Important Information Regarding Flood-Affected Areas in NSW

Europcar is actively monitoring the severe flooding currently impacting parts of New South Wales. The safety of our customers and staff remains our top priority. We are assessing conditions across affected locations and will provide updates as the situation evolves.

IMPORTANT NOTICE: Our Customer Service team is currently experiencing a high volume of enquiries, which may result in delays. We appreciate your patience and understanding. Please prioritise your safety and avoid travel if conditions are unsafe. Rest assured, we will respond to all enquiries as soon as possible, and will be reviewing one way charges on a case by case basis where needed.

Returning Your Vehicle If you are unable to return your vehicle due to flooding or a station closure, we ask that you retain the vehicle until it is safe to return. This applies even if the station is open but returning the vehicle would involve travelling through flood-affected areas.

For assistance with current or future bookings, please contact our Customer Service team on 1300 13 13 90.

We urge all customers to stay informed by following official updates and avoiding all floodwaters. Please refer to the NSW State Emergency Service (SES) or NSW Government Emergency Information for the latest safety advice and road conditions.