VICTORIA - LEVEL 4 Restrictions Update

We remain open at specific locations across Melbourne Metro to service the car, van and truck rental needs of those in a permitted service or industry. All regional branches are open across Victoria for all your rental needs. If you would like to discuss the pick up or return of your rental or to cancel an existing booking, please call 1300 13 13 90. We appreciate your understanding during this challenging time for Victoria.


Are Europcar locations still open in Melbourne Metro areas?

Yes, the majority of Europcar branches in Melbourne metro will remain open to service the rental requirements of permitted activities, services and industry. For more information on Level 4 restrictions, please visit:


Are there any restrictions in regional Victoria?

No, as of 17 September 2020, regional locations across Victoria are open to services all your rental needs, without restrictions. We will continue to operate our Safety Program for the safety of our staff and customers.


I am an approved worker, how do I make a booking?

Reservations can be made on our website, or by calling 1300 13 13 90 and a valid work permit will need to be sighted on vehicle collection proving employment in approved work.


What if I have an existing booking?

If you have a vehicle booked for leisure travel during the lock-down period, please contact us to cancel or change your booking.


Can I rent a truck to move house?

Our understanding is that existing real estate contracts still stand and we therefore are able to provide a rental truck to service this approved activity.


How do I return my vehicle if your branch is closed or outside my permitted area of travel?

Please contact us on 1300 13 13 90 to discuss alternative arrangements, to find out the nearest open branch to return your vehicle or to extend your rental.


Do I need to wear a mask in Victoria?

Yes a face mask must be worn in all Victorian locations when picking up or returning a vehicle




As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.


safe-clean.png "Safety Program", our #1 commitment
Icon_tick.png   A 20 point vehicle hygiene check is carried out between each rental using a specially formulated sanitiser
Icon_tick.png   Enhanced safety measures including plexiglass screen installations and hand sanitiser in all our branches
Icon_tick.png   Stringent cleaning and disinfecting of public and high-touch areas within our branches
Icon_tick.png   Social distancing practices and processes


Your safety as well as the safety of our employees is our top priority!




Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

For more information on changing your booking, call 1300 13 13 90 and we'll be happy to help.


Benefit from a contactless experience

We strictly comply with hygiene and social distancing best practices to offer the best contactless journey




Pick up, drive and return your car safely

We pride ourselves on ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.





Save time at the counter: check in online for faster access to your vehicle!

- Use the check in online link in your confirmation email

- Easily modify your booking online

- Experience the Europcar difference, with a paperless rental pick up, you'll provide a digital signature on a tablet and receive your rental paperwork immediately to your inbox

Reservations: 1300 13 13 90

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information

Why hire a car or van with Europcar

Welcome to Europcar, a global leader in car, van and truck rental. At Europcar you can hire a car for your leisure or business trips, as well as commercial vans or utes from over 120 locations across Australia or from any one of our 3835 agencies worldwide. With over 60 years of experience in the industry, you can be sure that whether you are looking for an economy, 4WD or luxury car in Sydney, Melbourne, Brisbane or the Gold Coast, or need to hire a minivan, ute or truck for a commercial job, Europcar will not be beaten on service. There are more reasons than ever to rent with Europcar, with popular models like the Toyota Corolla, Hyundai, Mitsubishi ASX or Toyota RAV4 available. Treat yourself with a premium rental experience and drive away with the premium car model you have booked. Need a vehicle to enjoy a self-drive campervan holiday for more than 28 days? Europcar is offering great deals on car and van rental locally and overseas. Book your car hire online now!
Canstar Blue Most Satisfied Customers 2019

Canstar Blue Most Satisfied Customers 2019


Oceania's Leading Car Rental Company

Member of AFIA

Member of AFIA

China Ready & Accredited

China Ready & Accredited