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During Rental

 

Breakdowns: 

  1. Free Roadside Assistance provides assistance for inherent mechanical faults
  2. Additional fees will apply for other faults or driver induced issues such as a flat battery; lost keys and remote control devices; unlocking the vehicle when the keys or remote control devices have been locked in the vehicle; and changing a flat tyre.

Roadside Assistance Cover: 

  1. Roadside Assistance Cover can  be purchased at an additional cost.
  2. This will provide cover for refuelling the vehicle when you have run out of fuel with up to 6 litres of fuel, unlocking the vehicle when the keys, keyless start or remote control device have been locked in the vehicle, changing a wheel as the result of a flat tyre and starting the Vehicle if the battery is flat.

However, there is no cover for the cost of a replacement key, keyless start or remote control device that has been lost and entitlement to cover is always subject to the Terms and Conditions of Rental.

Accidents or theft:

You are required to advise Europcar immediately by calling 13 13 90 who will guide you through what is required, including the documentation to be completed and requirements around forwarding any third party correspondence or court documents.  

In the case of a theft, you must first call the police.

Refer to the Terms and Conditions of Rental for a full list of the obligations that apply if the Vehicle is involved in an Accident or is stolen.