In the context of the COVID-19 crisis, Europcar Mobility Group is implementing the "Together" program to facilitate the mobility of frontline personnel and assist in the transport of essential goods:


- Special rates have been set up for essential services organisations and frontline staff who provide health or safety services (such as doctors, nurses, hospitals, police etc.). For more information on this service, click here.


- Van and driver services are available to help distribution retailers meet the unprecedented demand for deliveries of essential goods (food, medical supplies) in states under lockdown or with strict social-distancing. For more information on this service, click here.


For any enquiries and bookings regarding these services please contact our customer service center by phone or email, available below.

Moving with flexibility


In addition, our main priorities still remain utmost and foremost safety and flexibility in such exceptional circumstances.

 

Our network remains at your service

 

To ensure the safety and overall welfare of our employees, as well as the community; we have decided to temporarily close some of our branches. Please find here the list of branches that remain open and able to service your car, van and truck rental needs.

 

 

We are here to help

 

- We have extended our free of charge modification and cancellation policy to your current or future reservation for any pick-up until the 31st of May 2020.

 

- We have a product available for young drivers where we have waived our “Young driver” fees for customers that require a means of transportation for work. Please click here for more information.

 

 

The safety of our customers and our employees is our number 1 priority

 

Any vehicle available under the “Together” program is subject to rigorous cleaning and disinfection measures after each rental, as well as ‘zero contact’ policy with Europcar employees in branches.

The same stringent policy applies to rentals of any kind across Europcar Mobility Group, until further notice. For more details see Coronavirus Customer Information

Call Center Contact Information

For more details of services available or bookings, please contact our corresponding call center below:

 

AUSTRALIA : 1300 30 30 90 or via e-mail reservations@europcar.com.au

NEW ZEALAND : 0800 800 115 or via e-mail ecnz-sales.support@europcar.com

 

Reservations: 1300 13 13 90

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