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IMPORTANT INFORMATION

SYDNEY DOMESTIC AIRPORT - PICK UP & DROP OFF CHANGES

 

 
Due to unforeseen remedial works imposed by Sydney Airport on all vehicle rentals operating from the Domestic (T2 & T3) Terminal car park, there is a temporary location for pick-up and drop off via a free shuttle service. Does not affect car rental operations at the International Terminal (T1).
 
 
 
Vehicle Drop Off
 
 
Europcar customers must drop off their vehicle at Europcar's temporary location at 47 Ross Smith Avenue, Mascot (see map below).
 
A free shuttle bus service will be operated for customers to then get to the T2 and T3 Domestic Terminal buildings. 
 
Please allow approximately 30 minutes for the expected travel time for a one-way shuttle bus trip back to the T2 and T3 Terminal buildings. 
 
NOTE: For all drop offs outside of Europcar's trading hours at Sydney Airport, please return the vehicle to the International Terminal T1.
 
 
 
Vehicle Pick Up
 
 
Europcar customers arriving into T2 and T3 domestic terminals with a Reservation can proceed directly to the free Car Rental shuttle bus service which is located outside the T2 and T3 domestic terminals opposite the baggage carousel.
 
The shuttle will take you to Europcar's vehicle pick up location at 47 Ross Smith Avenue Mascot (see map below).
 
You should allow approximately 30 minutes for the expected travel time for the shuttle bus trip.
 
Customers without a booking must arrange a car rental at the Europcar rental desks located within the T2 and T3 Domestic terminals prior to accessing the free shuttle bus service.
 
Only customers with an existing car rental booking will be able to access the free shuttle bus service to Europcar's new location for vehicle collection.
 
Please Note: This does not apply to the International Terminal airport pickups at T1
 
 
 
Accessibility Provisions 
 
 
 
Infant Seats: Infant Seats will be available where required 
 
 
Wheelchair Access and Accessibility: Sydney Airport will not be providing accessibility accomodations in their shuttle service. If you have accessibiltiy concerns or require assistance, please contact the Europcar Customer Care on 1300 13 13 90 (5am - 9pm AEST Mon-Sat & 6am-8pm AEST Sun) and we will arrange a suitable alternative for you. 
 
 
 
 

Europcar Drop-Off and Pick-up location map for Sydney Airport Domestic Terminal

 

 

 

 

CarRental_Return_.jpg

 

 

Please note, Europcar always endeavours to provide exceptional customer service to our clients. Please be patient with our team throughout this interruption. Although the unscheduled maintenance is out of our control, Europcar extends its sincere apologies for the inconvenience caused, and looks forward to welcoming you on your next getaway.

 

 

 

 

 

 

Reservations 1300 13 13 90 

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