Europcar Sydney Airport Rental Guide

Q: What do I need prior to picking up my vehicle?

In Australia, you need to present: A valid full driver's licence for the main driver and any additional drivers showing a current residential address in English. If you do not have a valid Australian Drivers License, an International Driver's Permit must accompany your driver’s license. A valid credit or debit card in the name of the main driver, matching the relevant Driver’s License A passport if you are not an Australian resident If using a debit card, you are required to provide a second form of acceptable identification in addition to your driver’s licence. For example, utility or phone bill (with matching address), bank statement (with matching address), passport or a credit card matching the main driver information.NB: Payment by debit card is only available on selected vehicle types.

Q: Where do I pick up my vehicle from/how do I get to the Europcar office?

Europcar counters are located inside the following terminals; International (T1), Domestic Terminals (T2 & T3).

Q: What do I do if my flight is delayed or I am running late to pick up the vehicle?

Contact Europcar Reservations on 1300 136 886 or +61 3 9330 6100

Q: Can I purchase additional cover or protection or pre-paid fuel before I start my rental?

Additional cover to reduce your liability can be purchased at the Europcar counter when you pick up your rental.

Q: Do I need to check the condition of my vehicle before leaving Sydney Airport?

Prior to leaving the location, we recommend you inspect your vehicle to ensure that the condition of the vehicle is consistent with the information noted in your rental agreement. If you notice any discrepancies over and above Fair Wear and Tear, you should advise a team member prior to leaving the Sydney Airport. If you have already left the rental location ensure you take photos (including a photo of the vehicle's number plate) and contact Europcar within 60 minutes either on 1300 720 055/NZ number or email myrental@europcar.com.au, using your rental agreement number as the email subject. More information can be found in the Europcar damage policy .

Sydney Airport

Opening Hours: 06:00 - 23:00, Monday - Sunday

Customer Enquiries: 1300 136 886

For domestic customers arriving into Terminals T2 & T3, please follow the instructions below. Please Note: This does not apply to the International Terminal airport pickups at T1

Vehicle Pick Up

For domestic customers arriving into Terminals T2 and T3, please proceed to the Europcar counters within the terminals, where our team will assist with your reservation.
Once we have processed your rental agreement at the Europcar desk inside the terminal, please follow the Europcar signs towards the Priority Pick Up area in the P2 carpark, located between T2 and T3 terminals. Once you have collected the keys from the pick up area, your car will be waiting for you in the P2 carpark.
As you exit the carpark, please tap the button at the boom gate and take a ticket from the parking machine. Please proceed to the exit, and reinsert the same parking ticket for the boom gate to open.
Please note: There is no Europcar counter in the carpark - all rental agreements must be completed in-terminal before collecting your vehicle.

Vehicle Drop Off

Drive to the P2 carpark on Keith Smith Avenue. The entry is on the ground/arrivals level.
Reinsert your entry ticket at the boom gate.
Please keep the ticket in the car, and follow Europcar returns signage inside the carpark.
If returning a vehicle over 2.1m, please pull into the priority pickup area and park in one of the Europcar branded bays outside.

IMPORTANT INFORMATION PRIOR TO PICKING UP YOUR VEHICLE

What do I need prior to picking up my vehicle?

Where do I pick up my vehicle from/how do I get to the Europcar office?

What do I do if my flight is delayed or I am running late to pick up the vehicle?

Can I purchase additional cover or protection or pre-paid fuel before I start my rental?

Do I need to check the condition of my vehicle before leaving Sydney Airport?

IMPORTANT INFORMATION DURING YOUR RENTAL

What do I do if my rental vehicle breaks down or I have an accident?

Can I travel on toll roads during my rental in Australia and how will I be charged fees?

What if I have questions during my rental?

IMPORTANT INFORMATION PRIOR TO RETURNING YOUR VEHICLE

Where do I return the vehicle?

Where are the nearest refuelling stations?

What if I am returning after hours?

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