VICTORIA - LEVEL 4 Restrictions Update

We remain open at specific locations across Melbourne Metro to service the car, van and truck rental needs of those in a permitted service or industry. All regional branches are open across Victoria for all your rental needs. If you would like to discuss the pick up or return of your rental or to cancel an existing booking, please call 1300 13 13 90. We appreciate your understanding during this challenging time for Victoria.

Are Europcar locations still open in Melbourne Metro areas?

Yes, the majority of Europcar branches in Melbourne metro will remain open to service the rental requirements of permitted activities, services and industry. For more information on Level 4 restrictions, please visit: https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19

Are there any restrictions in regional Victoria?

No, as of 17 September 2020, regional locations across Victoria are open to services all your rental needs, without restrictions. We will continue to operate our Safety Program for the safety of our staff and customers.

I am an approved worker, how do I make a booking?

Reservations can be made on our website, or by calling 1300 13 13 90 and a valid work permit will need to be sighted on vehicle collection proving employment in approved work.

What if I have an existing booking?

If you have a vehicle booked for leisure travel during the lock-down period, please contact us to cancel or change your booking.

Can I rent a truck to move house?

Our understanding is that existing real estate contracts still stand and we therefore are able to provide a rental truck to service this approved activity.

How do I return my vehicle if your branch is closed or outside my permitted area of travel?

Please contact us on 1300 13 13 90 to discuss alternative arrangements, to find out the nearest open branch to return your vehicle or to extend your rental.

Do I need to wear a mask in Victoria?

Yes a face mask must be worn in all Victorian locations when picking up or returning a vehicle

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.

		"Safety Program", our #1 commitment
			A 20 point vehicle hygiene check is carried out between each rental using a specially formulated sanitiser
			Enhanced safety measures including plexiglass screen installations and hand sanitiser in all our branches
			Stringent cleaning and disinfecting of public and high-touch areas within our branches
			Social distancing practices and processes

Your safety as well as the safety of our employees is our top priority!

Benefit from a contactless experience

We strictly comply with hygiene and social distancing best practices to offer the best contactless journey

Pick up, drive and return your car safely

We pride ourselves on ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.