Tuesday 19 April
Monday 10 November 2014
Europcar has invested substantial resources in making the booking process fully transparent and user friendly and has attempted to engage with the ACCC as part of an industry-wide review and enquiry into the car rental industry. We are disappointed that the ACCC has taken this action and it will be robustly defended.
In particular, Europcar rejects comments in the ACCC's media statement that, irrespective of fault, charging the Damage Liability Fee for damage, theft or third party loss is unfair and it will strenuously oppose any attempt by the ACCC to prevent Europcar charging this fee. Full details will be set out in Europcar’s defence when the matter goes to court.
The ACCC has also alleged that Europcar's terms and conditions make a customer liable for a breach of the rental terms and conditions that may be trivial. It has always been Europcar policy that any potential breach of the Rental Contract is treated seriously and occurs only after review by senior management.
It is also alleged that Europcar has engaged in misleading or deceptive conduct and made false or misleading representations on its website. These allegations are denied. Full disclosure of what a customer would be liable for if there is loss or damage to the rental vehicle or third party loss is contained on Europcar's website.
Europcar constantly strives to improve the experience of our customers and we are proud of our reputation for commitment to quality of service.