Europcar Melbourne Airport Rental Guide

In Australia, you need to present: A valid full driver's licence for the main driver and any additional drivers showing a current residential address in English. If you do not have a valid Australian Drivers License, an International Driver's Permit must accompany your driver’s licence. A valid credit or debit card in the name of the main driver, matching the relevant Driver’s Licence A passport if you are not an Australian resident If using a debit card, you are required to provide a second form of acceptable identification in addition to your driver’s licence. For example, utility or phone bill (with matching address), bank statement (with matching address), passport or a credit card matching the main driver information. NB: Payment by debit card is only available on selected vehicle types.

The main Europcar office is located across the road from Terminal 3 under the Parkroyal Hotel. Privilege customers can go straight to the car park where there is a booth under the Parkroyal Hotel.

Refer to map & directional photos for further information.

Contact Europcar Reservations on 1300 136 886 or +61 3 9330 6100

Yes. You will be charged a pre-authorisation fee on your credit or debit card. This means that the funds have been placed on hold as a pending charge in your account, and you may see it has been removed from your available balance. However, nothing will be taken out of your account and no charges will occur until the end of the rental.

Europcar releases the pre-authorisation immediately upon return of the vehicle via an electronic message to your bank. The actual release process can take up to 15 business days however generally it is completed within 3-7 business days depending on your bank. You will not see a refund, instead the pending transaction will disappear from your account

Additional cover to reduce your liability can be purchased at the Europcar counter when you pick up your rental.

Prior to leaving the location, we recommend you inspect your vehicle to ensure that the condition of the vehicle is consistent with the information noted in your rental agreement. If you notice any discrepancies over and above Fair Wear and Tear, you should advise a team member prior to leaving the Melbourne Airport.

If you have already left the rental location ensure you take photos (including a photo of the vehicle's number plate) and contact Europcar within 60 minutes either on 1300 720 055/NZ number or email myrental@europcar.com.au, using your rental agreement number as the email subject. More information can be found in the Europcar damage policy.

Europcar provides complete 24-hour emergency roadside assistance. The contact number to be called is printed on the rental agreement and on the windscreen of the rental vehicle. In the event of a breakdown or an accident, you will receive prompt assistance.

Yes. You can travel on all toll roads during your rental as all Europcar vehicles are registered with Linkt

Contact Europcar Reservations on:

AU: 1300 136 886

NZ: 0800 454 942

Other: +61 3 9330 6100

T1 & T2 returns: Follow the signs to this terminal precinct and follow signage to the Car Rental Return Car Park. To enter the car park, at the boom gate, take a ticket that will allow entry (you may dispose of the ticket as it will no longer be required after entry).

• BP - 419 Great Eastern Highway, Redcliffe.

• Caltex - 961 Abernethy Rd Cnr Grogan Rd, High Wycombe.

• Shell - 472 - 480 Great Eastern Highway, Ascot.

Domestic return: use key drop boxes in car return area & counters inside terminals;

International: use key drop box in arrivals hall at Europcar counter.