Claim my Miles

 

Are you missing any Miles from a rental with Europcar?
Please provide the rental details requested below and Europcar will process your claim.
If your claim is valid and your rental is eligible for Miles credit, your missing Miles will be credited to your account.

You have an existing Europcar account

If you already have an existing account with Europcar, please connect to "My account" on Europcar.com.

Once logged in, click on "Query or missing rental activity" in the "My bookings" section on the left menu and fill in the form.

You do not have a Europcar account

If you do not have an account, please follow the process below.

How to claim your miles when you already have a Europcar account?

Step 1

When you arrive on this page, please enter your Europcar login details in the "Registered Europcar Customer?" section. Then click on "Login".

First step

Step 2

Once logged in, click on "Query or missing rental activity" in the "My Bookings" section on the left menu and fill in the form.
You must enter all fields in the form. When all fields are completed, click on "Send my query".

Second step

Step 3

You will receive an email summarising your claim.

How to claim your miles when you do not have a Europcar account?

Step 1

Go to the Contact us page.

First step

Step 2

Once you are on the "Contact us" page, click on the "Loyalty program" tab and enter all form fields.

Second step

IMPORTANT: Comments need to be as precise as possible. It is the most important part of the form. This will help Europcar fully understand your case. Please include loyalty program, membership number, country of rental, booking number, pick-up & return dates and pick-up & return station(s).
Please, attach a copy of your rental agreement to this form.

Second step continuation

Step 3

When you have entered all form fields and have attached your rental agreement, click on "Send".
You will receive an email summarising your claim.

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Why hire a car or van with Europcar

Welcome to Europcar, a global leader in car, van and truck rental. At Europcar you can hire a car for your leisure or business trips, as well as commercial vans or utes from over 120 locations across Australia or from any one of our 3835 agencies worldwide. With over 60 years of experience in the industry, you can be sure that whether you are looking for an economy, 4WD or luxury car in Sydney, Melbourne, Brisbane or the Gold Coast, or need to hire a minivan, ute or truck for a commercial job, Europcar will not be beaten on service. There are more reasons than ever to rent with Europcar, with popular models like the Toyota Corolla, Hyundai, Mitsubishi ASX or Toyota RAV4 available. Treat yourself with a premium rental experience and drive away with the premium car model you have booked. Europcar is offering great deals on car and van rental locally and overseas. Book your car hire online now!
Canstar Blue Most Satisfied Customers 2019

Canstar Blue Most Satisfied Customers 2019

Awards

Oceania's Leading Car Rental Company

Member of AFIA

Member of AFIA

China Ready & Accredited

China Ready & Accredited