Special Terms & Conditions for Key Dispenser Offer

Conditions to benefit from the Automated Key collection Service

In some cases, Europcar can offer you the benefit of an Automated Key collection Service (the “Service”), saving you the need to go to the counter at the station. This Service, which is only available in certain stations, requires that:

- You have a valid driving licence, a Driver ID issued to you as part of a previous rental and that all the elements of your reservation have been confirmed in advance,

- The station where your Vehicle will be collected is equipped with the Service,

- You agree to the electronic validation of your rental contract and accept these Special Terms & Conditions in addition to the Europcar Terms and Conditions of Hire

You must notify Europcar as soon as possible if there are any changes regarding the status of your driving licence between placing your booking with us and collecting the keys for the vehicle from the Key Dispenser. If not, you must assume sole responsibility for any consequence arising from the lack of veracity in the information provided, as well as the lack of communication of any alteration of the driver's driving licence at the time of use of the Key Dispenser system and during the use of the vehicle rented through this system.

At the time of withdrawal of the keys from our vending machines, it will not be possible to purchase additional services without presenting yourself at the counter.

Process to collect the keys

To collect the keys from our automatic Key Dispenser, you will receive an email indicating how to proceed (code to be entered or web link allowing you to open the locker remotely).

The code/web link provided to open the Key Dispenser is personal and non-transferable and can only be used by you. Therefore, you undertake to protect and guard the code provided, taking reasonable precautions to prevent its loss, disclosure, alteration or unauthorised use. You undertake to immediately notify Europcar by email  (myrental@europcar.com.au) or by telephone (1300 720 055) of any loss or possible disclosure of this code so that this code can be cancelled. Failing this, Europcar cannot be held responsible for the recovery of the keys by an unauthorised person.

Vehicle pick-up

As per your Rental Contract, we recommend that you inspect your vehicle ensuring that the condition of the vehicle is consistent with that noted on your rental agreement.  Should you notice any discrepancies before you depart (over and above Fair Wear and Tear) please return to the office and one of our staff members will assist you.


If you have already left the rental station, please ensure you take photos, including a photo of the vehicle's number plate, and contact us within 1 hour on 1300 720 055 or email us at myrental@europcar.com.au, using your rental agreement number as the email subject  Once received, our staff will review.


More information can be found in our damage policy: https://www.europcar.com.au/damage-management-policy


Reservations 1300 13 13 90 

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