Terms and Conditions in Australia
International, Privilege and Site Terms and Conditions
Overseas rentals are subject to the Europcar General Terms and Conditions of Hire, the Specific Terms per country and the Privacy Policy in the country of rental
Cookie Policy
1. What is a cookie?
Cookies and other similar technologies (SDK, third party call, etc) are traces stored on your device when you visit our website (the "Cookies").
Europcar International S.A.S.U., whose registered office is located at 13 ter Boulevard Berthier 75017 Paris, France, collects information on your device by using cookies and similar technologies. The terms "Europcar", "we", "us" or "our" used in this policy refer to Europcar International S.A.S.U.
This policy (the "Cookie Policy") describes the different types of cookies or other similar technologies used on this website.
2. What types of cookies do we use?
We use different types of cookies for the following purposes:
- Necessary:
- - To enable the proper functioning of the website.
- Marketing:
- - To identify you across different websites.
- - Showing relevant ads based on your interests.
- Statistics:
- - Measure the volume of the website's audience, anonymously.
- - Analyze your browsing habits.
- - Identify site malfunctions (bugs).
- - Example: Google Analytics.
3. How long do we keep cookies?
We use both "persistent" and "session" cookies:
- Persistent cookies are cookies that are stored on your device from visit to visit, until they expire or you request their deletion ;
- Session cookies are cookies that are temporarily stored on your device and then automatically deleted
4. Is information collected through the use of cookies transferred outside the EU?
- We would like to draw your attention to the fact that information collected through the use of certain cookies may be transferred outside the EU. This is because some cookie vendors maintain servers around the world in order to provide a better quality of service. We encourage you to review the privacy policies of these vendors to better understand the rules that apply to the transfer of your information.
5. List of the cookies
| Type of cookie | Name of cookie | Cookie vendor | Description/Purpose of the cookie | Duration | Transfers of data outside the EU? |
| Necessary | auth.strategy | nuxtJS | This cookie is necessary to allow you to log on to our website. | Session | No |
| EuropcarLocale | Europcar Mobility Group | This cookie is used to retrieve and store the display language for the duration of your session. | 1 day | No | |
| JSESSIONID | Europcar Mobility Group | This cookie allows you to keep your settings during your navigation. | Session | No | |
| synchronize | Europcar Mobility Group | This cookie is used to synchronize the various technical modules on our site. | Session | No | |
| TS015d1c25 | Europcar Mobility Group | This cookie is necessary to manage network traffic and avoid overloads. | Session | No | |
| ak_bmsc | Akamai | This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules. | 2 hours | USA | |
| bm_mi | Akamai | This cookie is used to track the progress of the session through the browser validation detection method. | 2 hours | USA | |
| bm_sv | Akamai | This cookie is used as part of the session validation detection method and keeps track of the number of HTML pages and Ajax requests the client makes. | 2 hours | USA | |
| bm_sz | Akamai | This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session. | 4 hours | USA | |
| _abck | Akamai | This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the long term cookie. It is used to track a user's past behavior (human / bot) on a protected site. It is also used to control the behavior of the JavaScript on Europcar side, in particular the telemetry collection process and plays a role in the Proof o Work challenge process. | 1 year | USA | |
| sec_cpt | Akamai | This cookie is used as part of the challenge action (Captcha, PoW, behavioral) available in the behavior anomaly detection method of Bot Manager Premier. This cookie tracks the state of the challenge process. | 5 - 120 minutes | USA | |
| ak_wfSession | Akamai | This cookie is used as part of the Bot Manager Standard and Bot Manager Premier workflow validation feature | 2 hours | USA | |
| Didomi_cookies | Didomi | This cookie is used to transmit your consent to Didomi. | 1 year | No | |
| Didomi_token | Didomi | This cookie contains consent information for personalized purposes and for personalized partners, as well as information specific to Didomi (e.g. user ID). | 1 year | No | |
| euconsent-v2 | Didomi | This cookie contains the chain of consent for the IAB's "Transparency and consent framework" as well as the consent information for all IAB standards (partners and purposes). | 1 year | No | |
| Statistics | ABTastySession | AB Tasty | This cookie is used to identify a unique session. It allows us to determine that a new session is starting for a given user. | 1 year | No |
| _ga | This cookie stores a unique identifier used to generate statistical data about how you use our site. | 2 years | USA | ||
| _ga_# | This cookie is used by Google Analytics to collect data on the number of times you have visited our site as well as the dates of your first and most recent visits. | 2 years | USA | ||
| _gat | This cookie is used by Google Analytics to reduce the query rate. | 1 day | USA | ||
| _gid | This cookie stores a unique identifier that is used to generate statistical data about how you use our site. | 1 day | USA | ||
| dtCookie | Dynatrace | This cookie tracks a visit over multiple requests. We use this cookie to manage the availability and performance of our site. | Session | No | |
| dtLatC | Dynatrace | This cookie measures server latency for monitoring the performance of our site. | Session | No | |
| dtPC | Dynatrace | This cookie is required to identify the appropriate endpoints for beacon transmission and includes the session ID for correlation. | Session | No | |
| dtSA | Dynatrace | This cookie is used as intermediate storage to track your actions. | Session | No | |
| rxVisitor | Dynatrace | This cookie contains a user ID to track usage of our site over multiple sessions. | 2 years | No | |
| rxVt | Dynatrace | This cookie is used to delay the session. | Session | No | |
| Marketing | uid | Criteo | This cookie is used to perform ad targeting when you visit our site. | 13 months | No |
| bd4ti bd4 experiment data | BD4 TRAVEL | These cookies are used to provide recommendations on the vehicle models presented to you. | 13 months | No | |
| _glc_au | This cookie is used by Google AdSense to test the effectiveness of ads on websites using these services, it is the first cookie for the "Conversion Linker" feature, which takes information from ad clicks and stores it in a first-party cookie so that conversions can be attributed off the landing page. | 13 months |
USA |
||
| _cs_c | Content Square | This cookie is used by Content Square to record your consent to track your behavior. | 13 months | No | |
| _fbp | This cookie is used by Facebook to provide a range of advertising products such as real-time bidding from third-party advertisers. | 1 year | No | ||
| _cs_id | Content Square | This cookie records statistical data about your behavior on the website. | 13 months | No | |
| intercom-session-k7su1ekb | Intercom | This cookie uniquely identifies you and allows us to personalize the display and keep a history of conversations for up to 7 days after the display and conversation with you. | 7 days | USA | |
| intercom-device-id-k7su1ekb | Intercom | This cookie is used to identify the device interacting with the Messenger in order to improve security. | 9 months | USA | |
| intercom-id-k7su1ekb | Intercom | This cookie uniquely identifies you and allows us to personalize the display and our conversation when you use the online chat | 9 months | USA | |
| _cs_s | Content Square | This cookie is used to identify how often you visit our site and for how long. | 1 day |
USA |
|
| _cs_mk_ga | Content Square | This cookie ensures Google Analytics dimensions and eVars are set only once every 30 minutes | 30 minutes | No | |
| muid | Bing | This cookie allows Microsoft Bing to track your behavior in order to deliver targeted ads. | 13 months | USA | |
| Europcar Iadvize | iAdvize | This cookie uniquely identifies you and allows us to personalize the display and our conversation when you use the online chat. | 1 month | No | |
| iadvize-1245 | iAdvize | This cookie uniquely identifies you and allows us to personalize the display and our conversation when you use the online chat. | 13 months | No | |
| NID | This cookie contains a unique identifier to remember your preferences and other information such as language choice, number of search results to display on the page. | 6 months | USA | ||
| _uetsid | Bing | This cookie allows us to interact with you if you have visited our site before. | 1 day | USA | |
| _uetvid | Bing | This cookie allows us to interact with you if you have visited our site before. | 21 days | USA | |
| _gid | This cookie distinguishes between unique users and pages that users have viewed. | 1 day | USA | ||
| cto_bundle | Criteo | This cookie is used for advertising retargeting. | 13 months | No | |
| OGPC | The purpose of this cookie is to enable Google maps functionality. It is used to store your preferences and information when a page with Google maps is viewed. | 13 months | USA | ||
| IDE | This cookie is used by Google Analytics to send you advertising. | 13 months | USA | ||
| DV | This cookie contains a unique identifier to remember your preferences and other information such as language choice, number of search results to display on the page. | 6 hours | USA | ||
| HSID | This cookie is used to authenticate you and ensure that only you as the account holder can identify yourself. | 2 years | USA | ||
| __Secure-3PSIDCC __Secure-1PAPISID SAPISID | These cookies build up a list of your interests when you visit the site to display relevant and personalized ads through retargeting. | 2 years | USA | ||
| SID | This cookie is used to authenticate you and ensure that only you can access it. | 2 years | USA | ||
| APISID | This cookie is used to play Youtube videos embedded in the website. | 2 years | USA | ||
| tc_cj_v2 | Tagcommander | This cookie is used to record user navigation (acquisition channels and traffic sources). | 1 year | No | |
| visitor_id-hash | Pardot | The hash cookie contains the account ID and stores a unique hash code. For example, the cookie named visitor_idxxxx-hash stores the hash code "855c3697d9979e78ac404c4ba2c66533" and the account ID is xxxx. This cookie is a security measure that prevents a malicious user from impersonating a business customer and accessing the corresponding prospect's information. | 1 year | No | |
| TDCPM TDID | .adsrvr.org | These cookies store a unique identifier that allows us to recognize you when you return to our site. The unique identifier is used for targeted advertising. | 1 year | No | |
| TC_PAGES_VIEWED | Tagcommander | This cookie is used to count the number of pages you have viewed. | Session | No | |
| 1P_JAR | This Google Analytics cookie is used to track you, serve personalized ads and target those ads. | 1 month | USA | ||
| TD_UNIQUE_IMP | Avent Media | The unique impression cookie contains the programs of the ads viewed as well as the time the ad was viewed. This information is used to identify unique ad views. | 30 days | No | |
| TD_PIC | Avent Media | The post-print cookie contains information about ad views for organizations that have enabled post-print tracking. | 72 hours | No | |
| TradedoublerGUID | Avent Media | The GUID cookie contains an identifier to store the user's event history on the server. | 30 days | No | |
|
TD_EH |
Avent Media | The event history cookie contains information about the last three clicks. This information is used to be able to link clicks to closures. | 30 days | No | |
| TD_UNIQUE_IMP | Avent Media | The unique impression cookie contains the programs of the ads viewed as well as the time the ad was viewed. This information is used to identify unique ad views. | 30 days | No | |
| TD_PIC | Avent Media | The post-print cookie contains information about ad views for organizations that have enabled post-print tracking. | 72 hours | No | |
| taboola_session_id | Taboola | This cookie creates a temporary session ID to avoid the display of duplicate recommendations on the page. | session | No | |
| taboola_select | Taboola | This cookie maintains a record of whether you performed an action in the “Taboola Select” feature. | 1 year | No | |
| taboola_fp_td_user_id | Taboola | This cookie indicates that you rclicked on an item that was recommended by Taboola’s Services. This is used for reporting and analytics purposes. | 1 year | No | |
| t_gid | Taboola | This cookie assigns a unique User ID that Taboola uses for attribution and reporting purposes, and to tailor recommendations to a specific user. | 1 year | No | |
| trc_cookie_storage | Taboola | This cookie assigns a unique User ID that is used for attribution and reporting purposes. | 1 year | No | |
| _tb_sess_r | Taboola | This cookie is used on websites of our publisher Customers that utilize the Taboola Newsroom services. It maintains a session reference about your visit to this particular website. | 30 min | No | |
| _tb_t_ppg | Taboola | This cookie is used on websites of our publisher Customers that utilize the Taboola Newsroom services. This cookie is used to identify the referring website (i.e. the website that you visited prior to arriving at this publisher’s website). | 30 min | No | |
| abLdr | Taboola | This cookie supports routine technical and performance improvements for Taboola’s browser-based Services. | 3 hours | No | |
| abMbl | Taboola | This cookie supports routine technical and performance improvements for Taboola’s mobile SDK Services. | 3 hours | No | |
| tb_click_param | Taboola | This cookie is used on websites of our publisher Customers that utilize the Taboola Newsroom services. It measures performance of the publisher’s homepage articles that are clicked. | 50 seconds | No | |
| taboola global:last-external | Taboola | This cookie is used for attribution purposes to see what link or page led a user to the current page. | Local storage (deleted when user deletes it) | No | |
| global:last-external-referrer | Taboola | This cookie is used for attribution purposes to see what link or page led a user to the current page. | Local storage (deleted when user deletes it) | No | |
| ln_or | This cookie is used to determine if Oribi analytics can be carried out on a specific domain | 1 day | Yes | ||
| sc_at | Snapchat | This cookie is used to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the performance of advertising campaigns. | 13 months | Yes | |
| TikTok | TikTok | This cookie is used to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the performance of advertising campaigns. | 13 months | Yes |
6. SDK
When using the Europcar application, SDKs (Software Development Kits) are used to make it work. The SDKs we use on the application are the following:
- Appsflyer SDK: This SDK is used to measure the performance of the application and to analyze online acquisition campaigns. You can disable this data processing at any time via https://appsflyer.com/optout. You will need to pass on the IDFA of your mobile device in order to deactivate the processing.
- Salesforce SDK: This SDK allows you to manage the sending of notifications to your phone in order to inform you of the confirmation of your vehicle or to be alerted about current offers. You can disable notifications directly in your phone settings.
- Content Square SDK: This SDK allows us to analyze your behavior on our applications and thus improve the content and the user experience on the application.
- Firebase SDK: This SDK hosts our application
7. Third party calls
|
Type of third party call |
Name of the third party call |
Third party call vendor |
Description / Purpose of the third party call |
Duration |
Transferts of data outside the EU ? |
| Necessary |
imaqes.ctfassets.net |
Contentful |
This third party call is used for serving the website content |
Session |
Yes |
|
cdn.contentfuI.com |
Contentful |
This third party call is used for serving the website content |
Session |
Yes |
|
|
app.launchdarkIy.com |
Launchdarkly |
This third party call allows Europcar to coordinate the
rollout of new features of the website. |
Session |
Yes |
|
|
events.launchdarkIy.com |
Launchdarkly |
This third party call allows Europcar to coordinate the
rollout of new features of the website. |
Session |
Yes |
|
|
sentry.io |
Sentry |
This third party call monitors errors that users of our website experience and allows a proactive detection of bugs. |
Session |
Yes |
|
|
browser.sentry-cdn.com |
Sentry |
This third party call monitors errors that users of our website experience and allows a proactive detection of bugs. |
Session |
Yes |
|
|
cdn.tagcommander.com |
Tagcommander |
This third party call is used to manage displaying in particular the consent banner on the website as well as the implementation of tools which are only activated upon consent |
Session |
No |
|
|
manager.tagcommander.com |
Tagcommander |
This third party call is used to manage displaying in particular the consent banner on the website as well as the implementation of tools which are only activated upon consent |
Session |
No | |
|
maps.googIeapis.com |
Google Maps |
This third party call is used to show users where Europcar car rental stations are located |
Session |
Yes |
|
|
maps.gstatic.com |
Google Maps |
This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the long term cookie. It is used to track a user's past behavior (human / bot) on a protected site. It is also used to control the behavior of the JavaScript on Europcar side, in particular the telemetry collection process and plays a role in the Proof o Work challenge process. | Session |
Yes |
|
|
fonts.googIeapis.com |
Google Maps |
This cookie is used as part of the challenge action (Captcha, PoW, behavioral) available in the behavior anomaly detection method of Bot Manager Premier. This cookie tracks the state of the challenge process. | Session |
Yes |
|
|
fonts.gstatic.com |
Google Maps |
This cookie is used as part of the Bot Manager Standard and Bot Manager Premier workflow validation feature | Session |
Yes |
|
|
cloudfront-de-int.Its.emobg.io |
Europcar |
This cookie is used to transmit your consent to Didomi. | Session | No | |
|
applications.europcar.com |
Europcar |
This cookie contains consent information for personalized purposes and for personalized partners, as well as information specific to Didomi (e.g. user ID). | Session | No | |
|
static.europcar.com |
Europcar |
This cookie contains the chain of consent for the IAB's "Transparency and consent framework" as well as the consent information for all IAB standards (partners and purposes). | Session | USA | |
| Marketing | Try.abtasty.com | AB Tasty | This third party call is used to check if there is an eligible AB test for each visitor and shows the randomly assigned design version to each visitor. | Session | No |
| dcinfos-cache.abtasty.com | AB Tasty | This third party call is used to check if there is an eligible AB test for each visitor and shows the randomly assigned design version to each visitor. | Session | No |
8. How to manage your cookies?
You can activate or deactivate the use of cookies and request their deletion by clicking here.
You have data protection rights regarding the processing of your personal data, including with respect to cookies (e.g., a right of access, rectification, suspension). You can easily accept or decline their use by selecting the appropriate options in the privacy center. You can also withdraw your consent and request the deletion of this information at any time.
You can learn more about these rights by reading the privacy policy.
You can also manage your cookie settings in your web browser.
9. Who to contact if you have a question about the use of the cookies?
If you have any questions about the use of cookies, please contact dpo@europcar.com
10. Changes of this cookie policy
This cookie policy was last modified on April 5th 2023. We reserve the right to change this cookie policy at any time.
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