving reason or prior notice. Information Storage and Disclosure 1.9./ The information requested on the application form is compulsory to obtain a Europcar card and the services linked to the card. This information will be stored on a computerised database, which the cardholder may consult at any time to review and rectify his/her personal data. Europcar is authorised to disclose to any third party having the right to request such information any details regarding the cardholder, subject to local regulations concerning data held on computer systems. Europcar may also disclose information concerning the cardholder within the Europcar worldwide network and to third parties for purposes connected with vehicle rental. The information which you provide in your application may be disclosed to a licensed credit reference agency, which will retain a record of such. It may be used by other lenders in assessing other applications by you and for occasional debt tracing and fraud prevention. 1.10./ To consult or rectify the data stored or to oppose its disclosure to third parties, the cardholder must write to Europcar headquarters in his or her country of residence. 1.11./ All communications referred to in these Terms and Conditions shall be addressed to the Europcar Headquarters in the country of recorded residence of the cardholder. A list of Europcar Country Headquarters is available on the internet at www.europcar.com and from : EUROPCAR Europcar House Aldenham Road WATFORD WD23 2QQ Telephone (44) 1923 81 10 00 Fax (44) 1923 81 10 10 Customer Services 0870 899 9900

II. GENERAL TERMS FOR EUROPCAR CARDS WITH A CHARGE OPTION (CORPORATE COMPANY CARDS)

The card
2.1. The Europcar charge card (hereafter referred to as the " card ") is not a credit or cheque guarantee card. The card is issued free of charge. 2.2. The card remains the sole property of Europcar and must be returned to Europcar on demand. Europcar reserves the right to withdraw the card and demand return there of in writing without giving reason or prior notice. Europcar may enter card details on a list of cards not to be accepted by Europcar for any reason without giving reason or prior notice, such cards shall not be accepted for credit transactions by Europcar and Europcar accepts no responsibility or liability in respect of any event arising from the listing of a card. 2.3. Where local regulations concerning the use of the card outside the country of issue are in force these regulations shall be adhered to by the cardholder and by Europcar stations. A copy of the list of Europcar stations is available on request from Europcar. 2.4. The card may not be acceptable by Europcar for payment for some specific products and/or vehicle types, depending on Europcar policy which may vary from period to period, from country to country and from station to station. This policy is subject to change without prior notice. 2.5. The card is issued to a named person (the cardholder) following credit enquiries, credit approval and the establishing of a Europcar business account by Europcar. Credit authorisation may be withdrawn at any time without giving reason or prior notice. Collective cards (cards in the name of a corporate entity not displaying a cardholder name) shall be signed on the reverse of the card by the corporate entity authorised signatory immediately upon receipt and prior to distribution to authorised representatives of the corporate entity and shall be used only by persons so authorised by the corporate entity authorised signatory, the cardholder in this case being in the corporate entity authorised signatory. Payment 2.6. Europcar will send an invoice to the cardholder in respect of rentals in accordance with Europcar's normal conditions of vehicle rental in force at the time, which shall be the only terms and conditions governing the amount and time for payment. Signature on the Europcar Credit Request and/or on the card and/or use of the Europcar card implies full acceptance of Europcar's general rental conditions. 2.7. Credit terms are as indicated on the Europcar Credit Request, and as per the payment date of the invoice. Payment shall be the method agreed with Europcar in the previously completed credit request document. Where no method is thus stated, payment will be by commercial cheque drawn on the account specified in the previously completed credit request document. 2.8. Invoices and payment shall be in local currency of the country of recorded residence of the cardholder. Foreign rentals will be converted to local currency in the exchange rate applicable for the date of the invoice. The exchange rate shall be fixed by Europcar and may vary from period to period and from country to country. For foreign rentals carried out in the Euro zone by a Euro zone resident, the national currency conversion will be calculated in accordance with the rules of the European Commission. 2.9. If payment is not made upon any invoice for rental and other charges addressed to the cardholder, the cardholder or other party responsible hereunder shall be liable to pay the cost of Europcar enforcing any of its rights against the cardholder and any expense incurred as a result of the cardholder's failure to pay said invoice or otherwise honour his / her obligation thereunder. 2.10. If the cardholder fails at any time to make payment on the due date then the period between the due date and the date on which the unpaid sum is paid in full shall be divided into successive periods of such duration as Europcar may determine and the cardholder shall pay interest on such unpaid sum for each period (as well as before judgement) such interest accruing daily on the basis of a year of 365 days and the number of days elapsed at the rate determined by Europcar. The rate may vary from period to period and from country to country, according to local regulations or terms and conditions of credit and is available on request from Europcar. Indemnification 2.11. In the event of a card being issued in the name of a company or a partnership or another body corporate or incorporate with an individual also named on the card then in the event of the cardholder failing to pay according to the terms of payment any invoice for rental and other charges upon receipt of same or otherwise failing to honour any obligation pursuant to a rental agreement made using the card issued in these circumstances the individual shall indemnify Europcar in respect thereof. 2.12. The cardholder accepts the right of Europcar at any time to vary the rental charges (except for rentals which have already begun, or been reserved) and the cardholder accepts any liability that may arise therefrom. The cardholder will indemnify and guarantee Europcar on demand against all costs, expenses, losses, claims, proceedings and damages suffered or incurred by the cardholder or Europcar in respect of the invoice. Changes in card details, personal details and/or corporate details and circumstances 2.13. If any information shown on the card or on the accompanying card carrier or on the credit request document previously submitted by the cardholder or otherwise normally deemed as being relevant to the use of the credit facility with Europcar, including financial condition of the corporate entity, is incorrect or changes at any time during the validity period of the card the cardholder shall inform Europcar immediately in writing. Europcar shall at its discretion issue a replacement card if deemed necessary by Europcar and shall update the cardholder record accordingly, and may withdraw credit facilities without reason or further notice. In any event, the cardholder shall ensure the card is not used if the financial condition of the corporate entity is such that it is not making payment on any invoices for any reason. Additional cards 2.14. The cardholder may request from Europcar in writing usually on the Europcar document available for this purpose, and by such request authorise Europcar to issue additional cards to the persons nominated by the cardholder who are employed by the cardholder. On issue of such a card the cardholder will be responsible for the use of the additional cards as if such use were by the cardholder him / herself. The cardholder will be liable to pay all rentals and other costs arising under any rental agreement entered into by any nominated person using the additional card. 2.15. In the event that the additional cardholder ceases to be employed by the cardholder or ceases to be eligible for credit then the cardholder shall immediately inform Europcar of that fact in writing and will destroy the additional card or return it to Europcar immediately. The cardholder will nevertheless continue to be responsible for all rentals and others costs arising under any rental agreement entered into by any nominated person using an additional card. Invoice queries 2.16. If the cardholder considers an invoice is incorrect or the cardholder requires further information concerning a specific transaction on a particular invoice the cardholder must inform Europcar's Customer Services Department at Europcar headquarters in his / her country of residence in writing either within 15 days from the issuing date of the particular invoice giving rise to said query and/or within 7 days of the following monthly statement and on a receipt of said enquiry Europcar may if it is regarded as appropriate (at the entire discretion of Europcar) advise the cardholder in writing that they need not pay that specified disputed amount in the particular invoice until all investigations into the enquiry have been completed to the satisfaction of Europcar. In any event, the cardholder will still be obliged and under duty to pay the parts of the invoice which are not involved in the query or under dispute. Change of terms and conditions 2.17. The terms and conditions of use of the card are subject to change without prior notice

III. GENERAL READY SERVICE TERMS

The General Ready Service Terms below are applicable as of May 1st 2002.
The General Terms for All Europcar Cards (I), General Terms for Europcar cards with charge option (II), and the General Ready Service Terms (III) shall govern the relationship between Europcar issuing the Europcar Privilege Ready Card and the Customer on acceptance by Europcar of the Customer's application for Ready service enrolment. The purpose of the Ready service according to the conditions below is to propose to the customer a service which speeds up the rental transaction. An optional facility is offered (The Master Rental Agreement option) if the Customer selects this at the time of enrolment. 3.1. Definition of the Ready Service Both a pre-printed rental agreement and the key of the reserved vehicle are prepared at the disposal of the Customer when he / she arrives at the Europcar location. Enrolment in the Ready service is free of charge. All the information required to complete the pre-printed rental agreement is provided by the Customer in the enrolment form and at the time of the reservation. Each rental is a separate rental agreement in the country of rental between the Customer and the Europcar company, or Franchise providing the vehicle. For each rental the Customer will get a pre-printed rental agreement which must be signed by the Customer at the time of collection of the vehicle except if the Customer chooses the Master Rental Agreement option. In such case the Customer will accept the Worldwide Rental Terms (See Section V) 3.2. Eligibility for the Ready Service The Customer will need to duly complete and sign the appropriate section of the enrolment form. As a Member of the Ready Service the Customer will accept to be bound by the General Terms for all Europcar cards and the Ready Terms. The Customer must be at least 23 years old. Once Europcar accepts the Customer's enrolment application, Europcar will introduce or update the personal details of the Customer in its computerised system. Europcar shall allocate a Driver Identification number (ID number) to the Customer, or if the Customer is already a Europcar client, shall confirm the ID number of the Customer. Such ID number shall be embossed on the Europcar Privilege Ready Card to be delivered to the Customer. The Customer shall only be entitled to the Ready Service while the Customer holds a valid individual Europcar Privilege Ready card with or without a charge card option or a valid Credit card accepted by Europcar and linked to his/her Europcar id number. If the Customer holds a valid individual Europcar Privilege Ready card without a charge card option, it must be linked to a valid accepted credit card via his/her Europcar ID number. Europcar reserves the right to verify the accuracy of any information provided by the Customer before accepting the Customer's enrolment and at each rental transaction through the Ready Service. 3.3. Guaranteed Reservation, Cancellation & No show To qualify for use of Ready service, you must make a reservation up to 2 hours prior to the time of pick up, quoting your Europcar ID number. At the time of reservation both parties shall confirm that this will be a Ready service rental transaction and shall agree the location, vehicle category and checkout time and duration of the rental. Europcar guarantees to provide the vehicle category reserved. If the reserved category is not available, a higher vehicle category will be provided at no extra cost. You may modify or cancel your non-prepaid reservation without charges, provided it is done up to 2 hours prior to the due pick up date and time. Within the Ready service, you benefit from the "Guaranteed Reservation Hold "of our Reservation policy (Please Refer to our "Online Booking Terms & Conditions") : the Europcar pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due check out time for stations open 24 hours. Failing to quote your Driver ID at booking time, then you will not qualify a "Guaranteed Reservation hold". If you did not cancel your non-prepaid reservation up to 2 hours prior to the due pick up date and time and fail to collect your vehicle prior to the closing time of the station (or up to 12:00 (noon) the day following the due check out time for stations open 24 hours) - a fee of $0 NZD in NZ or €30 (plus applicable tax), or equivalent in destination country currency for other countries, will be charged to your credit card ("No Show Fee") by Europcar. This amount will be charged either in local currency or in your card billing currency, where applicable and at the exchange rate & conditions valid at time of transaction and pursuant to the applicable terms and conditions of the Europcar country of rental valid at time of transaction. 3.4. Availability of the Ready Service The Ready service will be available at selected major Europcar Rental Locations Worldwide (list available at reservation time and shown by an * in the list at the end of these conditions). The Ready service will be identified with a Ready signage at the participating rental counters. Europcar may modify the list of locations at any time without prior notice. The list of such locations will be provided to the Customer upon request. Furthermore, the Customer can obtain information on participating locations and countries from a reservation agent at the time of reservation. Prior to taking possession of the vehicle and leaving the rental location, the Customer must produce to a Europcar employee his / her: - valid Privilege Ready card, - valid driving licence, - valid identity card or valid passport by default, when renting outside his / her country of residence. The Ready service will not be available for: - certain kinds of vehicles (i.e Trucks and Cars of the "Special" category - sipp code starting with X), - specific requirements such as : Additional drivers and Rental up to 28 days, - special equipment such as: Baby seats, luggage rack, snow tyres,.. Nevertheless, upon request by the Customer, Europcar may decide to waive the above restrictions and grant the Ready service to the Customer according to these terms. Any information concerning the availability of the Ready service will be given to the Customer upon request from the reservation agent at the time of reservation. If for any reason whatsoever the availability of the Ready service cannot be confirmed at the time of reservation or offered to the Customer at the time of collection of the vehicle, the rental transaction will be processed according to Europcar's standard rental procedure at the location concerned for non Ready service customers. Europcar, whilst taking all precautions and using its best efforts to prevent such occurrence shall not be liable for any loss, damage or expense resulting from the failure to provide the Ready services. Furthermore Europcar reserves the right to interrupt, modify or terminate the Ready service at any time without advance notice. 3.5. Customer's representations warranties and indemnity The Customer represents and warrants that the information provided on the enrolment form is true, accurate and complete. The Customer undertakes to notify Europcar in writing of any change in his / her home and professional details, billing address, change in driving licence number and expiry date or the status thereof due to endorsement, suspension, revocation or restriction of driving licence, any conditions of any nature which impair driving ability, change of credit card identification and expiry date or loss or theft of the Privilege Ready card and credit cards, or other information provided on the enrolment form. The Customer further agrees to fully indemnify and hold EUROPCAR harmless from and against any loss, liability or expense arising out of any failure to so notify EUROPCAR or which results from non-disclosure by the Customer of a change in any of the information previously provided or arising out of any infringement of any conditions resulting from these terms. 3. 6. Payment terms The means of payment recorded to the pre-printed rental agreement will be the one provided by the Customer on the enrolment form, at the exclusion of any other means of payment. If several means of payment are mentioned by the Customer in the enrolment form, the first means of payment shall be the Europcar charge card and otherwise the first preferred valid credit card. Travel vouchers, award certificates, promotional coupons, travel orders and the like may only be used for rentals through the Ready service with Europcar's prior approval at time of reservation. 3.7. Termination As soon as the Privilege Ready or credit card of the Customer expires for any reason whatsoever, the Ready service will be terminated at the same date unless a duly completed update form has been faxed or mailed to Europcar in due time. Update forms can be obtained from the Europcar headquarters in his / her country of residence. In the event of loss or theft of the Privilege Ready card, the Customer shall immediately notify by any means the Europcar Headquarters in his/her Country of residence and confirm the loss in writing. In such a case the Ready Service is terminated until a new enrolment form has been signed by the Customer and a new Europcar card giving access to the Ready service has been sent to the Customer. Each party has the right at its discretion to terminate the enrolment in the Ready service by giving the other one month's prior notice at the relevant address on the enrolment form or such other address as may subsequently have been notified. Europcar is entitled to terminate the enrolment in the Ready service immediately without prior notice in the event of breach of any obligations by the Customer or if any information given by the Customer in its application for enrolment in the Ready service or otherwise is or proves to be inaccurate incomplete wrong or misleading. 3.8. Force Majeure Either party shall be excused from any delay or failure in performance of its obligations caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited to, earthquake, labour disputes, riots, governmental requirements/decisions/regulations, inability to secure materials on a timely basis, failure of computer equipment, failures or delays of sources from which information or data is obtained and transportation difficulties. 3.9. Miscellaneous These terms in connection with the Customer's membership of the Ready service shall be governed by and determined in accordance with the laws of the country of the Europcar company or Franchisee which issued the Ready service enrolment form to the Customer. In the event of a dispute over its interpretation or execution, the courts of that country shall have exclusive jurisdiction. At any time Europcar can make any modifications, amendments, waivers or additions to these terms which shall be notified to the Customer accordingly. These modifications, amendments, waivers or additions shall be deemed to have been approved by the Customer unless the Customer gives Europcar written notice to the contrary within one month after such notification

IV. WORLDWIDE SPECIAL TERMS OF THE READY MRA OPTION & READY TERMINAL - except Portugal, South Africa

The following provisions apply only to the Customers who have selected the Ready Master Rental Agreement Option (Section C) on the enrolment form of the Privilege Ready Card.
The Ready service with Master Rental Agreement Option is progressively be available Worldwide except in Portugal and South Africa and is subject to the Worldwide Rental Terms (V) and the Worldwide Special Terms of the Ready Master Rental Agreement Option and Ready Terminal (IV). 4.1. Definition of the Ready Master Rental Agreement Option and the Ready Terminal Within that option and in addition to the above General Terms, the pre-printed rental agreement does not need to be signed by the Customer. As confirmed by the Europcar reservation agent, the Customer will collect the keys either from the Europcar counter or from the Ready Terminal by using his / her Europcar charge card or his/ her credit card. 4.2. Eligibility for the Ready Master Rental Agreement option By signing the enrolment form and agreeing to the Ready Master Rental Agreement Option with the Worldwide Rental Terms the Customer is deemed to have read, understood and accepted the provisions applying to such rentals processed through the Ready Master Rental Agreement Option either at the counter or via a Ready Terminal. Upon leaving Europcar rental premises, the Customer acknowledges that he has received and accepts the completed Europcar Ready service rental agreement for such rental. 4.3. Availability of the Ready Terminal Ready Terminals are installed in some Ready Europcar rental premises in Germany and will be extended to other countries later on (list available at reservation time and shown by an * in the list at the end of these conditions). Availibility of the Ready Terminal will be checked by the Customer with Europcar at the time of reservation. If a Ready Terminal is not available, the Ready Master Rental Agreement Option will be processed at the Europcar counter. As pre requisit for a rental to the Ready Terminal the Customer must be in a possession of a valid driving licence at the time of rental. Prior to the first rental to the Ready Terminal, the Customer must show his / her driving licence at the Europcar counter. The Customer will confirm unchanged driving licence status at every subsequent rental. The Customer will immediately notify Europcar of any change of driving licence status and/or personal data. Should the Customer violate one of the obligations cited above, then the Customer is liable to Europcar for all disadvantages and damages stemming therefrom and will hold Europcar harmless against all claims by third parties, in particular against recourse claims of the liability insurer. The rental agreement as printed by the Ready Terminal comes into force with the Customer whose card is inserted into the Ready Terminal, when the car keys are delivered for the vehicle for which the car keys as provided by the Ready Terminal are intended, at the rate agreed for said vehicle and for the rental period as validated in the Ready Terminal. Additionally the General Rental Conditions of Europcar as in force at the time of concluding the rental agreement shall apply. The Customer authorises Europcar to collect all receivables arising out of the rental agreement, including his/her own risk in the event of an accident caused by him/her by his/her own fault, via the card as used by the Customer for the Ready Terminal transaction. The Customer agrees to settle all claims of Europcar out of the rental agreement via the Ready Terminal which has been concluded by using a Europcar Card or a credit card accepted by Europcar, whether the Customer himself/herself or an unauthorised third party, who was not allowed to use such card, has used the said card for renting via the Ready Terminal. The Customer will not be liable for the costs incurred by any wrongful use of the Europcar card, if the Customer has informed Europcar of the loss of his/her Europcar card in good time so that the Europcar card should have been blocked by Europcar before its wrongful use. 4.4. Charges of each rental Within the Ready Master Rental Agreement Option, the Customer's signature on the enrolment form constitutes authority for Europcar to debit the total charges for each rental using one of the payment methods specified in the enrolment form, and to collect all claims stemming from the agreement concluded via the Ready Terminal or via the Counter with the mean of payment therein indicated, including the deductible in the event of of an accident caused by the Customer. The total charges for each rental shall be determined according to Article 5.5. 4.5. Customer's representations,warranties and indemnity The Customer agrees to hold harmless and to indemnify Europcar for any losses and or claims arising out of any rental concluded using the Europcar card or a credit card accepted by Europcar within the Master Rental Agreement Option which has been made by the Customer in breach of the terms of membership or by an unauthorised Customer or a third party using the Europcar Privilege Ready card or related credit card. The customer shall not be liable for such losses if in case of loss of the Europcar card, the customer has notified Europcar of the loss early enough to have allowed Europcar to block such card. 4.6 In the event of loss of the Europcar card The Customer must take prudent care of his / her Europcar card. In the event of it is lost, the customer must immediately notify his/her Europcar Country Headquarters and confirm in writing, quoting his/her driver ID. For Cards issued by Europcar Germany customer must notify Europcar on the following 24 Hours Service : Tel: 040 - 52 018 0 Fax: 040 - 52 018 2616 and confirm in writing quoting his/her driver ID

V. WORLDWIDE RENTAL TERMS of the Ready Service MRA Option (except Portugal and South Africa)

The Worldwide Rental Terms below are applicable as of May 1st 2002
5.1. Definitions and General Principles "Renter" shall mean the Customer who signed the enrolment form and who is entitled to drive the vehicle. "Europcar" shall mean the EUROPCAR company or franchisee named in the pre-printed rental agreement. "Vehicle" shall mean the car which Europcar is renting to the Renter for the agreed duration of the pre-printed rental agreement and shall include all parts and accessories fitted to it at the commencement of the rental. "Damage" shall mean any damage occurring to the Vehicle (including glass, lights and mirrors) and any damage occurring to third party property where applicable. 5.2.REQUIREMENTS IN ORDER TO RENT The Renter must hold and produce a driving licence valid in the country where the rental takes place. The driving licence must have been issued by authorised authorities at least 12 months before the date of the commencement of the rental. When the rental is made outside the Renter's country of residence he / her must also present a valid identity card or a valid passport. The Renter must also be at least 23 years old. For some types of vehicles, a higher age limit may be required. In certain countries a young driver fee is payable. Details are available at the time of reservation. Rentals under these Terms are personal to the Renter and the Renter cannot assign, transfer or delegate the same. 5.3.THE VEHICLE 5.3.1.Condition of the Vehicle. A description of the condition of the Vehicle will be given to the Renter at the same time as the pre-printed rental agreement. The Renter is required, before leaving the rental location, to check the condition of the Vehicle. Where an apparent defect is found which is not already listed in the document, the Renter is required to inform immediately the Europcar employee at the counter in order to proceed to a joint-examination of the Vehicle. In such a case, amendments must be stated in the document duly countersigned by both parties. If the amended document is not countersigned by both parties, the condition of the Vehicle shall be as set out in the document given to the Renter with the pre-printed rental agreement and the Renter shall be reputed as having received the Vehicle in good condition of use. The Renter shall return the Vehicle in the same condition as it was provided at the start of the rental. The Renter is responsible for any repair or refurbishment costs and these will be added to the cost of the rental, subject to the conditions of the section "Summary of Optional Guarantees" as set out below. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee located in Australia, Belgium, Germany and Luxembourg: Australia : The kilometer charge, if any, is calculated according to the Vehicle's odometer. If the Vehicle's odometer fails or is tampered with, the kilometre charge, if any, is of AUS$ 400 per day at the applicable kilometre rate. Belgium : When driving in Italy, the Renter remains totally responsible in the event of theft or conversion of vehicles from Fullsize, Premium, Luxury, Special, Cabriolets and SDMR Categories, without possibility for the Renter to take the theft coverage. It is not authorised to drive any model of the makes Mercedes, Audi and BMW from Belgium into Italy. Germany and Luxembourg : The Renter is obliged, at the expiry of the rental period, to return the vehicle to the agreed venue during Europcar's business hours. The kilometre price is calculated according to the odometer position from rental station to return station. If the odometer fails, then the calculation is made according to the roadmap distance plus 10 %, but at least 100 km per day, unless the Renter can prove that less kilometres were driven. 5.3.2. Use of the Vehicle The Vehicle must not be driven by anyone other than the Renter and then for so long only as the Renter's ability to drive is not in any way impaired by mental or physical incapacity or restricted by law. If the Renter wishes to take the Vehicle outside the country of rental, the Renter is obliged to check that the Europcar's Country Terms and Conditions so permit the Renter and, where necessary, obtain Europcar prior writen consent. Depending on the country of rental, some restrictions may apply with respect to : - loading the vehicle on trains, boats, ferries or similar means of transportation; - taking the vehicle from the mainland onto an island; - taking certain types of vehicles across borders.

The Renter is advised to check at the time of reservation. Details of the restrictions which currently apply will be given to the Renter at the same time as the pre-printed rental agreement.
The Renter must take care of the Vehicle, keep it in good repair and condition, pay any fines for which the Renter may be liable, and reimburse Europcar for any damage to the Vehicle, and refund to Europcar for any costs it incurs. The Vehicle will be provided to the Renter with a full fuel tank. The Renter must only refuel the Vehicle with the correct type of fuel. Costs for fuel and refuelling service will be at the expense of the Renter if the Vehicle is not returned with a full tank. The Renter is liable for all fees, taxes, fines and penalties incurred in connection with the use of the Vehicle and for which Europcar is charged, unless they have arisen through the fault of Europcar. During the rental period the Renter must carry out the usual checks (engine oil level, tyre pressure..etc) as would any careful user and must respect the maintenance cycle of the Vehicle as stated in the maintenance guide, if any. When parking the Vehicle, even for a short period, the Renter undertakes to lock it and make use of the Vehicle's alarm and/or immobilisation equipment. The Renter must never leave the Vehicle unoccupied with the keys in the ignition. Non-return of the keys will lead to invalidation of the theft cover. The Renter undertakes to use the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward. In particular, the Renter must not use the Vehicle for any of the following purposes: - driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances, - transportation of inflammable, dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances, - for carrying anything which, because of its smell or condition, will harm the Vehicle or mean Europcar lose time or money before it can rent the Vehicle again, - transportation of live animals (with the exception of domestic pets, subject to prior authorisation by Europcar), - with a roof rack, luggage carrier or similar, unless supplied by Europcar, - re-rental to or use by other persons, - carrying passengers for hire or reward, - participating in rallies, competitions or trials, wherever they may take place, - giving driving lessons, - pushing or towing another vehicle (except those vehicles equipped by Europcar with a towing-hook; maximum load 1,000 kg), or exceeding the authorised load weight. - travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tyres or its underbody mechanics at risk, - intentionally committing any offence. - none of the goods and baggage carried in the Vehicle, including their packing and stowage equipment, shall be permitted to damage the Vehicle, nor put the occupants abnormally at risk, - in any way which breaks the highway Code, road traffic laws or any other laws. The Renter will be liable for any offence committed during the rental period which relates in any way to his / her use of the Vehicle, as if he / she were the owner of the Vehicle. The Renter agrees that Europcar may pass his / her personal details to the Police or any official body who request them, if to do so would be in accordance with the data protection law of the country of rental. IMPORTANT NOTE: Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc.. is excluded from the damage cover, unless force majeure can be proved.Exceptions from this regulation may apply in some countries. 5.3.3. Maintenance / Mechanical problems. The Vehicle has been provided to the Renter with a full set of tyres in good condition. In the event that any of them is damaged for any reason other than normal wear and tear, the Renter undertakes to replace it immediately at his / her own expense with a tyre of the same dimensions, type and wear characteristics. The Renter is obliged to stop the Vehicle if any of the instrument panel warning lights which are intended to indicate the existence of a fault light up, or if the Renter becomes aware of anything else which may indicate the presence of a fault with the Vehicle. If the odometer has stopped functioning for any reason other than a technical failure, the Renter will be required to pay a distance charge according to the rates in force in the country of rental. When the rental starts, the Vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes unroadworthy or unfit for normal use during the rental because of mechanical breakdown or accident, the Renter must inform a Europcar station or telephone the emergency number shown on the wallet of the rental agreement. Europcar will have the choice between replacing the Vehicle or accepting repairs to be done to the Vehicle. In the last case, repairs can only be made after written or oral confirmation from and instructions given by Europcar as well as prior acceptation by Europcar of the estimation of costs. The Renter has to be able to provide name and station name of Europcar accepting the repairs. Without prejudice to any question of liability, the expenses for the repairs may be charged directly to Europcar. If not, Europcar reserves the right to request from the Renter the remittance of the defective pieces and the paid invoice. The Renter may at his / her own initiative, proceed to any repair. The fees and expenses of any repair undertaken without the order of Europcar shall not be reimbursed to the Renter. All accidents, damages or breakdowns of the car, even those which may already have been repaired, must be notified to Europcar or any of its agents at the time of return of the Vehicle. This clause is without prejudice to any liability which the Renter may have for payment of damages for which is responsible. Europcar will not be liable for the Renter's own loss or damage including loss of profit or earnings unless the competent laws provide that Europcar cannot exclude or restrict its liability to the Renter for this. 5.3.4. Breakdown Assistance For the length of the rental, as agreed with Europcar, the Renter has the benefit, at no extra cost, of a Breakdown and Assistance Service. If required, it can be contacted by calling the telephone number indicated on the wallet of the rental agreement or on the windscreen or on the key holder. In order to benefit from this cover, the Renter must make contact with the Breakdown and Assistance Service immediately after the occurance of the incident. If the Renter does not contact the Breakdown and Assistance Service and initiates steps or makes any disbursements without the prior consent of Europcar, the Renter will not be able to claim for reimbursement of the expenses. The rule of prior approval does not apply only in the event of breakdown on motorways. Consequently, the roadside repair or towing expenses will be reimbursed to the Renter. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee situated in the United-Kingdom: A Breakdown and Assistance service is provided through the AA, who must be contacted immediately. This cover provides assistance on all roads and motorways in the U.K. 5.4.RENTAL PERIOD 5.4.1. Principle and calculation The Renter undertakes to return the Vehicle to the Europcar at the agreed place, on the date and at the time indicated on the rental agreement, under penalty of civil or criminal prosecution, unless as a result of something that is out of the Renter's control. The maximum duration of a rental agreement within a Ready transaction is of 28 days. The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the Vehicle is made available. However, an "allowance" of 59 minutes is applied at the end of the rental before the start of a new 24-Hour period. If the renter returns the Vehicle to any other Europcar rental location than the agreed place, repatriation costs will be charged to the Renter. 5.4.2.Extension Should the Renter wish to keep the Vehicle for a period longer than that originally set out in the rental agreement, but not exceeding 28 days, the Renter is required to contact by phone first the nearest Europcar location in order to extend the duration of the rental agreement (according to the country of rental this may require the Renter to come in person to a Europcar location). The Vehicle is insured to the period mentioned on the rental agreement. Once this period is passed, unless Europcar has agreed an extension of the rental period, Europcar shall have no liability whatsover, whether in contract or tort for any loss damage cost or expense caused by or to the Renter or to or by the Vehicle, for which the Renter will consequently be held totally responsible and shall indemnify Europcar. 5.4.3. Delivery and collection terms in the UNITED KINGDOM and AUSTRALIA: Where the Renter asks Europcar and Europcar agrees to deliver the Vehicle or to collect the Vehicle, the Renter may have to pay additional charges and follow additional instructions. The Renter must check at the time of reservation. When the Renter returns the Vehicle, or when Europcar has agreed the Renter shall do so, the Renter leaves the Vehicle for collection by Europcar, the Renter must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet. The Renter must also do anything else, which Europcar requests as a condition of agreeing to collect the Vehicle. The Renter must return the Vehicle immediately if Europcar asks the Renter to do so. In the event that the Vehicle is not delivered to Europcar upon request the Renter hereby authorises Europcar to enter the Renter's premises and to do any and all other things necessary to repossess the Vehicle. Any costs associated with such repossession shall be for the account of the Renter. Europcar may repossess any vehicle without notice or liability where Europcar deems that such repossession is necessary for its own protection. 5.4.4. End of rental The end of the rental is defined by the return of the Vehicle and of its keys to the rental counter at the agreed Europcar location. This must be done to a uniformed Europcar employee and under no circumstances should the Renter give the keys to any persons present at the Europcar location and who the Renter assumes or who purports to be a Europcar employee. If explicitely mentioned in the rental agreement the keys may be returned to the reception desk of an hotel. If the Vehicle were to be returned without its keys, the Renter will be invoiced for the cost of the replacement keys. Under no circumstances will Europcar accept any liability for articles that may have been left in the Vehicle at the end of the rental. IMPORTANT NOTE: Outside the normal opening hours, depositing the keys and documents in a letter box does not constitute the end of the rental. The Renter continues to be liable for the Vehicle until the Europcar employee takes possession of the Vehicle, documents and keys when the Europcar location opens. 5.4.5. In the event of confiscation, theft or accident In the event of measures by third parties, including attachment, confiscation or impounding of the Vehicle, the Renter shall notify Europcar without delay. Europcar shall then be entitled to take all measures which it deems necessary to protect its rights. The Renter shall be liable for all loss damage cost and/or expenses associated with the above measures and for any loss of or damage to the Vehicle unless and then only to the extent Europcar is directly responsible for such confiscation or impounding of the Vehicle. Furthermore, the rental agreement may be terminated by right as soon as Europcar is informed by the legal authorities or by the Renter. Any use of the Vehicle which may be detrimental to Europcar will entitle the latter to terminate the rental agreement by right and with immediate effect. The Renter must return the Vehicle immediately as soon as Europcar so requests. In the event of theft of the Vehicle, the rental agreement is terminated as soon as Europcar has received a copy of the theft declaration made by the Renter to the Police authorities. In the event of an accident, the rental agreement is terminated as soon as Europcar has received a copy of the accident report completed by the Renter and, where applicable, the third party. If a new vehicle is provided by Europcar, the rental agreement shall be amended accordingly. Furthermore Europcar shall have no responsability for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the Vehicle including, in particular, baggage and/or goods. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee located in Australia, Belgium, Germany, Italy, Luxembourg, Poland and the United Kingdom: Belgium: The Renter agrees to inform Europcar, within 24 hours, of any accident, theft or fire involving the vehicle, and to inform the police authorities immediately of any bodyly injuries, theft, vandalism or suspicious fire. In case of confiscation of the Vehicle, further to any offence committed by the Renter of the Vehicle, Europcar reserves the right to charge the Renter the total amount of the expenses that Europcar paid to recover the Vehicle. Germany: The Renter must notify the police immediately after an accident, fire, theft, damage caused by animals or other damages. The same applies in the event of accidents caused by the driver without the involvement of third parties. Adversarial claims may not be recognised. renter must immediately submit a detailed written report with the submission of a sketch to the Europcar, even in cases of minor damages. The accident report must, in particular, contain the name and address of persons involved and of any witnesses as well as the official registration plates of the vehicles involved. Italy: In the event the Vehicle is stolen and the Renter does not return the keys, Europcar may require the payment of a sum amounting to 180 days of rental ("Airportdrive" public tariff in force) and a the cost of full fuel tank, that in any event shall not exceed the market value of the Vehicle at the time of the event. Australia and United Kingdom: If the Vehicle or any of its parts or accessories are stolen or damaged, by a criminal act or if it is involved in an accident in which someone is injured, the Renter must immediately contact the local Police to report the incident. The Renter must then telephone the rental station from which the vehicle was rented and report the incident within twenty-four hours and give Europcar the police details and any other information Europcar asks for. The Renter must also telephone the rental station from which the vehicle was rented within 24 hours to report any other incident in which the vehicle is damaged. If following any incident the vehicle is unroadworthy or dangerous it must not be used. The Renter must always: Take the Police Crime Number and the reporting Officer's name when the police are involved; Take the names, addresses and telephone numbers of all witnesses when relevant; Avoid saying or doing anything which admits the accident was the Renter's fault; Send to Europcar all papers and documents the Renter receives about the accident or damage (including copies of any court papers and any legal documents); Fill in an Europcar Motor Accident Report Form, sign it and send it to Europcar within 48 hours of the loss or damage otherwise the insurers may refuse to consider the claim; Co-operate fully with Europcar, the insurers and anyone else Europcar, or the insurers appoint. The Renter must allow Europcar or the insurers or anyone else the insurers appoint to take legal action and or to enforce legal rights in the Renter's name. The Renter must do anything else which Europcar, or the insurers think is reasonably necessary to help Europcar or the insurers enforce Europcar's or the insurers' rights for loss or damage to the vehicle, its parts and accessories while the Renter was renting it. If the Renter receives any money in respect of loss or damage to the vehicle and / or its parts and accessories the Renter must pay this to Europcar and until the Renter does, hold it in trust for Europcar. Luxembourg: If the Vehicle is involved in a road accident, the Renter must take all measures which are necessary to determine the facts of the accident including a declaration to the police, the notation of the details of any other vehicles which may have been involved in the accident, the notation of names and persons or/and addresses of persons involved and possibly of witnesses as well as setting up of drawings of the accident, etc. The Renter must communicate all this information to Europcar. In the event of important damage, Europcar should be contacted forthwith by telephone. Without the express consent of Europcar, the Renter is not authorised to recognize any claim of a third party as being founded or to accept the payment of damages, etc. If the Vehicle is no longer fit for driving (as a result or an accident or otherwise) the Renter has no right of free transportation from the place where the damage or accident occurred. Europcar is not obliged to put a vehicle at the disposal or to pay damages to the Renter because of any delay which the Renter may have occurred as result of the rental thereof. Poland: In the event of an accident or a theft the Renter must inform the Police immediately. The Renter has no right to accept the claims of the other side. The Renter should inform Europcar without delay about all damages caused by fire, theft or an accident. Even when minus damages occur the Renter is obliged to deliver a filled accident report together with a situation outline to Europcar. The accident report should especially specify names and addresses of the persons involved and the witnesses of the event as well as registration numbers of the cars involved. 5.5. RATES / TERMS OF PAYMENT 5.5.1. Rates The total charges for each rental shall be determined according to the price list applicable at the time of rental. If the Renter does not meet the preconditions for a contractual rate, then the standard rate is to be paid. In the event of one-way rental, the one-way rate is applicable. 5.5.2. Terms of payment When payment is made by means of a credit card, an authorisation will be requested prior to the start of the rental. The minimum amount of the authorisation shall be determined by multiplying the rate by the rental period reserved by the Renter and other relevant charges. This amount is available on request at the reservation time and shall be given for purely indicative purposes. When the Vehicle is returned, the invoiced amount will be charged to the credit card provided, unless the Renter presents another means of payment. By entering into these terms and where at least one of the parties is domiciled in a non-Euro country, the Renter agrees that the rental agreement will be prepared, if applicable by the country of rental , according the following rule: The invoiced amount will be converted by Europcar, from the currency of the country of rental, to the currency of the country in which the card of the Renter is issued (Credit card Billing Currency) and shall be pre printed with the following mention: " Final charged amount will be converted into your Credit Card Billing Currency " plus the 3- letter code (ISO format) identifying such Card Billing Currency. Nevertheless, the Renter will have the possibility at time of check in to request the non application of this currency conversion when asking for his / her invoice to be printed. Otherwise, the final charged amount of the rental will be converted at the rate of exchange determined by the Interbank Cardschemes, aggregated for the day, plus a commission of 2.50 %. Any delayed or amended charges will be processed in the same currency as selected by the Renter and on the day they are received using the exchange rate applicable on that day. If for whatever reason the conversion cannot be processed by Europcar, the transaction will be submitted in the currency of the country of rental. When payment is tendered by means of a Europcar Privilege charge card it will be accepted on and subject to the terms on which such card was issued by Europcar. IN THE EVENT OF NON-PAYMENT BY THE DUE DATE SHOWN ON THE INVOICE, THE RENTER WILL BE LIABLE, FOR PAYMENT OF INTEREST ON THE DUE AMOUNT IN ACCORDANCE WITH THE DETAILS ON THE INVOICE, IF ANY. The Renter hereby explicitly acknowledges that non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise Europcar to require immediate return of any vehicles still on rent and to terminate the agreements relating to such rentals. The tariffs applicable to the rental, to the additional services and to the optional covers or insurances are those which are in force on the date of issue of the pre-printed rental agreement, and correspond to the characteristics the Renter originaly indicated at the time of reservation (Vehicle type rental, duration, return station..). Any modification in the characteristics will entail the use of an appropriate alternative tariff. Should the Vehicle not be returned with a full fuel tank, the Renter will be charged for the missing quantity of fuel and for the refuelling service according to the tariffs in force in the country of rental, unless the Renter has subscribed to the full tank option. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee located in Australia, Germany, Italy and the United-Kingdom: Australia : At time of rental, a deposit corresponding to the estimated amount of the rental price must be charged on the credit card. The balance must be paid upon return of the Vehicle. In the event of non payment by the Renter in due time as indicated in the invoice Europcar will charge interest at 15% per annum on any amounts due by the Renter to Europcar. Germany: At time of rental, a deposit corresponding to the estimated amount of the rental price must be charged on the credit card. The balance must be paid upon return of the Vehicle. Where the rental fee is credited according to a contractual agreement, then it is due 14 days after the vehicle has been returned back. After arrears have commenced, for every reminder a fee of EUR 2.50 will be charged. If the Renter is in arrears, the late payment interest rate is 3 % above the European Central Bank discount rate, but at least 6 %, annually. The Renter is allowed to prove that damages due to arrears have been less. If arrears on the part of the Renter necessitate commissioning a collection agency, then the renter must bear the costs thus incurred Italy: In the event of non-payment by the due date shown on the invoice, the Renter will be liable, once formal notice has been given, for payment of interest at the official B.C.E annual interest rate of the country in which Europcar has its registered office, increased by 3 points . United Kingdom: Value added Tax : All Europcar's charges are stated exclusive of Value Added Tax. Europcar will charge interest on any amounts the Renter does not pay Europcar on time at 15% per annum. The Renter will also have to pay the losses and costs Europcar runs up whilst Europcar is preparing, carrying out or trying to enforce these terms. Credit card authorisation. The amount of the requested credit card authorisation will comprise the estimated amount of the rental with an additional amount of £ 150. 5.6. INSURANCE All the vehicles of Europcar's fleet are insured against Bodily Injury and/or Property Damage that the Renter might inflict on a third party as a result of an accident involving the Vehicle. The amounts for such liability cover are available on request in the country of rental. The Renter must comply in particular with the rule concerning permitted destinations, as set out in Article 5.3.2 above, in order to have the full benefit of the insurance provisions. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee located in Australia, France, Luxembourg, Poland and the United Kingdom : Australia : All Vehicles are covered by a Vehicle and Third Party Property and Liability policy to a maximum of AUD$100,000. If the Renter breaches any of the Rental Terms in this Agreement or if the loss results from immersion in water or from failure to supply keys if the Vehicle is stolen, the Renter shall be fully responsible for all Damage to the Vehicle and Third Party Property and the optional coverages shall not apply. Europcar gives no warranty except those implied by the Trade Practices Act 1974. France: All the vehicles are covered by a Third Party Motor Liability policy, as required by law. They also have the benefit of a Roadside Assistance cover. The Renter also has the possibility of taking out optional Personal Accident Insurance and Baggage cover. The conditions and limitations applicable to the compulsory or optional insurance and covers, as well as those of the Roadside Assistance cover can be found in the Insurance & Assistance brochure attached to the rental agreement. Luxembourg : The Vehicle rented through Luxembourg is covered by a civil liability insurance pursuant to general conditions approved by governmental decree. The guaranty of the insurance company may be limited in certain cases. Damages to goods as a result of fire or explosion whether or not resulting from a road accident are insured up to a level of 1.239.467,62 Eur. Where Europcar has authorised the Renter to drive the Vehicle outside of Luxembourg, the civil liability insurance is guaranteed only for those countries which are listed on the green insurance card. In the event of damage to the Vehicle, the Renter will incurr, without having regard to the question of liability, a waivable of 1.200.- Eur for cars of the categories A,B,C,D,G and K. For all the other categories of vehicles the waivable amount is 1.650.- Eur. These amounts are payable at the time and where the Vehicle is returned. For damages exceeding the above amounts, Europcar shall accept payment therefore to the extent that the insurance covers the damage. The Renter, disregarding any question of liability must pay any damages not covered by the insurance, in particular in the event of damages which occurred outside of Luxembourg including the fees resulting from the transportation of the Vehicle to the place where it is being repaired. The Renter must also pay any damages to the third parties which are not covered by the liability insurance. In the following cases, the Renter must pay the entire damage: - if at the time the Vehicle is returned to Europcar, the Renter does not remit a duly filled-in declaration of accident, - if the Renter does not observe any of the conditions relating to the use or sublease of the Vehicle as set out in these conditions, - where the time to return the Vehicle has been exceeded more than 24 hours as per the time set out in the rental contract. Poland : Europcar warrants insurance according to the motor liability insurance policy only to those persons who use the vehicle with Europcar's approval. Europcar is responsible only for the losses or damages suffered by the Renter or third parties concerning the Vehicle or its use if the said losses or damages have been done on purpose or by a flagrant negligence on the part of Europcar. Europcar is not responsible for any other event and the Renter will not attempt to make Europcar responsible for such claims. United-Kingdom: The Third Party Cover ("TPC") which Europcar provides to the Renter (in accordance with the requirements of the Road Traffic Act 1998) gives the Renter unlimited cover against claims relating to bodily injury or death arising from the use of the vehicle, together with £250,000 cover for property damage. Rates that include Europcar Liability Insurance are only available to renters between the ages of 23 and 75 years (74 and 364 days). The Renter can arrange his / her own fully comprehensive insurance but the Renter must obtain Europcar prior permission in writing first and the Renter must provide the Europcar with a valid cover note before the rental commences. Full details are available from the Head office of Europcar. 5.7. LIABILITY IN THE EVENT OF DAMAGE TO THE RENTAL VEHICLE OR THEFT OR CONVERSION THEREOF. The Renter is liable for the Vehicle which has been entrusted to him/ her. Therefore, in the event of theft of the Vehicle or damage caused to it for which the Renter is responsible, the Renter will be required to indemnify Europcar to the extent of the loss which has actually been suffered (namely but not limited to amount of repairs, resale value of the Vehicle, loss of use, administration charges..). The amount shall not exceed the market value of the rented vehicle at the time of the event. This liability is reduced if the Renter has taken out the option "reduced liability" in the event of damage and/or theft, as set out in Article 5.8 below. Therefore, at the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT, THE RENTER WILL BE DEBITED with an amount equal to the non-waivable excess charge according to the tariffs in force in the rental country. The Renter is advised that any waivers he may have chosen will be invalidated if the Renter's fails to take reasonable measures for the safety of the Vehicle, its parts or accessories, or fail to comply with all restrictions on the use of the Vehicle or otherwise abuses or misuses it. The Renter shall not be exempt from liability towards Europcar in the case of breach of contract. Therefore, the Renter will be responsible for any financial loss Europcar suffers as a result and for any relevant claims made by other people. The Renter agrees to pay any amounts Europcar spends enforcing these terms. THEREFORE EUROPCAR SHALL BE UNDER NO LIABILITY WHATSOEVER WHETHER IN CONTRACT OR TORT OR OTHERWISE FOR ANY CONSEQUENTIAL OR BUSINESS LOSS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR CONTROL OF ANY VEHICLE AND THE RENTER HEREBY AGREES TO INDEMNIFY EUROPCAR FOR ANY LOSS OR DAMAGE LIABILITY AND EXPENSE INCURRED BY EUROPCAR ARISING FROM THE BREACH OF THESE TERMS BY THE RENTER. If the loss suffered by Europcar were to be subsequently reduced (recovery of the Vehicle within 60 days, partial or total liability on the part of the Third party), the Renter will receive the corresponding reimbursement. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee located in Australia, France, Germany ,Italy and Poland. Australia : The special conditions in Art 5.6 for Australia apply also to Art 5.7 France: Avoidance of Cover : Those drivers who do not appear on the rental agreement can lay no claim to the covers for damage to or theft of the Vehicle. Non-compliance with any one of the obligations explicitly set out in the General terms will result in avoidance of the covers taken out. In that case, the Renter(s) will be liable for the whole cost of the accident in accordance with Common Law of Liability. Germany: Renter's Liability In the event of accidental damages, loss, theft or improper use of the Vehicle or an infringement of the contractual duties according to the rental agreement, the Renter is liable for the repair costs or in the event of a total loss the replacement value of the Vehicle less the residual value, where the Renter responsible for the damage. In addition, the Renter shall also reimburse possibly incurred consequential losses, in particular reduction in the value, towing costs, expert fees and a lump sum for the administrative expenses. Where a liability exemption is agreed against payment of an additional charge, Europcar exempts the Renter in accordance with the principles of a fully comprehensive insurance policy with the following excess for damage to the Vehicle. The excess for cars for each damage is EUR 340.00 for upper middle class but EUR 520.00 for upper middle class vehicles (e.g. BMW 523i), for luxury class vehicles (e.g. Audi A6), mini cans (e.g. VW Sharan) as well as in all cases for renter below age 23 (except for deputy company drivers and vehicle replacement- or road assistance rents). For vans up to category 4 the excess payments amounts EUR 520.00, for category 5 (e.g. MAN 8.185) EUR 800.00 per damage. A list of the excess payments for the respective vehicles is available at the place of the closing of the contract. This excess only applies where no alternative individual agreement has been made. The liability waiver does not provide an exemption from the obligations according to the rental agreement. The Renter is also fully liable in the event of an infringement to the contractual conditions, in particular for losses that arise in the event of use by an unauthorised driver or for a prohibited purpose. If the Renter shall have fled the scene of an accident or has infringed against his obligation, the Renter is also fully liable unless the infringement has no affect on determining the loss. In addition, the Renter is fully liable in the event of causing the loss deliberately or gross negligens, in particular being unfit to drive due to the consumption of alcohol as well as for losses that are caused by cargo or by improper operation (e.g. filling up with the wrong type of fuel). Regarding comprehensive coverage ( exclusive of collision damage) , the Renter is liable in particular for damages to glass and damages caused by wild animals, fire and theft with an excess of EUR 160.00 per loss.In all other cases the statutory liability shall apply.Otherwise, legislative provisions remain applicable. Europcar's liability : Europcar shall be liable to the Renter for damages, limited to ten times the amount of the agreed net rent, in the event of delay in performance or impossibility to perform for which Europcar is responsible. Statute of limitations : Where the accident was reported to the police, any claims for damages made by Europcar against the Renter shall only become due once Europcar has had the opportunity to peruse the records of investigation. The term of limitation begins six months at the latest after the return of the Vehicle. When such records become available Europcar shall immediately advise the Renter of the date they were produced to them. Italy: In the event the Vehicle is stolen and the Renter does not return the keys, Europcar may require the payment of a sum amounting to 180 days of rental ("Airportdrive" public tariff in force) and a full tank of fuel that in any event shall not exceed the market value of the Vehicle at the time of the event. Poland : If the Vehicle has been damaged, stolen or has lost all or any of its parts, regardless of the Renter's or a third party's fault, the Renter will be charged with the actual repair cost up to the Vehicle value. If the loss has occurred due to a fault of a third party and Europcar receives compensation for it, the sum paid by the Renter shall be returned to him / her. If the Renter approves conditions of the Collision Damage Waiver and/or Theft Waiver on the first page of the rental agreement, the Renter's responsibility in the event of a damage to theft, loss of the vehicle or of its parts may be limited to the real cost of the repair up to the maximum amount indicated on the rental agreement, on the condition that Renter has not violated any rental conditions set out in the rental agreement. The Renter has the possibility to cancel this liability by approving SCDW (Super Collision Damage Waiver), which cancels Renter's financial liability for Vehicle Damages with the exception of theft and fire. Should the damage be done on purpose, or as a result of a Renter's inability to drive because of the influence of drugs or alcohol, the Renter's responsibility is unlimited. 5.8. SUMMARY OF THE OPTIONAL CONTRACTUAL GUARANTEES OFFERED BY EUROPCAR ALL THE FOLLOWING GUARANTEES ARE ONLY APPLICABLE WORLDWIDE FOR THE DURATION OF THE RENTAL AGREEMENT AND SUBJECT TO COMPLIANCE WITH THE REQUIREMENTS OF THE TERMS OF SECTION V. The Renter acknowledges that the Renter has read and understood the following summary of the terms relating to optional Exoneration and/or Limitation of Liability ("ELL") guarantees and that the Renter may elect to choose any of the optional ELL guarantees by so indicating on the enrolment form. When the Renter rents for any other purposes than its company's business or in the event the Europcar contractual rates for such company do not include the ELL guarantees the Renter requires, the choice made on the enrolment form shall apply to all rentals made within the Ready Service. It should be noted that the ELL guarantees may be cancelled or may be voided if the Renter has given any false information. CDW (Collision / Damage Waiver): If chosen and indicated in the enrolment form or if included in the rate, this facility will limit the Renter's liability for any damage to the Vehicle which is not otherwise recovered from a third party, subject to the Non-Waivable Charge. Exceptions from this regulation may apply in some countries. NWC (Non-Waivable Charge): Fixed amount charged for every rental for which CDW has been taken out and where the Vehicle is returned damaged and the repair costs are not recovered from a third party. The amount of Non-Waivable charge may vary from time to time. Details are available at time of rental. P.A.I (PERSONAL ACCIDENT INSURANCE): If chosen and indicated in the enrolment form or if included in the rate, this option provides a financial indemnity for the Renter and passengers (subject to permitted number of occupants in the vehicle) in the event of death or permanent disability. The amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly, Partial Disability may lead to lower payment or to no payment at all if disability percentage is below a certain threshold. Some countries may also provide reimbursement of medical costs under this option. The PAI coverage is provided by an Insurance Company. The terms and conditions of this coverage are contained in a master policy which is available upon request. By accepting the PAI coverage the Renter agrees to the terms and conditions of the master policy. TW / TP (Theft Waiver / Theft Protection): If chosen and indicated in the enrolment form or if included in the rate, this relieves the Renter of its financial liability in the event of the Vehicle being stolen, except where incurred through negligence and/or breach of contract. Subscribing to the CDW option alone does not necessarily provide this cover. TW may be mandatory in some countries and is strongly recommended in many countries. It may be subject to a non-waivable charge. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee located in Australia and Switzerland : Australia : The TW/TP Policy does not apply in Australia. Switzerland : Vandalism is covered by CDW and not by Theft Waiver. 5.9. MISCELLANEOUS The master rental agreement has been concluded with the person who signed the enrolment form for membership of Europcar Ready Service (with the Master Rental Agreement Option) and whose application was accepted in writing by a Europcar Company or Franchisee and can not be transferred or assigned. These Terms shall apply to each rental under the Master Rental Agreement Option, as if contained in a separate agreement signed by and made between the Renter and Europcar which provides the Vehicle. These Terms shall be governed and construed in accordance with the laws of the country where Europcar is located and Europcar and the Renter both submit to the exclusive jurisdiction of the Courts of that country in the event of any dispute. At any time Europcar reserves the right to modify, amend, waives to or add to these Terms with immediate effect. Europcar also reserves the right to cancel the Ready service under Master Rental Agreement Option upon a 3 month's notice period. WARNING : The following provisions shall apply to any rentals from the Europcar company or franchisee situated in Belgium, Germany, Luxembourg and the United Kingdom: Belgium : These terms shall be construed in accordance with the laws of the country where Europcar is situated and Europcar and the Renter both submit to the exclusive jurisdiction of the Courts of Brussels. Germany : For all disputes stemming from or relating to this agreement, Hamburg has been agreed as the proper forum of jurisdiction, if a. the Renter has no general forum of jurisdiction within the country or moves his residence or habitual domicile abroad after conclusion of the agreement or if the Renter's residence or habitual domicile is unknown at the time when suit is brought. b. the Renter is a fully qualified merchant or a person equated therewith under Art. 38, para 1 of the German Civil Procedure Code. Luxembourg: These terms shall be contrued in accordance with the Luxembourg law and Europcar and the Renter both submit to the exclusive jurisdiction of the courts of Luxembourg. Unless expressly agreed upon by Europcar, the Vehicle may only be used within the countries of the European Union. United Kingdom: Road Traffic Acts and other laws The Renter hereby agrees to respond to and settle any notice or proceedings received in respect of any offence committed under the Road Traffic Acts during the rental period and any other relevant loss in respect of the Vehicle and its use during the rental period which results in the imposition of fixed penalties or excess charges and to indemnify Europcar against any liabilities or expenses incurred hereunder. Customs and Excise If the rented vehicle is seized by Customs and Excise and a charge is payable to them, the Renter will be liable for all charges and will be billed directly by Customs and Excise. Europcar does not take responsibility for this or any costs relating to this. 5.10. DATA PROTECTION LAW The Renter expressly authorises the computerised processing and storage on a computer system of any personal data communicated by any means by the Renter to Europcar for the service delivery as well as the offer of new or complementary products or services to the Renter. The Renter is entitled to ask for any modification or cancellation referring to his / her personal data by requesting it in writing and sending it to the data centre at Europcar. In the same way, the Renter expressly authorises Europcar to transfer such data to any Europcar companies, franchisees or external partners with the aim to complete and improve rental car services. WARNING : The following provisions shall apply to any rentals fro the Europcar company or franchisee situated in France and Italy : France : Law of January 6th 1978 : In order to exercise the right of access or of modification, or in order to oppose the communication of data concerning the Renter to external commercial entities, the Renter should write to : Europcar France BP 19 78184 Saint Quentin en Yvelines Cedex. Italy : In accordance with, and for the purposes of, law no. 675 of 31st december 1996 and subsequent amendments and/or integrations, the renter has been informed in advance and explicitly agrees that: a) personal data supplied to the lessor, or in any way collected by him during the rental contract's period of duration, will be handled for the purposes of this contract, as well as for statistical, promotional, mailing and commercial information requirements and debt recovery purposes wherever necessary. the aforesaid data will be handled by the lessor, with or without the help of automated systems, in the form of collection, registration, organisation, processing, filing, modification, selection, interconnection, blocking, communication/diffusion, cancellation and destruction. b) the data may be conveyed by the lessor to companies belonging to the Europcar group, and also to other companies operating mailing operations, promotion and commercial information operations or debt recovery operations on behalf of the europcar group. such data may moreover be used by the lessor to enable road authorities or authorities responsible for further applicable regulations to obtain payment by the renter of the relevant pecuniary sanctions. c) art. 13 of law no. 675/96 assigns a number of specific rights to persons supplying personal data, which are hereafter briefly set out. such rights may also be exercised by persons or associations expressly authorised in writing by the aforementioned persons: * to obtain the cancellation or transformation into an anonimous form or the blockage of data handled in breach of the law; * to obtain the updating, rectification and integration of the data; * to obtain certification that the operations referred to above have been brought to the attention of the persons to whom the data were previously conveyed; * to oppose the handling of the date for justified reasons; * to oppose - exercising this right free of charge - the handling of personal data concerning him envisaged for the purposes of providing commercial information or sending advertising or sales material or for the purpose of conducting market research or sending interactive commercial information; The conferring of data by the client and the relevant approval for them to be handled are given freely and are in any case instrumental to establishing and executing this rental contract. The Holder of the processing of the data is Europcar S.p.A., a company registered in Rome, Via del Fiume Giallo, 196, represented by its pro-tempore legal representative. The Office in charge of processing is the company's General Management. At Europcar's offices, it is moreover possible to consult the detailed list of persons in charge of processing the data and of third parties who are to receive the information

Effective from August 2006 We at Europcar are committed to protecting and maintaining the privacy of Your personal information. In Australia the Commonwealth Privacy Act 1988 regulates the handling of personal information (for example, name and address details) by Australian private sector organisations and in New Zealand the Privacy Act 1993 has a similar effect. This policy explains how Europcar protects Your privacy and summarises how we collect, use and disclose personal information that You might provide us. When You make an application to use our service, You consent to us using and disclosing Your personal information consistent with this policy. Please refer to the section in this policy titled What You consent and agree to. This policy is applicable to personal information that we hold about You in Australia or New Zealand. Because the Europcar Group operates a vehicle rental system in many countries, Your personal information will also be held in and accessible by Europcar Group staff or franchise and licensee operators located in other countries. This privacy policy does not apply to information held by the Europcar Group outside Australia or New Zealand. Some of the countries that the Europcar Group operates in have privacy or data protection laws for private sector organisations similar to the law in Australia and New Zealand and other countries that the Europcar Group operates in do not. In this policy we also explain how You can contact us if You have a query about any personal information that Europcar may be holding about You. We recommend that You take the time to read this privacy policy and retain it for future reference.

I About the Europcar Group

"Europcar" is the trading name of CLA Trading Pty Limited, ABN 81 082 220 399 in Australia and in New Zealand "Europcar" is the trading name of BVJV Limited. A number of independently owned licensees also trade as "Europcar" in Australia and in New Zealand. Their legal name may also appear as "Europcar" which is similar to that of Europcar on Part A, however, it must be emphasised that the two are separate and distinctively different entities. The Europcar worldwide rental system operated by Europcar is owned by Europcar International, a French Corporation.

II. What personal information does Europcar collect about me and how does it collect it?

When You rent a Vehicle from Europcar, we need to collect certain information from You. The service that You use will determine exactly what information we collect from You. The information may include Your:

  • Name;
  • Address;
  • Contact telephone number(s);
  • Contact facsimile number(s);
  • Date of birth;
  • Drivers licence number and state of origin;
  • Frequent traveller program number;
  • Vehicle preference;
  • Credit card number(s) and expiry date(s);
  • Email address;
  • Company name and employee number; and
  • Contact details of individuals who can provide professional references and other information required in the Cash Qualification process;
  • Reservations and Rental details including dates, times and places of vehicle hire;
  • Vehicle damage circumstances and details.

In certain circumstances, we may collect sensitive information about You. For example, we may collect information about Your membership of a professional association in order to provide You with the correct discount for our services. Sensitive information under the relevant Privacy Act includes information about an individual's membership of a professional or trade association. We will only collect sensitive information about You with Your consent or otherwise in accordance with the law.

How we collect the information will depend on how You use our services. We may collect information directly from You by telephone, fax, email, over the counter, Your completion of an application or enrolment form, or through our Internet based service. We may also collect information about You indirectly through a travel agent, a corporate program or through one of our partner programs.

You can choose not to provide some of Your personal details but this may prevent us from providing our services to You or limit our ability to provide You with the level of service that You would normally expect from us.

III. How is my personal information used or disclosed by Europcar?

We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe You expect from us, we may use and disclose Your personal information for the following purposes:

General purposes

We use Your personal information to:

  • Provide the services that You request;
  • Do all things necessary to administer those services;
  • Research, develop, manage, protect and improve our services;
  • Conduct customer satisfaction surveys and inform You of any improvements that we have made to our services; and
  • Maintain and develop our software and other business systems. We may disclose Your personal information to other related and non-related organisations including:
  • Europcar International and other members of the Europcar Group, as well as franchisees, licensees or Agents of the Europcar Group;
  • Your company or organisation if You use our services under a corporate account;
  • To one of our program partners if You are a member of their frequent traveller program and You have asked us to send them details of Your rental agreement with us;
  • Our contracted service providers;
  • Credit card providers;
  • Credit reporting and fraud checking agencies and where necessary to register a default;
  • Debt collection agencies, in the event of Your default in payment of monies owed to us;
  • City councils and government or private organisations responsible for the processing or handling of traffic related infringements;
  • Driver licensing authorities; and
  • Government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.

Use or disclosure for direct marketing purposes

We may use and disclose Your personal information to offer You products and services provided by the Europcar Group and related companies and franchisees and licensees of the Europcar Group.We may also use (but not disclose) Your personal information to offer You products and services provided by companies participating in Europcar partner programs.

IV. Disclosures outside of Australia or New Zealand

When You provide us with Your personal information, we may enter Your details into the centralised Europcar Group databases, managed by Europcar International. Depending on how You use our services, Your personal information may be accessed by Europcar Group personnel, as well as franchisees and licensees of the Europcar Group located in other countries. Some of the countries that we operate in have privacy or data protection laws with general application to the private sector, whereas other countries do not.

V. How does Europcar protect my information?

We use up to date techniques and processes, which meet current industry standards to ensure that Your personal information is kept secure and confidential. Only employees of Europcar and those who perform services on our behalf, and are authorised to handle Your information, will have access to Your personal information. We will not retain any of Your personal information for any longer that it is required by us, except to fulfil our legal obligations. With Your help we will take all reasonable steps to make sure that the personal information is kept complete and up to date.

VI. How to access Your information

We are committed to ensuring the personal information held by us is up to date and accurate. If You do find inaccurate information let us know and we will take all reasonable steps to correct the information.

You may ask us to give You access to the personal information that we hold about You at any time. This access is subject to certain exceptions. You may not obtain access to information relating to existing or anticipated legal proceedings between us and You.

You can request access to Your information by email or phone. You will be asked to specify the information that You want access to, and You will need to verify Your identity before we are able to provide the information. This is a free service unless the information You request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine Your request if necessary.

If You believe the personal information that we hold on You is inaccurate or incomplete and Europcar does not agree with You, we will provide a statement expressing Your disagreement with the information where that information is kept.

VII. Who can I contact for further information?

If You have any questions about how we handle Your personal information or if You believe that we have handled Your personal information inappropriately, You can contact us via any of the following ways:

In relation to both Australian and New Zealand Rentals

Mail: Europcar Asia Pacific
189 South Centre Road PO Box 1139 Tullamarine VIC 3043 AUSTRALIA

Attention: The Privacy Officer

Email: info@europcar.com.au

Phone: The Privacy Officer - Europcar (For contact details please refer to the Europcar contact us page)

VIII. What You consent and agree to

When You provide us with Your personal information You consent and agree to our use and disclosure of Your personal information in accordance with this policy including, in particular to:

Our use and disclosure of that information in order to provide the service You have requested and for any other compatible purpose including the management, protection and development of our business;

The disclosure of Your personal information to entities located outside of Australia in the case of Australian Rentals and New Zealand in the case of New Zealand rentals. This may include disclosures to Europcar International located in France, as well as franchisees or licensees of the Europcar Group, our service providers and program partner organisations. You should understand that once Your information is held outside of Australia or New Zealand it may not receive the same level of protection that the Privacy Act/s requires; and

Our use and disclosure of Your personal information for direct marketing purposes.

IX Changes to this Policy

This is our current privacy policy outlining our personal information management practices. It replaces any other privacy policy published by us to date. We may vary this policy at any time. To obtain an up to date copy of the policy, please contact Europcar (see "Whom can I contact for further information?" above).

The Europcar Prepaid Rates are subject to the following terms and conditions (the "Terms"). If you do not agree to these Terms, you may decline the Terms and stop the reservation process. Otherwise, you acknowledge having read and understood these Terms and agree to be bound by them.

1 - Prepaid rates are strictly non-discountable and cannot be combined with any other promotional offer. The Europcar Prepayment Confirmation received by email or post is not transferable.

2 - Rates exclude all applicable charges that are not expressly mentioned on the Europcar Prepayment Confirmation as included, and any optional additional services for which you may be liable. A valid major credit card (but no debit card, except UK issued Maestro Debit Cards, in the UK only)in the name of the main driver must be presented to the Europcar rental counter at time of pick-up to cover any additional anticipated charges not covered by the prepayment amount. An authorisation will be obtained at time of rental and only on return of the vehicle will the corresponding charges be posted to the credit card (for UK issued Maestro Debit Cards, the corresponding charges are posted at time of rental).

3 - In some countries, a non-waivable amount may apply if the vehicle is stolen or damaged, for whatever reason, even if Collision Damage Waiver, Theft Waiver and/or Loss and Damage Waiver have been purchased or are included in the rental charges.

4 - Amendment to the reservation may affect the rental rates and may require a new Europcar Prepayment Confirmation to be issued. Changes requiring a Europcar Prepayment Confirmation to be reissued must be made at least 14 days prior to rental start date, unless the new Europcar Prepayment Confirmation can be sent to a fax number or an email address, in which case changes may be made up to 72 hours prior to rental start date.

5 - All cancellations must be received in writing by any means by Europcar with the Europcar Prepayment Confirmation attached and will take effect on the date and time received by Europcar. For reservations made through the Europcar reservation web site, cancellation may also be made through the Europcar reservation web site and will take effect at the date and time the cancellation is successfully recorded in the Europcar reservation system. A cancellation confirmation will be sent to the customer.

You may cancel the reservation without charge provided it is done within 14 working days after reservation (reservation day not included) as mentioned on the Europcar Prepayment Confirmation and in any case before the due rental start date and time. After this period has elapsed, the prepaid rental amount will be refunded less a cancellation fee in the currency of prepayment of 50 Euros, or 45 Pounds Sterling, or 75 Swiss Francs, or 65 US Dollars.

No refunds will be given if you fail to collect the vehicle on the rental start date and fail to notify Europcar in writing in advance of this date.

6 - If the changes to the reservation are not made according to Article 4, no refunds will be given for rentals ended early or late collections, failure to pick up the vehicle on the rental start date or for cancellations made after the due rental start date.

7 - All rentals are subject to standard terms and conditions of the Europcar Rental Agreement in effect at the time and place of rental. Minimum rental age and pre-requisites to drive a Europcar vehicle may vary from country to country and by car category.

8 - All drivers must have a valid driving licence in effect at least one year (or more according to the renting country and the car category) prior to the rental start date and present it to the Europcar rental counter at the commencement of the rental. A valid major credit card (but no debit card, except UK issued Maestro Debit Cards, in the UK only) must be presented at time of rental as provided in Section 2 above.

9 - Only a car category can be confirmed. Specific make/model preferences are subject to availability at the time of rental.

10 - Rental days are based on 24-hour periods commencing at the time of pick up. Additional day charges will apply if the Europcar vehicle is kept longer than specified (additional days begin after a 30-minute grace period and will be billed at the available public rate).

11 - All drivers are informed that any information is supplied voluntarily in order to provide the car rental service and will be stored on a computerised database that all drivers can consult at any time, update, correct or delete on request to the Europcar Sales Administration Department of its country of residence.

12 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these terms and conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Europcar. You expressly acknowledge and agree that Europcar, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Europcar has been advised of the possibility of such damages), resulting from the booking and prepayment. These terms and conditions have been issued under French law and are accessible on www.europcar.com hosted on French territory. French law is applicable, and the Paris Courts have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention.

 

Reservations: 1300 13 13 90

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information