Europcar Brisbane Airport Rental Guide

In Australia, you need to present:

A valid full driver's licence for the main driver and any additional drivers showing a current residential address in English. If you do not have a valid Australian Drivers License, an International Driver's Permit must accompany your driver’s licence. A valid credit or debit card in the name of the main driver, matching the relevant Driver’s Licence

A passport if you are not an Australian resident

If using a debit card, you are required to provide a second form of acceptable identification in addition to your driver’s licence. For example, utility or phone bill (with matching address), bank statement (with matching address), passport or a credit card matching the main driver information.

NB: Payment by debit card is only available on selected vehicle types.

Domestic Arrivals: Europcar has two counters located within the Domestic Terminal (Qantas & Virgin Arrivals) and are located opposite the baggage carousels. If these counters are unattended, please proceed to the main Europcar booth which is located in the car park directly opposite the terminal by crossing the Skybridge and then taking the lifts located at the far end to 'Level 1, Car Rentals'.

The Europcar booth is located at the far end of the car park, accessible by the pedestrian walkway. International Arrivals: The Europcar counter is located in the Arrivals Hall on Level 2 within the International Terminal.

Contact Europcar Reservations on 1300 136 886 or +61 3 9330 6100

Yes. You will be charged a pre-authorisation fee on your credit or debit card. This means that the funds have been placed on hold as a pending charge in your account, and you may see it has been removed from your available balance. However, nothing will be taken out of your account and no charges will occur until the end of the rental.

Europcar releases the pre-authorisation immediately upon return of the vehicle via an electronic message to your bank. The actual release process can take up to 15 business days however generally it is completed within 3-7 business days depending on your bank. You will not see a refund, instead the pending transaction will disappear from your account

Prior to leaving the location, we recommend you inspect your vehicle to ensure that the condition of the vehicle is consistent with the information noted in your rental agreement. If you notice any discrepancies over and above Fair Wear and Tear, you should advise a team member prior to leaving the Brisbane Airport.

If you have already left the rental location ensure you take photos (including a photo of the vehicle's number plate) and contact Europcar within 60 minutes either on 1300 720 055/NZ number or email myrental@europcar.com.au, using your rental agreement number as the email subject. More information can be found in the Europcar damage policy.

Europcar provides complete 24-hour emergency roadside assistance. The contact number to be called is printed on the rental agreement and on the windscreen of the rental vehicle. In the event of a breakdown or an accident, you will receive prompt assistance.

Yes.

You can travel on all toll roads during your rental as all Europcar vehicles are registered with Linkt

Contact Europcar Reservations on:

AU: 1300 136 886

NZ: 0800 454 942

Other: +61 3 9330 6100

Domestic Returns: Follow signs to Domestic Airport, then follow 'Rental Cars' lane markings and Signage (This is in BLACK with White writing on the Road and on overhead signs on the way into the Domestic Terminal).

Guests must use the entrance to the car park singed for car rentals and continue to Europcar at the far end of the car park. When entering, use the first entry lane and park the vehicle in the section marked 'Returns' on the left after the building.

International Returns, follow signs to International Terminal, then follow 'Rental Cars' lane markings and overhead signage. Europcar is the final company in the section. Guests must park the vehicle and return keys to Level 2 'Arrivals' to staff or into dropbox located to the right-hand side of the desk.

Domestic: Return the key in the key drop box located on the buidling wall near the returns section

International: Return the key in the drop box located at the Europcar desk in the Arrivals Hall on Level 2