We remain open across Europcar locations to service car, van and truck rental bookings and returns in line with State and Territory Government permitted activities. To find the details of your closest Europcar location, click here.
If you would like to discuss the pick up or return of your rental or to cancel an existing booking, please call 1300 13 13 90 or click to e-mail. We appreciate your understanding during these changing conditions across Australia.
For more information please visit the Government website for the state or territory you are currently in:
Your safety as well as the safety of our employees is our top priority!
We pride ourselves on ensuring all along your customer journey a clean and safe experience. We continue to comply with government recommendations for COVID safe businesses so you can pick up, drive and return your car safely.
We have put special measures in place to provide you with a safe and flexible travel experience.
“zero contact” policy
stringent cleaning and disinfection of stations and vehicles
social distancing practices and processes
Watch this video to learn more about our safety and cleaning measures.
Frequently Asked Questions
If you currently have a vehicle and are due to return during the lockdown or need to extend the rental due to the lockdown, please contact our reservations team on 1300 13 13 90 or via e-mail.
Yes, as a condition of entry, please remember to wear a face mask when collecting and returning vehicles at any airport and in line with state or territory guidelines.
We are not implementing any travel restrictions for our vehicles. Across Australia the different States and Territories have applied their own restrictions to intra and interstate travel, including closing their state borders. Prior to making a booking, we advise all customers to keep updated on the latest State and Territory developments here.
Our standard policy & charges for one-way hires for drop off in different states or stations applies.
Yes, we offer full flexibility so you can book and travel with confidence. To travel with complete flexibility, select the Book Now, Pay Later option. This option offers FREE modifications or cancellations at any time.
When selecting the Book and Pay Now option, you receive a saving for paying in advance. We are offering FREE cancellation on Book and Pay Now rentals when you cancel at least 48 hours in advance of rental collection.
If you would like to change or cancel your booking, you can do this using the 'manage my booking' link on your confirmation email or by clicking here.
We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore can't return your rented car, please inform us immediately or 1300 13 13 90 or via e-mail.
A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us.
Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you've been infected or quarantined.
Cover can be purchased at the time of rental or at one of our branches when you pick up your vehicle. With COVID-19, we have implemented a new Safe & Flex policy. In Australia and New Zealand we are currently offering FREE Cancellation on bookings if restrictions come into place.